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Honda Of Middleburg Heights
Middleburg Heights, OH
331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 331 reviews
January 31, 2023
Very pleased with my experience purchasing a new CR-V Hybrid. Shawn Cabell was my salesperson and he was knowledgeable, attentive, and easy to work with. The car sells itself - the staff at Honda of Mi Hybrid. Shawn Cabell was my salesperson and he was knowledgeable, attentive, and easy to work with. The car sells itself - the staff at Honda of Middleburg Heights provides a nice no-pressure environment. 5 Stars! More
by taskemdoc
Employees Worked With
Shawn Cabell
January 31, 2023
Great buying experience. Staff is very transparent and easy to work with. In todays world if you are prepared ahead of time, purchasing a vehicle should be seamless, and this Staff is very transparent and easy to work with. In todays world if you are prepared ahead of time, purchasing a vehicle should be seamless, and this group makes it easy. More
by De7977
Employees Worked With
Mariah Wyncoop
January 28, 2023
Sales experience was pleasant, the salesperson was knowledgeable and very helpful in assisting me with my purchase. knowledgeable and very helpful in assisting me with my purchase. More
by Ranlaw191
January 25, 2023
My salesman was the best. Not pushy. Calm and kind and very helpful. Made the experience less stressful. Not pushy. Calm and kind and very helpful. Made the experience less stressful. More
by Lombarl
Employees Worked With
November 20, 2022
I came to the dealership to order a new car with Steve. He told me more than once that the only difference between my current car and the new car is a sunroof. I ordered the car. Turns out it did not come He told me more than once that the only difference between my current car and the new car is a sunroof. I ordered the car. Turns out it did not come with Sirius XM or the safety feature that gives notice of cars next to you or behind you. The aftermarket Sirius XM radio requires reaching to the dash instead of using the safer thumb control to change channels. Matt the manager won't return my call. I would have ordered these 2 options to be added to the care if I had been told that they were not included. I'm very disappointed in Steve's casual manner and lack of knowledge of his product. I gave the management a full chance to give me the car that I was promised. Now, it's been enough time that I know they will not help me, so I wrote a review to make other prospective customers aware of their practices. More
by Unhappy
Employees Worked With
Matt Stolarski
May 23, 2022
Straight forward, if not rigid, in negotiating price. Good price overall, but BS dealer fees almost killed the deal. Do not let them make you pay the $50 "registration convenience" fee when there is a $2 Good price overall, but BS dealer fees almost killed the deal. Do not let them make you pay the $50 "registration convenience" fee when there is a $20 registration fee a few lines down the purchase agreement. More
by morrowj162040
February 04, 2022
Sneaky tactics and clear price gouging.In their initial Sneaky tactics and clear price gouging. In their initial email outreach they claim they'll sell at sticker, though goal is seemingly to get you in Sneaky tactics and clear price gouging. In their initial email outreach they claim they'll sell at sticker, though goal is seemingly to get you in the door for a test drive. They subsequently add vague "market adjustments" on top of the price, and even added a "surface science" surcharge, claiming it protects exterior and fabric. The FABRIC protection surcharge was required despite the quote being for a LEATHER upholstered Civic. Go to Great Lakes Akron or Matthews Marion if you're looking to pay sticker without markups. Go to Ganley or Cleveland Heights Honda if you want a lesser market adjustment than Sunnyside's. The only Honda dealer with higher prices in the area is Great Lakes West/Elyria, based on my online quotes. You'll overpay by thousands at both. More
by CivicTouring2022
October 30, 2021
I found a car for my son online. Contacted Mike at Sunnyside Honda. What a great car buying experience! This dealership and Mike restore my faith in humanity. Honest, straight-forward, efficient and g Sunnyside Honda. What a great car buying experience! This dealership and Mike restore my faith in humanity. Honest, straight-forward, efficient and great people skills. My son is extremely happy and I appreciate the quality of the vehicle and pricing of this purchase. Thanks Mike and Sunnyside Honda for your excellent service! More
by Waneen
Employees Worked With
July 15, 2020
Don’t waste your time. They take walk in without an appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day i appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day it’s an issue. Still waiting on a call back from the service manager to ok this. In the mean time I just I asked a different dealer to do it, who had no issue with it at all. More
by AHMEDZ2383
Employees Worked With
Amy Backstrom
July 01, 2020
Amy was awesome! Accommodated all my service needs and although she was swamped busy, she was very nice and made me feel comfortable. I appreciated her coordinating tire installation at another dealer and although she was swamped busy, she was very nice and made me feel comfortable. I appreciated her coordinating tire installation at another dealer and met the timing we discussed. Everything was done well and I thought the cost was reasonable! Thanks again Amy! More
by tastevens405
Employees Worked With
Amy Backstrom
