Honda Marysville

Service Poor - Not Customer Focused Service center refused to let me make an appointment for an oil change. Tech said that it is first come first serve. The wait may be 30 minutes or thr Service center refused to let me make an appointment for an oil change. Tech said that it is first come first serve. The wait may be 30 minutes or three hours, no guarantee of a time frame. Customer service made an appointment for me and tech called and said he wouldn't honor it. Horrible. More

Great car buying experience I recently purchased a Used Honda Accord EXL from Honda Marysville. I found the car online and contacted the dealership via their website. I worked wi I recently purchased a Used Honda Accord EXL from Honda Marysville. I found the car online and contacted the dealership via their website. I worked with Doug, internet sales manager. Doug called back the next morning and assisted me with the credit application. Doug held the car for me until Saturday, my next day off. when I arrived at the dealership Doug had the Honda warming up for me as the temp was in the single digits that day. with Doug's assistance the day before with the credit application, I spent a minimal amount of time in the dealership purchasing my vehicle. It is about an hour and 45 minute drive from my home to Marysville Ohio. My shopping experience with Doug and the staff at Honda Marysville made it worth every minute. George More

Everything you hate about shopping for cars in one dealershi I don't normally write reviews but felt the need to share my experience with the used car staff at marysville. I was told by a sales manager directly I don't normally write reviews but felt the need to share my experience with the used car staff at marysville. I was told by a sales manager directly "we are not here to help you shop for cars, were trying to sell a car." After that conversation a car I had discussed holding with the sales manager was sold without consulting me. If your buying a Honda go to Roush instead. Much better sales staff top to bottom. More

Go anywere else!!! This dealership is a joke. They only care about money, imagine that. They will try to get you into the worst deals ever, claim they have no wiggle roo This dealership is a joke. They only care about money, imagine that. They will try to get you into the worst deals ever, claim they have no wiggle room as far as price, and will disrespect you every chance they get. When you are trying to sell a car thousands of dollars more than what other dealerships are selling it for and double than what it costs to build, there's wiggle room!!! Especially when you are trying to buy two vehicles at once!!! The GM is a joke. She will say she is going to help you but she will ignore you to the fullest and use staff to help her avoid you. She will then pawn you off on someone else. How she got in her position, one could assume because she isn't helpful at getting cars sold or customer service! Again. Go somewhere else, this place isn't worth it! More

Fantastic car-buying and service experience I recently purchased a used vehicle from Honda Marysville. Checked out great on a test drive, looked great, etc. Made the deal -very helpful staff, fr I recently purchased a used vehicle from Honda Marysville. Checked out great on a test drive, looked great, etc. Made the deal -very helpful staff, front to back. But, by the time I got home (about a 30-minute drive), the transmission was slipping pretty bad. Only did it once the car was warmed up pretty well, so I can see how they missed it at the dealership. Salesman was Brian Matesic. He called me the next day (a Saturday) to make sure I was happy. Told him about the tranny. He says to call Monday and he'll talk to the general manager. I figured I was stuck with a lemon that would cost me $thousands to fix. Monday, they tell me to bring the car in on Thursday, so I do. They give me a nice 2016 Honda as a loaner and take my car to another dealership for diagnosis (it wasn't a Honda). To make a long story short, the car needed a new transmission and the dealership put one in at their cost - no cost to me!!! And, lent me a nice new Honda to use for 10 days while they were fixing it. Everyone there was very pleasant, efficient, and professional. I can't speak highly enough of my experience at this dealership. I will be back! More

Excellent customer service I had been looking for a Jeep Wrangler for months, and found one at the Marysville Honda dealership. Doug Jordan responded to my inquiry regarding I had been looking for a Jeep Wrangler for months, and found one at the Marysville Honda dealership. Doug Jordan responded to my inquiry regarding availability. I live in Cincinnati and due to schedules, was not able to make it up for about 10 days. During this time Doug responded to numerous emails about the condition, options, and numerous other questions I had. Maybe 15-20 emails. He always responded within an hour or two. Sometimes immediately, even on his day off. I was nervous about driving so far for a vehicle, but Doug’s outstanding communication and attention to detail earned my trust, and ultimately my business. Once I arrived he had the Jeep spotless and all the paperwork ready to go. The Jeep was exactly as stated and described by Doug. At my request, he even took it on a test drive to check on a few things for me. Without a doubt, this was the best experience I have ever had at a dealership. Along with Doug, I would like to mention Tom Wiertel, Finance Manager, and Jeff Hawk, Sales Manager. Tom made the financial paperwork quick and easy, and thoroughly explained each document and asked if I had any questions. Jeff stopped in to say hi, to talk about the vehicle, and was an amazing ambassador for the dealership. More

Excellent experience We just purchased our CRV and worked with DOUG JORDAN. From my first contact with Doug from my internet exploration, to our visit to view the car, to We just purchased our CRV and worked with DOUG JORDAN. From my first contact with Doug from my internet exploration, to our visit to view the car, to our final purchase, he couldn't have been more helpful. He was extremely sensative to my husband's needs and did everything to make our experience of spending all that money as painless as possible. Your dealership is to be commended for your professional approach. More

Bad customer service We had called the dealership on Thursday about a Pilot on their website. The salesman said the car was being sent to the shop and would get back to us We had called the dealership on Thursday about a Pilot on their website. The salesman said the car was being sent to the shop and would get back to us. He called Friday about 11:00 am and said the car would be ready in a couple of hours. We asked 3 times about whether the timing belt had been replaced and he assured us that it would be (the car had 99,000 miles on it). We arrived at the dealership around 2:30 pm after driving 50 miles from Grove City (100 miles roundtrip) only to find out that the car was not ready and that the timing belt could be fixed for $850 on top of the price of the car. To say we were upset about spending most of our day driving (we got caught up in an accident on Rt. 33 for about 45 min.) only to be told, "sorry", is a mild statement. On our way out another salesman asked what was wrong and as we were sharing our experience, he walked away in the middle of our conversation to flirt with another employee, then returned as if he was interested in what we had to say. More

Fast and professional. I have purchased multiple vehicles from Honda Marysville and also had multiple repairs and warranty/recall jobs completed at Honda Marysville. I found I have purchased multiple vehicles from Honda Marysville and also had multiple repairs and warranty/recall jobs completed at Honda Marysville. I found the sales staff to be personable and friendly, willing to help discount (reasonably), and very knowledgeable. I do not care for fake pandering or patronizing attitudes and you will not find that here. They are more than happy to spend all day looking at the minutiae of a specific car or hunt through the sizeable car lots to 'just see what I can see'. Finance is fast and very clear. They are not pushy at all. Service was very friendly and did a good job of communicating what was needed, what was marginal (repair/replace in a year or so) and what was good to go. I found prices to be reasonable all around. I have purchased about 1 car every 14~16 months on average through my whole adult life for either my family or for a business. This is about the only dealership that I didn't feel was a car dealership if you know what I mean. More

Great selection. No pressure Recently purchased a newer used vehicle from Honda Marysville. Searched AutoTrader online and found a vehicle here that looked suitable to our nee Recently purchased a newer used vehicle from Honda Marysville. Searched AutoTrader online and found a vehicle here that looked suitable to our needs. After speaking with Brian Matesic to verify vehicle was still on hand, we drove the 80 miles. When we arrived I noticed that there was a large and diverse selection of used vehicles. Found the vehicle we were interested in parked right in front. We were not swarmed by any sales staff even though we walked inside looking for Brian. We then met with Brian he was very pleasant and personable. We checked out the car and upon closer examination decided it wasn't in the condition we were looking for. With Brian's help we searched inventory for similar vehicles, found a 2009 Honda Accord that had everything we wanted. We started the sales process and I was again surprised to find that the high pressure I'd become accustomed to at other dealerships wasn't true here. Even though the dealership closed while we finalized the deal I never felt pressured or hurried in any way. The paperwork process went very smoothly with no additional sales pitch for extended warranties. I honestly can say that I've never had as nice of an experience with a vehicle purchase. Thanks again. K.Peterson More