Honda Marin
San Rafael, CA
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I’ve had the same Service Rep for 12 years, but he moved. My new Service Rep is Nick Hatch, was professional in every respect: friendly, patient, understanding, and knowledgeable. I was totally at ease and c My new Service Rep is Nick Hatch, was professional in every respect: friendly, patient, understanding, and knowledgeable. I was totally at ease and confident from the beginning. He was a pleasure to work with and made sure my car was ready on time. He even added a coupon for my service that I forgot to bring. Thank you Nick for your kindness and your terrific work. More
I truly appreciate the professional and competent staff. This is the second car I have purchased at the dealership and negotiations are always straightforward. The salesman, finance manager, and customer This is the second car I have purchased at the dealership and negotiations are always straightforward. The salesman, finance manager, and customer service person were all polite and helpful. Great dealership. More
Simon was so accommodating and professional. He explained everything very clearly. And the mechanic nailed the problem! I was seen promptly. Given an accurate timeline! And the cost was fair and reasonable! everything very clearly. And the mechanic nailed the problem! I was seen promptly. Given an accurate timeline! And the cost was fair and reasonable! Service with a Smile for sure : ) More
Very efficient and informative service appointments. My Service Rep was extremely clear about my options, he made sure that all moved quickly and easily for me Service Rep was extremely clear about my options, he made sure that all moved quickly and easily for me More
I usually work with Steve in the service department but this time, Nick helped me. He was absolutely fabulous! Nick was very clear, explained everything and even found a coupon to be used against the co this time, Nick helped me. He was absolutely fabulous! Nick was very clear, explained everything and even found a coupon to be used against the cost of a new battery. I feel that all is now safe and sound! More
The staff member was professional, friendly, and knowledgeable! The service was performed with no time wasted, and the results of the maintenance inspection related to me. The service technician w knowledgeable! The service was performed with no time wasted, and the results of the maintenance inspection related to me. The service technician was good enough to vacuum my car floor and wash the inside front window which I had smeared up trying to clean it myself. I know exactly when my next service is due. Always a pleasure dealing with the professionals at Honda! More
Matthew Pence was great to work with. He really made the effort to make everything easy and straightforward. I really appreciated that he answered my questions directly and didn’t try to mislead me with har effort to make everything easy and straightforward. I really appreciated that he answered my questions directly and didn’t try to mislead me with hardcore sales tactics. And beyond that, Matt was simply nice and friendly, and made a real effort to make me and my family comfortable. More