Honestly, I knew what I wanted before I arrived at the dealership. Mark provided exceptional service from the beginning by recognizing that I was there with a specific goal and didn't want to waste time. Unlike the other dealership I attempted, the vehicle was actually there, and they allowed me to take it for a test run - even though I didn't need to. While it may have been one of the easiest transactions to facilitate, they made the process seamless by not trying to upsell me on things I didn't need or want. Actually gave me a a little bit more on my trade than I was expecting. Very friendly and cordial atmosphere. If the dealer wasn't 40-50 minutes from my home, I'd take my vehicle there for its regular maintenance - that's how confident I am in their service. Highly recommend if you're in the market for a new/used Honda.