Honda On Grand

Unprofessional and confrontational I went to the Honda On Grand the 1st time after a 30 min drive to get more information on the year end sale for Honda Accord's. When I stepped into th I went to the Honda On Grand the 1st time after a 30 min drive to get more information on the year end sale for Honda Accord's. When I stepped into the showroom, no one seemed to notice until after 20 minutes someone from the floor asked if I was helped. After another 10 minutes I was greeted by Tom Kosorog who was a Sales rep. I told him clearly that I was looking for a quote on the remaining 2017's and I'll continue my research with other dealers before I'll commit to buy. He seemed to started questioning me as if I was trying to "scam him" and generally had a very negative vibe. He was giving me numbers from the top of his head and I asked if I can see something on paper. He abruptly responded that only the Manger can provide those numbers and went to call Dion Glass the Sales Manager. Dion walked up to me in a confrontational manner and said "The payment will be $455 a month". I asked for documentation to which he responded that it was "common sense" and said he did not have time to "educate" me. All of these confrontations occurred within 50 minutes of entering the dealership, I've never experienced something like this before. Obviously I lost my cool and left the premise feeling delighted I didn't have to deal with this place again. I strongly recommend staying away from this dealership, if they can't even be professional I highly doubt they'll be ethical. More

Great experience Sam was a great person to deal with. He was extremely friendly. Took time to explain the various features on the vehicle. Extremely knowledgeable. Wi Sam was a great person to deal with. He was extremely friendly. Took time to explain the various features on the vehicle. Extremely knowledgeable. Will recommend him to all of my friends and family members great asset to the company. More

Excellent as always. I have made 4 transactions through this dealer all with Danny Estevez. Excellent service all around. They make the entire process smooth and underst I have made 4 transactions through this dealer all with Danny Estevez. Excellent service all around. They make the entire process smooth and understandable. I would definitely recommend. More

Awesome experience! Wil treated me with respect. Answered all of my questions. Helped me decide between two vehicles. Worked with me on price. Laughed at my poor jokes. Wil treated me with respect. Answered all of my questions. Helped me decide between two vehicles. Worked with me on price. Laughed at my poor jokes. More

Friendly and very helpful Danny and Luke were of great help and very polite when accomdating to our needs! We recommend this dealership to all of our famiyl and friends and tel Danny and Luke were of great help and very polite when accomdating to our needs! We recommend this dealership to all of our famiyl and friends and tell them to pass along the word! More

Excellent Good Service and Sam explained me more better.very nice experience.Excellent staff and service. My purchase went smoothly with the help from DCU and H Good Service and Sam explained me more better.very nice experience.Excellent staff and service. My purchase went smoothly with the help from DCU and Honda. More

Fantastic service from James and Igor! Can't say enough good things about our experience at Honda on Grand. Everything went smoothly and the service was great! James, Igor and Jesse did a Can't say enough good things about our experience at Honda on Grand. Everything went smoothly and the service was great! James, Igor and Jesse did a fantastic job. More

Quick, friendly and easy buying Bought a 2018 CRV for a very good price, Ryan and Jesse made the buying process very easy. They gave complete information about the options and neve Bought a 2018 CRV for a very good price, Ryan and Jesse made the buying process very easy. They gave complete information about the options and never force you in taking a decision. Ryan took time and went over the features installed in the vehicle and answered all the questions. Thanks More

Purchase of new CRV Bought my CRVon an internet quote. The quote was firm and the service excellent. Ryan, the internet salesman, brought up both car colors so we could s Bought my CRVon an internet quote. The quote was firm and the service excellent. Ryan, the internet salesman, brought up both car colors so we could see them. He took time and answered all our questions. When the sale was complete, though busy, he took the time and did a great job taking us through the car details. We were pleased with Ryan and your dealership. Yes, I would recommend both Ryan and your dealership to friends looking to buy a Honda. Tony and Anita Lavorato More

Easy purchase process Bought 2017 Pilot got price quoted - no high pressure tactics. Ryan was helpful and responded quickly. Financing was easy, Luke was quick on finalizin Bought 2017 Pilot got price quoted - no high pressure tactics. Ryan was helpful and responded quickly. Financing was easy, Luke was quick on finalizing transaction More