Honda On Grand - Service Center

I just thought that I had more coverage when I signed and feel a little bummed on that but I really appreciate the honesty and they know their stuff I feel my car is in good hands feel a little bummed on that but I really appreciate the honesty and they know their stuff I feel my car is in good hands More

The workers at this location refuse to update my address/ and email address on file for over 5 years now. Always an excuse to prolong it. I came in for an oil change and presented a coupon while checking in and email address on file for over 5 years now. Always an excuse to prolong it. I came in for an oil change and presented a coupon while checking in for free pair of windshield blades with full price oil change, after the oil change I mentioned to the front desk if they had switched out the windshield wiper blades and they stated they “forgot” and then proceeded to state that they cannot change the blades due to them not being “factory set” which I was never told about from the beginning when I mentioned and gave the coupon. More

Everything was going great until the shuttle was supposed to pick me up. I was told 10 minutes-I was waiting outside. The driver had no idea where I was even though the address had been provided. The driver to pick me up. I was told 10 minutes-I was waiting outside. The driver had no idea where I was even though the address had been provided. The driver called and still didnt know how to get to where I was. It took more than 40 minutes with no explanation other than the driver was lost. Waze? Google maps? Nothing? I thought I would be gone 15 minutes 7 was going over an hour and left aggravated and frustrated and angry. Was goping to this dealer due to their flexibility in scheduling, ease of getting in and excellent service. Not sure I will come back. More

needed to get out by 5 and he did that. thank you! i really appreciate it! thank you! i really appreciate it! More

Explained the issue in a well detailed way that helped me understand the issue and my options. understand the issue and my options. More

James and Broland were both polite and very helpful. Each took the time to ensure that I got the necessary solution to my car's problems. Each took the time to ensure that I got the necessary solution to my car's problems. More

Wait was way to long. I waited two hrs just for an oil change. That was ridiculous I waited two hrs just for an oil change. That was ridiculous More

There was clear communication. Well equipped waiting room. Staff were pleasant and helpful. thank you Well equipped waiting room. Staff were pleasant and helpful. thank you More

Good and timely service. Was able to schedule appointment right away, and issues with the vehicle were fixed to satisfactory standards. Was able to schedule appointment right away, and issues with the vehicle were fixed to satisfactory standards. More

I have closer Honda dealerships to my house but prefer to go to Honda on Grand. They have great customer service and i feel like they only fix what is wrong and dont try to sell stuff you dont need go to Honda on Grand. They have great customer service and i feel like they only fix what is wrong and dont try to sell stuff you dont need More