Honda of Annapolis quoted $1200 to replace a power steering pump on a 2004 Accord. Pump was whining after the first cold day of the year. Going in, I was aware there was a service bulletin published by Honda noting that there is an o-ring on the pump that is a known weak point in cold weather - it let’s in a small amount of air causing a whine. Once quoted $1200, I declined service. The replacement (new style) o-ring is red, while the old one is black. My car had a black ring in it still. Service bulletin called for a new ring ($9) and 0.3 hrs of labor. I replaced myself for $16 - a new ring, some fluid, one 10mm wrench and 10 mins. The dealer never mentioned the bulletin, the old style ring still in place, or proposed this fix as a troubleshooting attempt before going forth with a $1200 fix. Techs that “inspected” the car for a quote left the power steering reservoir hanging in the engine bay against the accessory drive belt (which would have been fun to catch once the belt wore through the tank) and charged $100+ to conclude that the pump was bad when, in fact, the VERY common o-ring failure had occurred. When I challenged the diagnostic fee for the conclusion that was given, the manager told me with a straight face that “there were mouths to feed” in the Service department - after providing a quote for unnecessary work equivalent to 2.5% of the average American annual salary. I suppose the mouth of the inept, middle aged woman of a customer that I am doesn’t matter. Ineptitude, or dishonesty? Who knows, but I can guess. Either way, I have no kind words for the folks at Honda of Annapolis.