Honda Libertyville

Tried to charge $400 to look at A/C system that Honda extended their manufactures warranty on. The service department employee was dishonest and trying to take advantage of this manufacture defect. Glad extended their manufactures warranty on. The service department employee was dishonest and trying to take advantage of this manufacture defect. Glad we left without allowing them to even touching our Honda. Never will buy, have maintenance or recommend this dealership again. More

Took my Honda Pilot with 80K miles in today for an oil change and tire rotation. They sent me a text message suggesting 6 additional services, most of which were for a vehicle with 100K mikes. If I ha change and tire rotation. They sent me a text message suggesting 6 additional services, most of which were for a vehicle with 100K mikes. If I had agreed it would have totaled $3,500. Luckily I’m not as dumb as they thought I was and refused the service. They also charge 3% extra if you use a credit card. I used Pauly Honda for years, the new owners will not be seeing me anymore. More

They have not been refunding a cancelled service contract which they included into sale in the last minute in a tricky way. I have been waiting for 5 months. they are not responding mu calls and emails. each which they included into sale in the last minute in a tricky way. I have been waiting for 5 months. they are not responding mu calls and emails. each time I go there they promise some dates but they don't do it. More

Don’t ever buy anything from this dealership. We bought 4 cars from them and when they were recently sold, the new owner would not honor our free service coupons we had from Pauly. For just a fe We bought 4 cars from them and when they were recently sold, the new owner would not honor our free service coupons we had from Pauly. For just a few dollars, they lost all of our future business. They were not even sorry for not helping us!! More

Awful to deal with. Not like the old Pauly Honda. Pieter in sales is full of bulk. Wouldn’t let me drive the car on my own. Bragged about selling 24 cars last month. TH Not like the old Pauly Honda. Pieter in sales is full of bulk. Wouldn’t let me drive the car on my own. Bragged about selling 24 cars last month. THEY DON’r HAVE 24 CARS IN INVENTORY TO SELL. Do not pay over invoice. They negotiated a deal with me for invoice but when another customer came in they sold it for over invoice. Horrible customer service. More

Worked with Jay in service. Easy to work with. Pointed out current & future service needs. Kept me informed as worked progressed. Will return when service needed again Easy to work with. Pointed out current & future service needs. Kept me informed as worked progressed. Will return when service needed again More

I have been going there for years, Julie in service is the best and I'm glad she is still there. the best and I'm glad she is still there. More

Glad to see familiar faces in service department - especially Julie. She has been helping me for years and she is the best! especially Julie. She has been helping me for years and she is the best! More

What a different experience between the Pauly ownership (A++) and the Murgado Auto Group (F-). I've been using Pauly for more than 10 years. Took car in for service ($400+ bill) and when i went to pick u (A++) and the Murgado Auto Group (F-). I've been using Pauly for more than 10 years. Took car in for service ($400+ bill) and when i went to pick up the car, I was told there is a 3.5% charge for using a credit card!!! That was an additional $15 tacked onto the bill. I was never told of this policy change, although there is a small 2x3" sign on the counter. This should be on the huge TVs where they outline their mission statement! No one took responsibility for not sharing the policy change. Early warning would've been appreciated! I asked to speak to a manager to get the charge over-ridden and Bill the Service Manager was going to lunch and too busy to talk to a bill paying customer. He would call me later. That response is unacceptable and certainly doesn't support the Murgado Mission Statement plastered all over the dealership. The change in customer policies and overall service was very disappointing and the only response was to blame the new owners. Wrong on so many levels. Next time I will go somewhere else! More

Took car in for oil change on 1/11, helped by Jay, who was exceptional. Have no complaints with who I have been helped with anytime I’ve gone in for service. They have been attentive, helpful & pleasant. was exceptional. Have no complaints with who I have been helped with anytime I’ve gone in for service. They have been attentive, helpful & pleasant. Honda of Libertyville is a wonderful dealership to work with. More