Fraz Khalid

Excellent service department. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. More

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Penny wise, Pound Foolish. The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the deal The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the dealership and gave them a chance to make it right. Instead, they would rather play games and go on for 10 minutes about how they did no wrong. Then they get lippy with me, insult me. I have called 5 other repair shops who have informed me that their tactic was a scam. We will not be back to this dealership or any other Murgado in the nation. More

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Scammer - preys on women with unnecessary repairs and high prices on legitimate items. After getting ripped off, I requested a quote on the same items from Honda Gurnee. Honda Gurnee told me those repa high prices on legitimate items. After getting ripped off, I requested a quote on the same items from Honda Gurnee. Honda Gurnee told me those repairs were not necessary for my vehicle at that mileage, and the cost was 1/2 of what Honda Libertyville Charged. I am planning to buy a new Honda in December, I will not be purchasing from Murgado because of my experience in the service department. This is 100% a cultural problem at Murgado where they have chosen to run their business as vultures who prey upon their customers. This drives the customers away and creates more desperation for the dealership to stay afloat, which causes more reason for them to run these scams. It's a losing cycle More

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SCAM. I came in for an oil change on my 2019 Honda CRV (33,000 miles) and was told I needed a fuel induction service, coolant flush, and wheel alignment -n I came in for an oil change on my 2019 Honda CRV (33,000 miles) and was told I needed a fuel induction service, coolant flush, and wheel alignment -none of which are required by Honda's maintenance schedule. He even tried to convince me that I needed $1500 more in services, including changing the engine and cabin filters and new tires, which were completely unnecessary. This guy tried to turn a routine oil change on a well-maintained car with no issues into $2200 worth of work. Stay away from these people. More

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I am very unhappy with my visit and this guy tried to sell me unnecessary services. My visit was for an alignment, which was performed but did not resolve the issue. This guy stated I needed other wor sell me unnecessary services. My visit was for an alignment, which was performed but did not resolve the issue. This guy stated I needed other work done to ensure the alignment issue resolves, only to tell me this after the alignment service was done, not before during I initial inspection. A lot of unnecessary services all of a sudden appeared and exceeded well over thousands of dollars. I've been very unhappy with this location since being bought out by Murgado Automotive Group. This location was much better before the acquisition. I advise taking your business elsewhere. More

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The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More

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New owners. Overpriced services. Try to sell unnecessary services. Poor customer service. Unfriendly. Take advantage of elderly customers. Overpriced services. Try to sell unnecessary services. Poor customer service. Unfriendly. Take advantage of elderly customers. More

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