Route 128 Honda

The service department won’t fix or even attempt to fix my Honda. Both times I was told to “just keep driving “ as if it would fix it self some how. Terrible experience my Honda. Both times I was told to “just keep driving “ as if it would fix it self some how. Terrible experience More

Sales experience is great, but the service department is extremely disappointing. We’ve had multiple issues with a car still under warranty, and nothing gets properly resolved. Even when we clearly expla extremely disappointing. We’ve had multiple issues with a car still under warranty, and nothing gets properly resolved. Even when we clearly explain the problem, they don’t listen and fail to fix it correctly. We’ve had to return multiple times for the same issues. There’s a clear lack of communication, accountability, and efficiency. What should be simple turns into a frustrating, time-consuming process every single time. If you’re considering buying here, just be aware that once the sale is done, the level of service drops significantly. More

My honda prologue camera broke and once again got excellent service at Honda 128. Although it was a difficult task the staff makes it easier with courteous and efficient staff. Nicole was particularl excellent service at Honda 128. Although it was a difficult task the staff makes it easier with courteous and efficient staff. Nicole was particularly helpful with my case for a smooth process More

Purchased a new Honda CRV Hybrid Sport-L from Route 128 Honda. The overall experience was excellent especially our sale person Carter Young who was extremely professional, attentive, and helpful during th Honda. The overall experience was excellent especially our sale person Carter Young who was extremely professional, attentive, and helpful during the entire process. We had our car within a week and the staff we interacted with was extremely attentive and helpful throughout. Thank you for a great car buying experience! More

Bravo to Alex, Juan, Nicole and Brandon, leader of a great service department! They pay Attention to details with safety 1st attitude! Thank you for of all the extra effort! Stephen LeBlanc great service department! They pay Attention to details with safety 1st attitude! Thank you for of all the extra effort! Stephen LeBlanc More

Juan in the service department was outstanding! ! I would give him 10 stars if it was allowed. I drove into the service center with a CarPlay issue essentially, I no longer had CarPlay. I was very c ! I would give him 10 stars if it was allowed. I drove into the service center with a CarPlay issue essentially, I no longer had CarPlay. I was very concerned because I rely on my GPS. He was able to trouble shoot my issue and correct the problem. He was professional, friendly, very patient and most of all kind! Unfortunately, you don't see that too much these days. I just want you know how appreciative and grateful to Juan for all his help! More

.Juan Moran at Honda 128 helped me in the service department. He was professional and managed to get everything done without me having to wait for a long time.I needed an inspection sticker for my department. He was professional and managed to get everything done without me having to wait for a long time.I needed an inspection sticker for my new car. I give the Agency a 10 - nothing less. More

The service department is unorganized and poorly managed. They called me to tell me my part was received and to schedule the repair. When I got there it took then 20 minutes to figure out what needed to be r They called me to tell me my part was received and to schedule the repair. When I got there it took then 20 minutes to figure out what needed to be repaired and then another 10 minutes to realize the part wasn't in. I rescheduled, again, after the part came in and was told it would take 1 1/2 hours. After 2 hours of waiting, the car still hasn't been touched. I left empty handed again. More

Great car buying experience. I worked with Sorena and Robbie to get a great deal on my trade and new car. They were both helpful and knowledgeable. I worked with Sorena and Robbie to get a great deal on my trade and new car. They were both helpful and knowledgeable. More

Bruno and Robbie were amazing to work with. They knew my needs and made it happen! No problem They knew my needs and made it happen! No problem More