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Honda Of Middleburg Heights - Service Center
Middleburg Heights, OH
150 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
150 Reviews of Honda Of Middleburg Heights - Service Center
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February 27, 2024
They were able to get me in and out in a timely manner. Communication was straight forward and clear. Helped to resolve an issue that I was unaware of and did it under the vehicles warranty with no cost to Communication was straight forward and clear. Helped to resolve an issue that I was unaware of and did it under the vehicles warranty with no cost to me. More
by troyzavagno3003
Employees Worked With
February 25, 2024
I came in because I thought I needed a battery for my key fob. Bradley looked at it and identified the problem. The service dept confirmed it. They made a new key for me in minutes and got my car in right fob. Bradley looked at it and identified the problem. The service dept confirmed it. They made a new key for me in minutes and got my car in right away for the key(s) to be programed to the car! It was a wonderful experience for not having an appointment! The gentleman in the service dept (sorry I didn't get his name) was so professional. I will be back again! More
by jfsmile60
Employees Worked With
February 10, 2024
I cannot say enough about the kindness and patience of Bradley in the service department! He wracked his brains to come up with a solution to our problem...never giving up until the problem was solved. Be Bradley in the service department! He wracked his brains to come up with a solution to our problem...never giving up until the problem was solved. Best of all we were all able to laugh at the end of our conversation! Kudos to Brad!!!!! More
by tlfeith
Employees Worked With
February 07, 2024
I was disappointed since I originally called around to get a price on a hitch/wire harness install, I already purchased the hardware, just needed the labor to install. H of MH came in with the lowest at $ get a price on a hitch/wire harness install, I already purchased the hardware, just needed the labor to install. H of MH came in with the lowest at $500, so I decided to make an appointment. With them. When I dropped off the car, it was determined to be 3.5 hrs. The time 8 am at drop off and a call was made to me at 11:30 that it was ready, which included a safety recall. On the phone call nothing wasn’t mentioned about a price increase beyond the $608 (tax included). When I picked up the car, the final bill came to $888. Service called it extra time was added, not sure if it was the same 3.5 hrs. The other reason for the lower rating was the lack of quality control. After picking up the car during the day, the following evening we went out. While backing out of a parking spot, I almost got rear-ended due to not having reverse backup lights. Got home after this incident, reached under and inside the bumper, felt a loose and dangling cable. Called the dealership the next business day and had this fixed free of charge. More
by Taras
Employees Worked With
January 19, 2024
Overall the visit, the service desk advisor, and the service technician were excellent. They thoroughly and patiently reviewed everything with my wife, including driving the car with her to investigate service technician were excellent. They thoroughly and patiently reviewed everything with my wife, including driving the car with her to investigate the issues which were all explained/resolved. Timely, knowledgeable, courteous, professional and friendly! Great job. More
by cor51
Employees Worked With
