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Honda North

Danvers, MA

4.7
1,816 Reviews
For an incredible selection of new and pre-owned Honda vehicles near Boston, MA, visit Honda North. Our Honda dealership in Danvers, MA, provides the Honda sales and financing you need to make your next drive your best one yet, and our Express Service makes maintaining your Honda as easy as can be!
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382 Newbury Street

Danvers, MA

01923

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Showing 1,816 reviews

August 29, 2014

Honda crv I worked with Ed who I dealt with getting my lease and he was great; he went above and beyond which made me very happy More

by Sal781
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed
Sep 03, 2014 -

Honda North responded

Dear Sal781, Thank you for submitting your review of Honda North on Dealer Rater. We take these reviews very seriously and are glad that you consider Honda North to be a five star dealership. I am glad to hear that Ed was helpful in the leasing process and that he went above and beyond your expectations. Employees at Honda North strive for 100% Customer Satisfaction. Congratulations on your New CR-V and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 28, 2014

Vacuum I was under the impression that will your first free oil change I would be receiving a complimentary car wash and vacuum. I noticed the car was washe More

by Goodhue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 28, 2014 -

Honda North responded

Dear Goodhue, Thank you for taking the time to write a review and give your honest feedback regarding your recent visit to Honda North. When your vehicle comes in for a free oil change you should also receive a complimentary car wash and interior vacuuming. You are 100% correct. I apologize for the fact that this was not done to your vehicle. Our staff will discuss this issue and make improvements internally to make sure this does not happen again. Thank you for your business and we look forward to showing you better service at your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 26, 2014

Great Experience Jay (Josh) gave me a great deal on a Honda CR-V. I am very happy with my purchase and would definitely recommend this dealership and Sales Person to o More

by archgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay (Josh) Giampietro
Aug 28, 2014 -

Honda North responded

Dear archgirl, Thank you for your kind words on Dealerrater.com. We appreciate the time our customers spend writing these reviews because it is one of the ways we get honest feedback. I am glad to hear that Josh took good care of you and that you were able to get a great deal on your CR-V. I will share this review with Josh as I’m sure that he will be just as happy to see it as we are. Thank you for your business and congratulations on your new CR-V. We look forward to seeing you at your first service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 26, 2014

New car on a budget! I went into Honda North after going to the Honda in Reading and the Nissan place on RT1 in Lynnfield. ANd while I was very pleased with the nissan pla More

by Dianna Brunet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
Aug 28, 2014 -

Honda North responded

Dear Ms. Brunet, Thank you very much for sharing your recent Honda North experience with us. Like you, many customers shop around before finding the final destination in which they will purchase a car. We are just glad that your final destination was Honda North. We will be sure to let Ben know of this terrific review. I’m sure this will make his day. At Honda North we do not believe in pressure sales. We try to make the car buying experience as pleasant and exciting at possible, not nerve racking and stressful. I am happy to hear that you got the car of your dreams within your budget. Congratulations on your new CR-V. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 23, 2014

Registration and State Inspection The service department was very busy but the turnaround time for my vehicle was very short. The waiting area was pleasant and very comfortable. Grea More

by DavidHess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bouchie
Aug 28, 2014 -

Honda North responded

Dear Mr. Hess, Thank you for rating your visit to Honda North with five stars. I am glad that we serviced your vehicle in a timely manner. Regardless of how busy we are, we always strive to return your vehicle as quickly as possible. It is nice to hear that you found our waiting area to be comfortable and inviting. Our waiting area is designed to accommodate all customers whether your appointment is 30 minutes or 3 hours. The Honda North team wants you to enjoy your experience with us and we make every effort to make sure you do. Thank you for your business Mr. Hess. We appreciate it. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 22, 2014

Excellent service Cheryl was pleasant, thorough and really help me make the best decision. I love the car and couldn't be more satisfied with the whole experience. Love More

by Lauralbrooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl, Peter
Aug 28, 2014 -

Honda North responded

Dear Ms. Brooks, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that Cheryl took good care of you and explained everything to you thoroughly. I will be sure to let her know about your kind words. At Honda North, we know that purchasing a new car is a big decision. We try to provide our customers with as much useful information as possible so that you, the customer, can make your own informed decision. We do not believe in pressuring people into purchasing a car that they do not feel comfortable with. This is your car and you should be the one who makes the final decision. I am glad that you love your new car! Congratulations! If there is anything we can do for you please call us at Honda North at any time. Thank you for your business Ms. Brooks. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 22, 2014

Great work! The Service department always does great work and is thorough. Vic, who took my info and explain my service to me is also personable and easy to unde More

by robinf14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespi
Aug 28, 2014 -

Honda North responded

Dear Robin, Thank you for taking the time to share your experiences and recommendations with us. We take your reviews and feedback very seriously. I am glad that Vic was able to assist you and explain the details of everything to you. We do our very best to keep you informed of the maintenance being done to your vehicle and the time frame in which the maintenance will be completed. I apologize for the numerous phone calls and emails. We are in the process of reviewing our process and we do our best to balance contacting our customers without being an annoyance. We appreciate your business and are glad that your car is running like new. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 20, 2014

Recent Service Excellent Service and Customer Service. Wait time was quick and the service was quick as well but the service was done efficiently Thank you Renee More

by redsheep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure who it was
Aug 20, 2014 -

Honda North responded

Dear Renee, Thank you for taking the time to share your most recent Honda North experience with us. We are glad to hear that you found our maintenance service and customer service to be excellent. At Honda North we strive to excel in both of these areas. Customer service has been and always will be our number one priority. This means completing the maintenance service quickly, efficiently, and accurately so that you can get back on the road as quickly as possible. We look forward to seeing you at your next scheduled maintenance service. Thank you for your business. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 19, 2014

Shady Business practice If you purchase from these people get EVERYTHING in writing!!!!! They promise everything and follow through with nothing. They never did the 150 poi More

by Ralph56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay, Steve
Aug 28, 2014 -

Honda North responded

Dear Ralph56, We are sorry to hear that you had an unsatisfactory experience at our dealership. As an employee owned company, customer service is our number one priority. We would like to speak with you in more detail regarding this situation. We understand the brief synopsis of your situation based on your review but we would like to fully understand your situation. Please call our General Sales Manager Bryan Laskin at 978-539-5064. Bryan will be happy to speak with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

August 17, 2014

Very good and efficient Excellent service, Ed listen to me, give me all possible options. I deffinetely recommend Ed from Honda North to my friends and for my self I wiil tra More

by edmondsss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eduard
Aug 18, 2014 -

Honda North responded

Dear edmondsss, Thank you for your 5 star rating of Honda North on Dealer Rater. We are pleased to hear that Ed was able to assist you in finding your perfect car. At Honda North, we believe in listening to the customers. Customers tell us what their needs are so that we can make the right suggestions. We appreciate you being an advocate of Honda North and we look forward to seeing you at your first service appointment. Congratulations on your new car! Sincerely, Honda North Danvers, MA www.HondaNorth.com

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