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Carlos Avila
6 Reviews
Iv been in the service industry for 13 years, spending most of that time as a Master Technician for Honda. While I enjoyed working on vehicles, I realized that what I valued most was the opportunity to connect with customers and make a difference in their experience. Ensuring every customer feels heard, valued, and confident in the service they receive. Customer satisfaction is my top priority, and I take pride in creating a positive and transparent experience for everyone who visits us.
Read more6 Reviews
Write a ReviewDealership Experience
14 yrs, 2 mos
Industry Experience
14 yrs, 2 mos
Specialties & Trainings
HONDA TECHNICIAN
6 Reviews of Carlos Avila
October 01, 2026
Excellent service department. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. More
by michaeljr58
Other Employees Tagged: Fraz Khalid
September 15, 2026
Penny wise, Pound Foolish. The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the deal The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the dealership and gave them a chance to make it right. Instead, they would rather play games and go on for 10 minutes about how they did no wrong. Then they get lippy with me, insult me. I have called 5 other repair shops who have informed me that their tactic was a scam. We will not be back to this dealership or any other Murgado in the nation. More
by Michiel Adriaenszoon de Ruyter
Other Employees Tagged: Fraz Khalid, Jason Bulthuis
June 16, 2025
The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More
by DJIceB03
Other Employees Tagged: Fraz Khalid , Michael Bass
May 17, 2025
Carlos in Service deserves five stars for his exceptional work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clear work at Honda Libertyville. He managed my oil change seamlessly and kept me informed every step of the way. Carlos is efficient, courteous, and clearly committed to providing excellent service. Highly recommend him and the entire Service Department! More
by shakedmoti
February 12, 2025
Ben K. and Brent were really nice and helpful they probably gave us the best deal I’ve ever seen. They are just spectacular people and really made the proce and Brent were really nice and helpful they probably gave us the best deal I’ve ever seen. They are just spectacular people and really made the process easy. If you guys don’t get your car from them you guys are not doing it right. Get your car from them! More
by NEWCAR OWNER!
Other Employees Tagged: Lance Cohen, Daniel Bernal, Brent Alexander , Matthew Benak, Davie Berdel, Cameron Cotter, Tre Crump, David Garcia, Ben Kuligoski
November 01, 2024
Leon was just clicking out when we arrived one evening. We said we would be buying a car & he clocked back in. He was helpful, knowledgeable, and made the whole process pleasant and easy: a super salesman! We said we would be buying a car & he clocked back in. He was helpful, knowledgeable, and made the whole process pleasant and easy: a super salesman! Thank you Leon! More
by pia.antonetti
Other Employees Tagged: Lance Cohen, Brent Alexander , Mohammed Hussain, Leon Rivera, Carlos Santeliz, Vic from service 5 stars
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