Honda Libertyville

We are from Ohio and were visiting family in Round Lake, Illinois when our ‘check transmission’ light came on in our Honda Pilot. Not wanting to continue driving, we called Honda dealerships in the area an Illinois when our ‘check transmission’ light came on in our Honda Pilot. Not wanting to continue driving, we called Honda dealerships in the area and they weren’t willing to check it out until Saturday, or even the upcoming week. (This happened on July 3). Honda Libertyville was the fourth dealership we called and the only one that told us to bring it in to check it out. James in the service dept was more than nice, explained things and reassured us that the Pilot is safe to drive back to Ohio. The cashier was super sweet as well and while talking to her found out that she attends OSU-small world! We can not thank Libertyville Honda enough! More

Daniel was wonderful to work with. He made the process easy and was willing to work with us at our own speed. Would highly recommend him to anyone! He made the process easy and was willing to work with us at our own speed. Would highly recommend him to anyone! More

The staff was incredibly friendly and assisted me throughout multiple visits and made the car buying experience incredibly straight forward and clear. throughout multiple visits and made the car buying experience incredibly straight forward and clear. More

Everyone I met there was very nice and helpful. The cars on the lot that were for sale were all very nice cars The cars on the lot that were for sale were all very nice cars More

This dealership was so great in every way. Isiah was extremely helpful and honest. I will be recommending him to all of my friends and family. Isiah was extremely helpful and honest. I will be recommending him to all of my friends and family. More

Isiah was extremely professional and a pleasure to work with throughout the experience of buying our new Honda. We will remember him as the face of Honda Libertyville. with throughout the experience of buying our new Honda. We will remember him as the face of Honda Libertyville. More

Isaiah Vega was exquisitely professional and extremely helpful for the whole process of buying our Honda. helpful for the whole process of buying our Honda. More

Isiah was very patient and took his time to explain all the details and answer all of our questions, very friendly and welcoming definitely recommend you look for him when coming in. Great guy the details and answer all of our questions, very friendly and welcoming definitely recommend you look for him when coming in. Great guy More

Isiah was SUPER helpful. ! Answered all of my questions and showed me all of my options! He was able to work with me and find me exactly what we were looking for! He is a ver ! Answered all of my questions and showed me all of my options! He was able to work with me and find me exactly what we were looking for! He is a very attentive, knowledgeable, and empathetic sales person! Would recommend 100% More

The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More