Honda North

Wonderful exerience! Very fair trade-in value on our old car. Peter was very accommodating and knowledgeable! Cannot wait to buy our next Honda - when they come out with a convertible! car. Peter was very accommodating and knowledgeable! Cannot wait to buy our next Honda - when they come out with a convertible! More

Hi, customer service was great..loved the free cup of coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been d coffee. Not to be too picky but the vacuum of my car was extremely superficial. My car was empty inside so for an extra few minutes could have been done better really easily. I realize it is free but if you are going to give a service, then give a decent one. More

The rep that made our appointment by phone, service tech that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the e that provided findings and rep at check out were all very pleasant and helpful. Prices for service seem reasonable. We especially appreciated the email with details and costs so we could review and decide which services we wanted completed. As always, we are very pleased with Honda North! More

Honda Odyssey 06's are painful to service when it comes to tires (run flats are really expressive), but Tim was a great guy, made it easier.. comes to tires (run flats are really expressive), but Tim was a great guy, made it easier.. More

This was only an oil change express service that follows a major service several months ago. The cxompletion time was about one-half the estimated time. a major service several months ago. The cxompletion time was about one-half the estimated time. More

I received an advisory notice from Honda about a peeling and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and cracking paint issue which included my car. I called to get info on what was going to be done. Got in for the pictures to be taken the same day and the service was scheduled for two weeks. Since Honda North does not have a body shop (I don't think many dealers do but I could be wrong) the car was taken to Auto Body Clinic. I have used this body shop before and feel they do excellent work and was confident my car would be well taken care of. Dennis called me several times to let me know how the work was progressing and I had my car back a day earlier than planned. He called to let me know I could come pick up my car. He was also the person who gave me the bad news that Honda would not pay to replace the plastic protective film that had to be removed to deal with the paint in that area. Not happy about that and I chose not to replace it. Never owned a car with it before so I feel that it will be fine; if not it was my decision. Bought the car new at Honda North and have had the service work done at this facility and have always been pleased with all work done. Thanks for taking care of my car and to the great people you have working there. More

The customer service was great!Everything was explained in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! in a precise and friendly way. I felt like my concerns for the car were heard and fixed. The price was exactly what I expected! More

As always, the staff at Honda North service were very professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additiona professional and friendly - and performed all requested service very well... My only unfortunate experience was that upon agreeing to have additional work done (brake pads) I was given an estimate of 1 - 1 1/2 extra hours (which was fine). However when I asked again at nearly 2 hours I was told it would be at least another hour - which really was not acceptable... Tim, to his credit, responded quickly and well, arranging a loaner (I by then had to meet certain other engagements) and also providing a discount on the bill (that I had not requested). So I will come back again, but this is unfortunately not the first time I had had this experience of being told one time only to hear it would be a lot longer (it had happened with other service reps, so am not sure this is their problem but rather getting clearer estimates from the mechanics). Thanks! Dan More