Honda Of Bay County

My van died while on vacation - their service team got me in immediately and fixed the problem fast. They even diagnosed and repaired an ongoing issue that my own home dealer hadn’t been able to fix. in immediately and fixed the problem fast. They even diagnosed and repaired an ongoing issue that my own home dealer hadn’t been able to fix. More

The service department attends to the customers needs, courteous and considerate. Listening and providing a corrective action. courteous and considerate. Listening and providing a corrective action. More

The staff is always super friendly. Allen in the service area is helpful and kind. I have leased multiple civics from Matthew T and he is helpful even years later. Allen in the service area is helpful and kind. I have leased multiple civics from Matthew T and he is helpful even years later. More

I went to the dealership to see what appointments were available and they took my suv in and performed the service. Could not ask for anything better than that. available and they took my suv in and performed the service. Could not ask for anything better than that. More

David in service always has a positive attitude, polite, friendly & helpful. Need to clone him. He is one of the reasons I always come back to get my car serviced here. friendly & helpful. Need to clone him. He is one of the reasons I always come back to get my car serviced here. More

I only dealt with the service department and I was treated very professionally and my Ridgeline was repaired under warranty. I am pleased. treated very professionally and my Ridgeline was repaired under warranty. I am pleased. More

Michelle was so kind and helpful with my experience. Made my flday brighten with helpful service. Made my flday brighten with helpful service. More

While Michele in the service department was helpful and professional, my overall experience with Honda of Bay County was extremely disappointing. I brought my Honda Odyssey in for a routine oil change, professional, my overall experience with Honda of Bay County was extremely disappointing. I brought my Honda Odyssey in for a routine oil change, and there were no issues with the vehicle at the time. After inspecting it, I was told the belt needed to be replaced, that there was fluid in the coolant related to the transmission, and that there could potentially be a serious engine problem. We contacted our warranty company, and they indicated that repairs would likely be covered. However, Honda told us that if they opened the engine and did not find a covered issue, we would be responsible for the labor costs as well as the cost of a new engine, which was estimated at around $8,000. By that point, we had already spent approximately $2,500 on the belt replacement and other recommended services. The dealership then offered us a mere $7,000 trade-in value for our Odyssey, leaving us feeling pressured and frustrated. We were ultimately forced to rent a vehicle while trying to figure out our next steps. What started as a simple oil change turned into a costly, stressful, and exhausting experience. I rarely leave negative reviews, but this was one of the worst service experiences I have ever had. If zero stars were an option, that is what I would give. More

Car maintenance appointment went well, i got a ride to my job while they did the proper maintenance my car needed. job while they did the proper maintenance my car needed. More

Service was very quick and easy. Had 1030 appt, dropped the car off an hour or so early and it was done right away. Had 1030 appt, dropped the car off an hour or so early and it was done right away. More