Honda On Grand - Service Center

The two people I dealt with were friendly and helpful. They checked the recall issue and inspected and worked on another issue (related to air conditioning). They checked the recall issue and inspected and worked on another issue (related to air conditioning). More

Everybody add, Honda and Grande is outstanding. The service man, James, the mechanics, and general manager Raymond are great people to do business with. The service man, James, the mechanics, and general manager Raymond are great people to do business with. More

There was a long wait time. Maintenance was recommended that did not show up on the Maintenance screen on the car, a little uncertain about that. Saw my car sitting in parking w Maintenance was recommended that did not show up on the Maintenance screen on the car, a little uncertain about that. Saw my car sitting in parking when i went for a short walk because i was so cold. The when i told the service writer he wasn't even aware the car was finished. Typically i am more comfortable with the service. More

Advisor provided detailed explanation of service to be done and was very accurate with the time that was needed to complete the work done and was very accurate with the time that was needed to complete the work More

They service was very good. . only thing was expected car wash to be done after service but it was not the case . only thing was expected car wash to be done after service but it was not the case More

I just thought that I had more coverage when I signed and feel a little bummed on that but I really appreciate the honesty and they know their stuff I feel my car is in good hands feel a little bummed on that but I really appreciate the honesty and they know their stuff I feel my car is in good hands More

Everything was going great until the shuttle was supposed to pick me up. I was told 10 minutes-I was waiting outside. The driver had no idea where I was even though the address had been provided. The driver to pick me up. I was told 10 minutes-I was waiting outside. The driver had no idea where I was even though the address had been provided. The driver called and still didnt know how to get to where I was. It took more than 40 minutes with no explanation other than the driver was lost. Waze? Google maps? Nothing? I thought I would be gone 15 minutes 7 was going over an hour and left aggravated and frustrated and angry. Was goping to this dealer due to their flexibility in scheduling, ease of getting in and excellent service. Not sure I will come back. More

The workers at this location refuse to update my address/ and email address on file for over 5 years now. Always an excuse to prolong it. I came in for an oil change and presented a coupon while checking in and email address on file for over 5 years now. Always an excuse to prolong it. I came in for an oil change and presented a coupon while checking in for free pair of windshield blades with full price oil change, after the oil change I mentioned to the front desk if they had switched out the windshield wiper blades and they stated they “forgot” and then proceeded to state that they cannot change the blades due to them not being “factory set” which I was never told about from the beginning when I mentioned and gave the coupon. More

needed to get out by 5 and he did that. thank you! i really appreciate it! thank you! i really appreciate it! More

Explained the issue in a well detailed way that helped me understand the issue and my options. understand the issue and my options. More