Honda On Grand - Service Center

Lynn Zeman is Great Thanks Lynn for excellent Service for 2002 Honda Oddy front door was difficult to open. Lynn had mech. apply grease. It really helped. Cost was N/C! Thanks Lynn for excellent Service for 2002 Honda Oddy front door was difficult to open. Lynn had mech. apply grease. It really helped. Cost was N/C! Thanks You Lynn! Mike Elmhurst, IL More

Lynn is the best! I brought in my 2007 Honda Accord for service. Lynn Zeman from the service department was so helpful in every way from start to finish. Very knowledge I brought in my 2007 Honda Accord for service. Lynn Zeman from the service department was so helpful in every way from start to finish. Very knowledgeable, and one of the nicest people you'll ever meet. Many Thanks Lynn!! More

Awful customer service! I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere I really do not recommend this dealer! If you are not about to leave your money there,but have to repair something under factory warranty,go somewhere else! Because of their awful customer service and attitude,they will NEVER reach 5?! More

lied to me on service cost I went in to Honda on Grand to get a duplicate key for my crv. I was quoted 63.00. After they rang me up I was told it was 138.00. I told the cashier I went in to Honda on Grand to get a duplicate key for my crv. I was quoted 63.00. After they rang me up I was told it was 138.00. I told the cashier Angelica I was quoted 63.00 by Kevin in parts. She said it's not his fault, very snotty and condescending and he is only the parts guy - I told her that's not my fault. No one told me there was an additional service fee involved. She got one of the managers Mike (who I thought was very nice) and he said NO, it's 138.00 due to the labor to reprogram the key. Again, I said - why is that my fault that I was not told about the additional fee? The girl kept saying "that's not our fault" she was really snippy...and nasty. He said he would hang onto the key until I got the rest of the money. I said I shouldn't have to and then he finally offered me 10% off which I accepted but I am really upset. I feel they stole money from me and are a bunch of sleazy jerks. Thank god I didn't buy my car from them in the first place. I will never go back there again. They are crooks. I want my money back. More

Great experience I had an excellent experience at this dealership. Mike explained deficiencies and remedies for my Honda pilot, gave a reasonable estimate and left on I had an excellent experience at this dealership. Mike explained deficiencies and remedies for my Honda pilot, gave a reasonable estimate and left on me to decide. I like people who are not pushy and give space to customers. Staff was very courteous and environment is friendly. With free Wi-Fi and laptops waiting time does not seem long. Based on my experience, Honda on Grand is my choice for my car in all future times. Thank you Mike, More

This Dealership without question is utterly the (poorest) quality Dealer/service establishment to do business with. Upon every visit to Honda on Grand for service, the service reps/managers scrupulously che quality Dealer/service establishment to do business with. Upon every visit to Honda on Grand for service, the service reps/managers scrupulously cheat money out of customers in any way possible. Reps always pressure customers to approve extra parts and labor that is not even needed. The reps refuse to let customers say no. When asked about questionable prices ,the reps repeatedly try to avoid the situation and rudely disengage. The prices of some parts are exageratedly outrageous and the reps themselves know it which is why they try to disengage the conversation when being questioned about the prices. The experience of purchasing a new/used vehicle from Honda on Grand was also a Terrible experience. Rude, lackluster and scrupulous Sales and finance reps/managers made for an unacceptable buying experience. Even the New car dealer switch board operator is extremely poor quality and rude. Honda on Grand has permanently lost the business of this customer. After looking around the internet, clearly it seems the word has already spread to avoid Honda on Grand at all costs. On a scale of 1 - 5 this Dealership's staff rates at a -10. Do NOT purchase a vehicle from this dealership. Do NOT bring any business to this delarship for service. Avoid at all costs. More

I was treated very rudely by the service manager when I came back to say the key they had made did not work. He acted as if I was an idiot and did not know how use the key. I then explained that my husban came back to say the key they had made did not work. He acted as if I was an idiot and did not know how use the key. I then explained that my husband and son could also not get it to work. After it was fixed he never apologized. FYI_ to make the key, which is just a normal key (not a remote key fob) they charged me over $70 and it took two trips to the dealership. More

My job recently moved and this dealers service center is less than a mile from my new location, so due to convience I decided to try them. I just needed a oil change and a tire rotation. Its my wifes car an less than a mile from my new location, so due to convience I decided to try them. I just needed a oil change and a tire rotation. Its my wifes car and I dont drive it much but I do handle the service. On the way there I noticed that one of the tires were low and the remote did not work. I got there and was greeted by Lynn Zieman. I told her what I needed and mentioned the tire and key. She told me I needed both keys to fix the one remote, I asked her since the key is part of the remote could Honda just replace them to fix the problem? "No way you have to come back with both keys." OK, so I told them no hurry I would pick up the car after work, Could I get a lift back? Nope "Shuttles not working" Ok, I'll walk back, Will you wash it for me when you are done? "We dont wash cars here" I picked up the car 6 hrs later and drove off. Fast Foreward to 2 weeks later, wife says tires low again. I take it to the local service staion and Suprise! all the tires are over inflated by 15psi (I asked Grand to check all the tires due to the low one) I am missing 2 lug nuts and one is finger tight on one of the wheels. My local guy patched the tire (Which I think a dealers service center could have figured out) i was on my way. Hey Grand Honda! Get with the program. Make you customers walk back to work? No car wash? Putting someones family in peril?? All served up with a big attitude of I DONT CARE which is why im posting my comments here as opposed to the dealer. More

Went there to have my power steering pump replaced on my Went there to have my power steering pump replaced on my 2007 Odyssey, and to have my battery checked because if I leave my car sit for more than 2 d Went there to have my power steering pump replaced on my 2007 Odyssey, and to have my battery checked because if I leave my car sit for more than 2 days the car won't start, and also my sliding door on the drivers side doesn’t close all the way and I get a warning buzzer that says the door is open. They changed the power steering pump, and lubed the sliding door and did a battery test. They told me that the battery was fine, and the sliding door was fixed. The sliding door was not fixed, when I started my car and put it in gear I still got the warning buzzer. And they killed my battery, It won’t stay charged for more than 10 hours, and they still don’t know what’s wrong with it. I went back to complain that they didn’t fix my door and why would they let take my car if they knew it wasn’t repaired. They told me that I knew about the problem and I said that it was ok to leave my car unrepaired. This dealership is a joke. I wouldn’t even trust them to change my oil in my cars, or put air in my tires! More