Honda North

Honda North responded

Dear pkd1443, Thank you for review on Dealer Rater. During summer in New England, the A/C in your car is a must. We are happy that we could assist you in fixing this problem. We’ll make Steve and Vic aware of your kind comments about their customer service as customer satisfaction is our number on goal. Thank you for your business and please call Honda North with your questions or concerns. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA

Honda North responded

Dear roarbush, Thank you very much for the 4.4 rating even though you were not thrilled with the pricing. We appreciate that you recognized our efforts with friendliness, exceptional service and that the 10% loyalty discount Kyle provided. Sorry you feel our pricing is high but we believe training our technicians so they are completely up to date with all certifications is of utmost importance. Our service department wants to provide you with the most reliable, safe and efficient repairs in the business. We also do extensive research to ensure we our prices are in line or lower than the market as we want to keep our customers happy and coming back. Thank you very much for your feedback, business and time. Sincerely, Honda North Danvers, MA

Honda North responded

Dear dcreceiver, Thank you for taking the time to write your review on Dealer Rater. We use these reviews to continuously improve our sales and services to better serve you. We are sorry to hear that you have been having some trouble with the A/C in your 2006 Ridgeline however we are glad that we could help you. At Honda North, we strive for perfection in every area of the business. It is great to hear that Steve and Mike took good care of you! We will be sure to let them know you took the time to tell us. If you have any questions or concerns, please call Honda North and we would be glad to assist you. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA

Honda North responded

Dear Dlinskey, Thank you for taking the time to share your recent experience at Honda North. Buying a new car can be very stressful, not only for you, but lots of others as well. At Honda North we try to make this process as stress free as possible. We are thrilled to hear that Dominic provided you with great service and helped you find the right vehicle. If you have any questions or concerns please to call Honda North at any time. Thank you for your business and congratulations on your new vehicle! Sincerely, Honda North Danvers, MA

Honda North responded

Dear RSGregorio, Thank you for sharing your thoughts about your recent Honda North visit and thank you for your business. We are glad that overall everything went well. Thanks again and we look forward to seeing you soon. Please let us know if there is anything we can do for you during your future visits to Honda North. Sincerely, Honda North Danvers, MA

Honda North responded

Dear Chris Love, Thank you for taking the time to give us your feedback on the recent experience you had at Honda North. We would like to thank you for choosing Honda North; we appreciate your business. We make sure that our waiting area is comfortable and inviting for our guests while your vehicle is being serviced and you noticing is so nice to hear. If there is anything else we can do for you, please don’t hesitate to call Honda North. Thank you again for your business and we look forward to seeing you soon! Please have another cold drink on us next time you are here! Sincerely, Honda North Danvers, MA

Honda North responded

Dear lfelteau, Thank you very much for such a great review on Dealer Rater. We will make sure that Vic knows that her efforts were noticed. We agree that Vic is a great asset to our business and know that she always strives for complete customer satisfaction. We are happy to hear that your service went smoothly. Thank you for your business. We look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

Honda North responded

Dear Monagle, Even though we clearly did not meet your expectations, we appreciate the time you took to review your experience. Though our goal is to meet or exceed every customer’s expectation, we closely review both negative and positive reviews so we can correct our errors by investigating the situation, meet with personnel involved and use this experience as a training tool for what not to do again. We sincerely apologize for the lack up follow up as we have process in place for constant communication which was not obviously followed. If you have any further questions, feel free to reach out directly to our Service Manager, Stephen Bouchie at 978.539.5039 as we would love another opportunity to show why our service department is so highly regarded. Sincerely, Honda North Danvers, MA

Honda North responded

Dear Jason Lizotte, Thank you for taking the time to write your review on Dealer Rater. Timely and efficient service is always the top priority of Honda North. We know your time is important therefor we strive to get you back on the road as quick as possible. We are happy that you took advantage of the complimentary beverages offered with our services as we try to maintain a comfortable and welcoming environment. Thank you for choosing Honda North and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA

Honda North responded

Dear bill.gormley.39, Thank you for sharing your experience at Honda North on Dealer Rater. These reviews are very important to us because we use them as a guideline to improve how we serve our customers in the future. We strive to make the leasing and buying process as quick and smooth as possible and we are happy to hear that this was the case for you. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA