Route 128 Honda

I brought my car to Route 128 Honda for a documented A/C issue and left absolutely disgusted by how they treat warranty customers. While cleaning my engine bay, I noticed a sign of an A/C leak: the high- issue and left absolutely disgusted by how they treat warranty customers. While cleaning my engine bay, I noticed a sign of an A/C leak: the high-pressure service line was covered in sticky compressor oil and dirt. When they ran a recovery test, their own machine proved the system had lost refrigerant. Since A/C systems are completely sealed, that missing refrigerant escaped somewhere. Instead of investigating the obvious leak site I pointed out, they did a temporary top-off and tried to push me out the door, and also charged me for $282.19. When I repeatedly asked my service advisor, Nikki Spinazola, to explain the physical oil and dirt buildup on the line, she completely ignored the question. Even worse, when pushed for a real answer, she escalated to outright gaslighting and intimidation. She texted me warning that a "private garage working on the system... can void your warranty" and threw around words like "tampering" without a shred of proof, simply because I noticed a defect while cleaning under my hood. Accusing a customer of tampering to cover up a lazy diagnostic job and avoid doing warranty work is entirely unprofessional. They would rather attack your credibility than fix their cars properly. More

128 Honda Service Manager Brandon Alves is AWESOME. He was extremely knowledgeable, helpful, and make my service experience a great one. I requested my car be ready at a certain hour and Brandon made He was extremely knowledgeable, helpful, and make my service experience a great one. I requested my car be ready at a certain hour and Brandon made sure it was waiting for me to drive it off the lot when I arrived. I can not say better things about him More

Worked with Phil McCabe. Coulld not have had a better experience. Vey professional and knowledgable. Went to Rouue 128 Honda looking a for a CRV Hybrid. With limited inventor Coulld not have had a better experience. Vey professional and knowledgable. Went to Rouue 128 Honda looking a for a CRV Hybrid. With limited inventory Phil was able to get the Canyon River Blue colr I wanted. He kept me informed thruought out the proces. Always responed quickly to my questions, even on his day off. If you wnat to purchase a Honda or any car go to Route 128 Honda and make sure you work with Phil. Thank you again Phil you made buying a car fun!! More

The service department won’t fix or even attempt to fix my Honda. Both times I was told to “just keep driving “ as if it would fix it self some how. Terrible experience my Honda. Both times I was told to “just keep driving “ as if it would fix it self some how. Terrible experience More

Sales experience is great, but the service department is extremely disappointing. We’ve had multiple issues with a car still under warranty, and nothing gets properly resolved. Even when we clearly expla extremely disappointing. We’ve had multiple issues with a car still under warranty, and nothing gets properly resolved. Even when we clearly explain the problem, they don’t listen and fail to fix it correctly. We’ve had to return multiple times for the same issues. There’s a clear lack of communication, accountability, and efficiency. What should be simple turns into a frustrating, time-consuming process every single time. If you’re considering buying here, just be aware that once the sale is done, the level of service drops significantly. More

My honda prologue camera broke and once again got excellent service at Honda 128. Although it was a difficult task the staff makes it easier with courteous and efficient staff. Nicole was particularl excellent service at Honda 128. Although it was a difficult task the staff makes it easier with courteous and efficient staff. Nicole was particularly helpful with my case for a smooth process More

Purchased a new Honda CRV Hybrid Sport-L from Route 128 Honda. The overall experience was excellent especially our sale person Carter Young who was extremely professional, attentive, and helpful during th Honda. The overall experience was excellent especially our sale person Carter Young who was extremely professional, attentive, and helpful during the entire process. We had our car within a week and the staff we interacted with was extremely attentive and helpful throughout. Thank you for a great car buying experience! More

Bravo to Alex, Juan, Nicole and Brandon, leader of a great service department! They pay Attention to details with safety 1st attitude! Thank you for of all the extra effort! Stephen LeBlanc great service department! They pay Attention to details with safety 1st attitude! Thank you for of all the extra effort! Stephen LeBlanc More

Juan in the service department was outstanding! ! I would give him 10 stars if it was allowed. I drove into the service center with a CarPlay issue essentially, I no longer had CarPlay. I was very c ! I would give him 10 stars if it was allowed. I drove into the service center with a CarPlay issue essentially, I no longer had CarPlay. I was very concerned because I rely on my GPS. He was able to trouble shoot my issue and correct the problem. He was professional, friendly, very patient and most of all kind! Unfortunately, you don't see that too much these days. I just want you know how appreciative and grateful to Juan for all his help! More

.Juan Moran at Honda 128 helped me in the service department. He was professional and managed to get everything done without me having to wait for a long time.I needed an inspection sticker for my department. He was professional and managed to get everything done without me having to wait for a long time.I needed an inspection sticker for my new car. I give the Agency a 10 - nothing less. More