Honda On Grand - Service Center

I pulled in on a very busy Saturday afternoon and my issue was addressed in reasonable time. Tire pressing light was on and it turned out to be a flat. New tire was installed. issue was addressed in reasonable time. Tire pressing light was on and it turned out to be a flat. New tire was installed. More

Worse service department I have ever been to! Incompetent technicians and rude customer service staff. I took my 2016 Honda Accord there to have them check a rattle noise under the hood.They h Incompetent technicians and rude customer service staff. I took my 2016 Honda Accord there to have them check a rattle noise under the hood.They had the car for 3 and a half days and at the end of that time they called me to say "We can't locate the rattle and we can't continue to waste labor hours on your car, come pick up your car". I was absolutely shocked, I had expected a Honda dealership to actually care about their customers. In addition, they left me stranded at work the first evening without a loaner vehicle, the customer service guy (Mike) informed me "they didn't have a loaner vehicle to give me" when I called him at 4:30 pm to get a status update on the car. They did not call me one time over day 2 or day 3 to give me a status update, I always had to call them. I was also informed by Mike that David Abraham (the service manager) was too busy to get on a phone call with me. I picked up my car and took it to Valley Honda in Aurora and they found the problem (transmission mount) after an hour and a half inspection. 3 and a half days Honda on Grand "worked" on my car! The service technicians and staff at Honda on Grand are absolutely incompetent and they do not give a crap about their customers. I am currently working with Honda Automotive on America on a case against them and I intend to take this thing as far as it can go. They will treat you like crap, DO NOT GO THERE! More

oil change I went in for an oil change without an appointment. They took me right in and i was out in an hour. I was very pleased . I went in for an oil change without an appointment. They took me right in and i was out in an hour. I was very pleased . More

Service Experience They provided quality service and customer service. They kept me informed of the progress and issues throughout the process. Only did work needed so f They provided quality service and customer service. They kept me informed of the progress and issues throughout the process. Only did work needed so far so good. More

Maintenance on my Honda Hrv Very fast, professional and friendly staff. Plus thewaiting time for my car to be done was not so bad. Thanks so much for preparing my car for the co Very fast, professional and friendly staff. Plus thewaiting time for my car to be done was not so bad. Thanks so much for preparing my car for the cold season. I am very grateful for your service! More

sevice is fantastic. Advisor James Briars did a fantastic job with explaining everything that was done with my car kudos to the service department. I would highly recomm Advisor James Briars did a fantastic job with explaining everything that was done with my car kudos to the service department. I would highly recommend Honda on Grand. More

Great sales and service Great service and sales. I would highly recommend Honda on Grand. We bought or CR V last year and I am so glad we decided to buy our Honda at Honda on Great service and sales. I would highly recommend Honda on Grand. We bought or CR V last year and I am so glad we decided to buy our Honda at Honda on Grand instead of McGrath. More

Outstanding Experience James at Honda on Grand was very professional, kind and very accommodating even though the service dept was really busy the day I brought it in. They James at Honda on Grand was very professional, kind and very accommodating even though the service dept was really busy the day I brought it in. They did a great job servicing my car. More

Spur of the moment oil change Was out and about and contacted Honda on Grand to see when I could schedule an oil change. Michael said he’d be able to get me in immediately and tha Was out and about and contacted Honda on Grand to see when I could schedule an oil change. Michael said he’d be able to get me in immediately and that the service would take 1 hr. Michael was true to his word - service timely and efficient! More

Honda on Grand review I have always had positive experiences with Lynn in service. All the mechanics have done good work. They have always been honest with me.Karl the ma I have always had positive experiences with Lynn in service. All the mechanics have done good work. They have always been honest with me.Karl the master mechanic and Jamie are great! More