Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda Morristown
Morristown, TN
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
281 Reviews of Honda Morristown
February 22, 2021
Update honda morristown.. Josh in service department states he can not help me. I posted complaint on facebook and they replied,sorry for bad experience and Josh will contact you.. well, 3 weeks and no states he can not help me. I posted complaint on facebook and they replied,sorry for bad experience and Josh will contact you.. well, 3 weeks and no contact. PLEASE, dont make a mistake like I did and buy in morristown. Go on to Knoxville or Johnson city. More
by Lisa
Employees Worked With
Josh
Helpful January 26, 2021
Purchased new 2019CRV Touring. Vibration is steering wheel at 5,000 miles. Short story, tires bad and not covered under warranty. Car is UNSAFE to drive due to vibration in steering wheel and tires. J wheel at 5,000 miles. Short story, tires bad and not covered under warranty. Car is UNSAFE to drive due to vibration in steering wheel and tires. JOSH states not Honda issue. 5 visits, service charges, alignment fees, new wheel bearings & 18,000 miles later to find out Morristown will not help, not their issue. I would NEVER recommend Honda Morristown to anyone. My dream car is now my nightmare. If you buy a bad gallon of Mayfield milk, do you take it back to the store you purchased it from or Mayfield?? Honda Morristown is HORRIBLE. I should have went to Johnson City or Knoxville. I should've known what was in store, due to the sales. Clint was a great sales person, until I signed the papers. Honda Morristown has ZERO CUSTOMER SERVICE. Don't buy in Morristown. More
by Lisa
Employees Worked With
JOSH - IN SERVICE DEPT
September 14, 2020
I purchased a 2021 Honda Pilot. I thought I purchased at the internet prices and was also received a good trade in. When I found out that I did not receive the Internet price, because the instructions wer the internet prices and was also received a good trade in. When I found out that I did not receive the Internet price, because the instructions were hidden in other parts of the web side, Rusty said he will correct it, he then lowed my trae in value to make up the difference, stating it had faults. Funny it didn't have faults on the first inspection of the car. When I took the issue with Steve, he he stated (via msg) he will check with Rusty and then get back to me. Well he never did More
by rcycholl
Employees Worked With
Steven Brooks, Rusty Shehee
April 08, 2020
Dishonest and untrustworhty They sold me a app package that tracks my car without informing me, explaining it was optional or divulging the price. Had I known, I would never have They sold me a app package that tracks my car without informing me, explaining it was optional or divulging the price. Had I known, I would never have purchased the app. Additionally, it was never set up. So now I have a app that I cannot use and am out the price of the app. More
by rsears67
Employees Worked With
Steven Brooks
December 14, 2019
the best place to go buy a new truck or car the crew at honda morristown is top notch they bend over backwards to make it the best possible Nathon and the new Sales mangers did a awesome job get the crew at honda morristown is top notch they bend over backwards to make it the best possible Nathon and the new Sales mangers did a awesome job getting me into my new truck after i totaled my honda ridgeline could not ask for a better group of people thank you very much More
by Edward Brown
Employees Worked With
Nathon , rusty , sales manger
November 18, 2019
Lied to about price Bought a new 2019 Civic touring. Vehicle was listed on Morristown Honda's website for $25,853 and of course the salesman Trace acted as if he simply Bought a new 2019 Civic touring. Vehicle was listed on Morristown Honda's website for $25,853 and of course the salesman Trace acted as if he simply could not believe that. This car was listed at this sale price since May 2019 and I purchased it in November 2019. The MSRP is $27,770. That's a price difference of $1,917. Of course typical dealership games of never honoring the price that the vehicle is listed at. This was my first and last car purchase at this dealership. Why is it so hard for a dealership to honor a listed sale price? That's all I ask, give me the price the vehicle is advertised for. More
by bhj6268
Employees Worked With
Trace Elmore
August 29, 2019
Honda Morris town experience Great people and dealer ship and very clean and they believe in taking care of their customers. The only thing is that I am still waiting on the secon Great people and dealer ship and very clean and they believe in taking care of their customers. The only thing is that I am still waiting on the second key for the car I purchased. More
by Horse
Employees Worked With
Steven Brooks, Clint Hawk
August 15, 2019
New Odessy purchase This was the most straight forward, honest car purchase I have ever made. I told them the options I wanted and must have. He worked up pricing for an This was the most straight forward, honest car purchase I have ever made. I told them the options I wanted and must have. He worked up pricing for and came in at a very fair price, none of this haggling because you think you being taken advantage. Before I walked in I spoke with a financing outside of the dealership and thought a I had that secured, Honda Morristown found me better terms. Thanks Nathan, Keefer and the whole team. More
by Drsmith58
Employees Worked With
Nathan, Keefer, Thomas and Don
August 04, 2019
great experience Everyone was so very nice and helpful to me as I was trying to decide what SUV I wanted. All of them went out of their way to make sure I was happy wi Everyone was so very nice and helpful to me as I was trying to decide what SUV I wanted. All of them went out of their way to make sure I was happy with my purchase. More
by Jen
Employees Worked With
Matt Mozzachiodi, Steven Brooks
July 03, 2019
Great service Perfect service in all categories!! Definitely will return to buy my next car /suv .will tell my family and friends about the great experience me and Perfect service in all categories!! Definitely will return to buy my next car /suv .will tell my family and friends about the great experience me and my family had . Thanks Honda of Morristown and staff !! For treatment like family!! More
by Carladyjud01
Employees Worked With
Jamie Macdonald ,& Gareth Rowlands , 5 stars , Andrew Creech, Matt Mozzachiodi
