Back

Honda Libertyville - Service Center

Libertyville, IL

3.5
326 Reviews

326 Reviews of Honda Libertyville - Service Center

Sort by
May 20, 2025

I have been going to this dealership since I bought my Honda in 2020. I selected this dealer for my maintenance since it was close to my job. However, I thought it was Honda policy not to provide loaners More

by rosskins007
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dorsey Colby
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

We’re sorry to hear about your frustration and appreciate you sharing your experience. Providing respectful and welcoming service is important to us, and it’s disappointing to learn we fell short in your visits. Policies like loaner availability and fees can vary by location, but your feedback about how this was handled will be shared with our team to improve communication and customer care. We value your loyalty and regret that your experience led you to consider other options. If you’d like to discuss this further, please feel free to reach out to us directly.

May 20, 2025

Peter B. at Honda Libertyville doesn’t just write service orders, he writes peace of mind. Straight shooter, zero fluff, and somehow always makes car trouble More

by Rich P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Benyamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

Thank you, Rich! It’s great to hear Peter brings such clarity and calm to the service experience. We’re lucky to have him on the team, and we appreciate you highlighting the peace of mind he provides.

May 19, 2025

Peter was outstanding—professional, honest, and incredibly helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciated his attention to detail and no-p More

by vircaci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Benyamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

Thanks very much for the kind words. We look forward to serving you again!

May 19, 2025

I had a great experience at Honda Libertyville thanks to Peter Benyamin. He went above and beyond as a service advisor when I brought in my Honda Accord. From the moment I arrived, Peter was professional, k More

by Ankeedo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Benyamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

Thank you, Ankeedo! We're thrilled to hear Peter went above and beyond to provide clear communication, honesty, and attentive service. It means a lot that his dedication stood out and made your experience so positive. We appreciate your recommendation and look forward to assisting you again!

May 19, 2025

I had a Great experience , Peter is very knowledgeable and I was really impressed. He told it to me straight and I really appreciated that. I felt I was in really good hands with Peter More

by Ultraelite.dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Benyamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

Thank you for the kind words! We're glad Peter's honesty and expertise made such a strong impression. It's great to know you felt confident and well taken care of—we’ll be sure to pass along your appreciation to him.

May 17, 2025

Carlos in Parts was a lifesaver during my recent visit to Honda Libertyville. He was prompt, professional, and had everything I needed for my new Odyssey. Carlos knows his stuff and made sure I had exactly w More

by shakedmoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Igartua - Parts Manager
May 21, 2025 -

Honda Libertyville responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

May 17, 2025

Peter in the Service Department at Honda Libertyville was phenomenal! He was approachable, detailed, and made me feel like a priority. Peter took the time to explain what was being done to my vehicle and pro More

by shakedmoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Benyamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

May 17, 2025

Carlos in Service deserves five stars for his exceptional work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clear More

by shakedmoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Honda Libertyville responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 17, 2025

Made an appointment for oil change was told I had to wait 2 hours so why do I make an appointment if I had to wait that long. The guys wanted to do extra things and charge over $700 what do I look like a mil More

by paintingsolutionscompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the name
Apr 17, 2025 -

Honda Libertyville responded

Thanks for sharing your experience. We’re sorry to hear about the wait time and that the recommended services felt overwhelming. We aim to provide timely, helpful service and clear communication. Your feedback is important and will be shared with the team.

March 22, 2025

Easy to set up appointment, took care of my problem went out of their way to make sure I was happy and it didn't take to long. More

by dplenzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Honda Libertyville responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

1
...