Honda Libertyville - Service Center

Made an appointment for oil change was told I had to wait 2 hours so why do I make an appointment if I had to wait that long. The guys wanted to do extra things and charge over $700 what do I look like a mil 2 hours so why do I make an appointment if I had to wait that long. The guys wanted to do extra things and charge over $700 what do I look like a millionaire or stupid. Very disappointed!! More

Easy to set up appointment, took care of my problem went out of their way to make sure I was happy and it didn't take to long. out of their way to make sure I was happy and it didn't take to long. More

I had a very good experience with service with my car today. Staff was very friendly. today. Staff was very friendly. More

New owners. Overpriced services. Try to sell unnecessary services. Poor customer service. Unfriendly. Take advantage of elderly customers. Overpriced services. Try to sell unnecessary services. Poor customer service. Unfriendly. Take advantage of elderly customers. More

Anthony was very friendly and made sure to thoroughly explain all the questions I had about my car. He made sure that my car was ready on time. Overall, I would recommend this dealership to anyone becaus explain all the questions I had about my car. He made sure that my car was ready on time. Overall, I would recommend this dealership to anyone because it is very comfortable and everyone is very helpful. More

Service coordinator Mike is extremely attentive and thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followe thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followed up with me, kept me updated, and ensured I was getting the best technician until completion. Highly recommend asking for Mike to oversee your service appointments!! More

I had a positive experience at Liberty Honda. Nicole Platou(sales advisor) were very friendly, professional, knowledgeable and helpful.She is very good and makes you feel comfortable. Provide the Nicole Platou(sales advisor) were very friendly, professional, knowledgeable and helpful.She is very good and makes you feel comfortable. Provide the detailed information and had great experience with clean transactions . Overall fantastic experience. More

Dealership responds and follows up on constructive feedback. Seem genuine in wanting customers to be satisfied. They do need to improve their communication and processes to insure the job gets done feedback. Seem genuine in wanting customers to be satisfied. They do need to improve their communication and processes to insure the job gets done. More

Poor communication. Repair status tracking app worthless. Did not inform me as promised as to availability of recall parts Repair status tracking app worthless. Did not inform me as promised as to availability of recall parts More

I brought my 2024 Accord in for a recall on my fuel pump. They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more trainin They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more training. She neglected to review the work order in full and only booked me for a tire rotation..when I came to pick up the car she told me I forgot to inform her that I dropped off the car for warranty work..As a result Liberty ille Honda needed to reschedule my car for the warranty work and had to Uber me home until later I wasted 3 hours of my time because she did not verify the work order first I'm sure with more attention to detail she will be a good service advisor.. More