Honda Of Bay County

Great customer service but may need extra help. Had an appt and still had to wait 2 hrs for the diagnosis and ordered parts. Had an appt and still had to wait 2 hrs for the diagnosis and ordered parts. More

Very knowledgeable and helpful easily a great experience advisor keeps you informed every step of the way advisor keeps you informed every step of the way More

David answerd all my questions & showed me the key in my fob. He was great. fob. He was great. More

Friendly service staff and efficient at getting me in and out. They do a great job at keeping you informed the whole process. out. They do a great job at keeping you informed the whole process. More

Sam was excellent from drop off to pick up! He was so polite and kept me well informed! He was so polite and kept me well informed! More

Great service and attention to detail. They were extremely polite and had me in and out right on time. They were extremely polite and had me in and out right on time. More

The representative who helped me (Mike? ) was friendly and professional. I appreciated the way he patiently explained about what was going on with my vehicle and took time to expound upon an ) was friendly and professional. I appreciated the way he patiently explained about what was going on with my vehicle and took time to expound upon answers to my questions . More

David tried to compensate us for their incompetence. His immediate supervisor, Sam Jones, reneged on one of the two promises David had made, but he would not admit that was what he was doing. We were v His immediate supervisor, Sam Jones, reneged on one of the two promises David had made, but he would not admit that was what he was doing. We were very dissatisfied and highly inconvenienced. Apparently the problem was lack of organization and communication in the system and inaccurate record of inventory (tires). David was courteous and tried hard to overcome the problem and compensate us for our inconvenience. They kept our car for 2 days rather than 4 hours that was predicted. Sam Jones, who handled our payment, refused to honor David’s commitment to me, cheating us out of a $60 discount that David had promised. I finally gave up and paid the bill. He tried to gaslight me, but I knew exactly what he was doing. We have previously had good service there with Jeanine Maurer, but she was not there. We will probably take our business elsewhere after this experience. More

Quick and efficient service. Explained the work to be done. Great coupon deals available online. Explained the work to be done. Great coupon deals available online. More

Always a great experience at this dealership! ! The staff is very kind and patient with you no matter what service you are needing! ! The staff is very kind and patient with you no matter what service you are needing! More