So I live in Cranberry and was looking to lease 2017 Civic Sedan EX and was getting pricing from all the nearby Honda dealerships. When I contacted Honda North I was asked whether I had figures from other dealerships to which I said YES and provided the figures to them. They matched the price, which was expected. However, the residual price that they quoted was $11627 whereas rest of the dealerships had it $12108. My nearest dealership, Baierl, told me that its not possible for Honda North to have the residual price this much low and suspected something is wrong and warned me about it. I asked the Honda North salesperson, Katie Williams, to go back and double check the figures to which she confirmed it to be 11627. So I decided to buy from Honda North. On Saturday I reached dealership to complete the deal they asked my certain documents which I didn't had at that time because I was never asked to bring in and so eventually I couldn't get the car even after going for a 45 minutes far dealership. I provided the documents and they called me on Monday to pick up the car. While signing the documents I was shown the monthly payments of $230 and asked me to sign all the documents. After signing all the documents I asked where is the residual price mentioned in the documents and to my surprise they showed me as $12108. I felt cheated and so called the salesperson and she smiled sheepishly and said the freight charges were not included in her quote. I asked her why didn't she told me earlier to which she didn't had any answer. I asked her if your figures were same as that of my nearby dealership why would you provided me wrong figures to make me buy from you? She said - "because we love when you buy from us". On top of this, the finance guys said that we offer free state inspection which other dealerships doesn't offer. He probably doesn't know that all the nearby dealerships provide free lifetime state inspection. They didn't seem to be wary of that fact that they just cheated me. They even warmed me about using the term "cheating" and "luring" for them because they don't think they cheated and lured me. The reasoning they have is that they were not aware of it. I told them about providing this feedback to everyone but they didn't care.
Based on the above, I have following conclusions about this dealership:
1) The dealership doesn't have knowledgeable salesperson who has good knowledge of documents required to finalize the deal.
2) The dealership provide false information to lure customers to buy from them.
3) The dealership doesn't have information about the nearby dealership offerings to compete with. They think whatever they are offering is unique and nobody else have it.
I am writing everything in detail to warn everyone else before they fell in the trap of this dealership. If you have any queries, feel free to contact me and I will show you all the email conversations regarding the above as a proof.