that was advertised on USAA's True Car auto buying service.
The sales rep, David Bibo was very knowledgeable and friendly. We already had been approved for a line of credit through USAA Financial Services and provided David with my dealer funding certificate. We were walked into the manager's office to finalize the sales price that was guaranteed through TrueCar and after some confusing back and forth in regards to the discount application, we started signing paper work. The sales manager asked David to bring in a credit application, and when the sales Manager asked me to fill it out, I told him that we chose USAA as our bank to finance the loan and we were not interested in getting our credit ran again, he then said that he HAD to run a credit application because the USAA funding dealer request meant nothing to him (at this point he held the paper in the air and let it fall to the desk) and that he wasn't about to let a $15,000 car leave his lot without checking our credit.
I told him that the financing was already secured and that I would not allow for a credit check to be done again. He was very visibly upset because we would not allow them to run a credit check then started to clear off his desk and said that he would not sell us the car at all.
So after spending an hour there and half way through signing document, we were rudely asked to leave or kicked out because we would not allow Honda to run our credit and try to give us a better APR and steal the auto loan from USAA bank. The manager was rude, condescending and unprofessional. I left very upset and couldn't believe how we were treated, it was a horrible experience that I hope no one ever experiences. No one deserves to be treated like we were treated at this dealership last night.
We contacted USAA right away to let them know what had happened, they contacted the Honda dealership the next morning and another manager, Matt Stouten told the representative that it was company policy that it doesn't matter if you already have alternate funding, that it was policy that a full credit check is ran by the dealership or Honda Financial Services. DO NOT GO THERE!