Honda Van Nuys
Van Nuys, CA
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Not the usual level of service I took my car in for an "A" service appointment.I asked if they would refill my wiper fluid. The service writer said it would be checked and filled as I took my car in for an "A" service appointment.I asked if they would refill my wiper fluid. The service writer said it would be checked and filled as a part of inspection. In fact, it always has for the last 7 years since buying this car. I said I would be waiting and was assured it would be about 1.5 hours. After about 2.25 hours of waiting, I checked in with the service desk and was told the car was almost done. I was disappointed in a couple things. Usually, if the repair is going to take longer, the service desk lets me know. I understand that delays happen, but communicating is an important part of customer service. Even though I specifically asked about wire fluid, it was not done. I didn't find this out until the day after the service was completed. So, now i have to find time to address this myself. Again, not typical of past service. More
Fast, Fun and transparent Who doesn't like fast easy and transparent ? I love the team at Keyes for being unlike any other dealer. They made the buying process as easy as all Who doesn't like fast easy and transparent ? I love the team at Keyes for being unlike any other dealer. They made the buying process as easy as all my other online buying decisions. SIMPLE ! Lenin Hernandez was ready when I arrived and the entire process including the paperwork was less than one hour! Ask for Lewis Cook personally, the team he has is professional and easy to work with! Ishel in finance completed my paperwork and made it easy for me to choose the right protection plans for my brand new Civic! More
Absolutely the best Costumer service is the best, very professional, tell you at front what you are looking to spend. Easy to comunícate with you. Accurate on the time th Costumer service is the best, very professional, tell you at front what you are looking to spend. Easy to comunícate with you. Accurate on the time they promise to have your car ready. That is very important for someone who is always on the go More
Excellent service! My car was serviced promptly and my service advisor Miguel Cuenca was attentive to my questions and concerns. He is the best! Thank you Keyes Honda. I My car was serviced promptly and my service advisor Miguel Cuenca was attentive to my questions and concerns. He is the best! Thank you Keyes Honda. I will certainly come back! More
Great, expedient service We dropped off our car without an appointment for an oil change and check-up. Our service representative, Tina, was helpful and very quick in explaini We dropped off our car without an appointment for an oil change and check-up. Our service representative, Tina, was helpful and very quick in explaining repair/service options and costs. In addition to getting a quick ride back home, when the car was ready for pickup a few hours later they sent a LYFT to pick me up and bring me back to get my car. Couldn't have been easier! More
Dealership & service that I trust. I felt that they were honest and didn't push you to do anything that you didn't want. I trust them! They also provide free shuttle service back and fo I felt that they were honest and didn't push you to do anything that you didn't want. I trust them! They also provide free shuttle service back and forth. They explain the needs well so that I understand. More
I am recommending the service department I just want to recommend Allen Rostamo for anyone who wants. Great service and clear explanations. I am delighted to be able to give a great recommen I just want to recommend Allen Rostamo for anyone who wants. Great service and clear explanations. I am delighted to be able to give a great recommendation to him and the whole service department. Ones visit could not be better. More
Great Experience at Service Department I called the service department to make an appointment for recall service on my vehicle - hassle free appointment setting at my picked date and time. I called the service department to make an appointment for recall service on my vehicle - hassle free appointment setting at my picked date and time. Overall, I had a great experience setting up the appointment and at the service department. The service department was fast, and the representative Omar is very knowledgeable on Honda vehicles, parts, and service. Highly recommend Honda. More
Excellent Service! When I made my appointment I was hoping the Dealership had a good service Department. When I went into the service department, I got lucky enough to g When I made my appointment I was hoping the Dealership had a good service Department. When I went into the service department, I got lucky enough to get Jonelle Craig as my service adviser, what a delight she took care of everything and I felt no pain easy breezy. Thank you Jonelle More
Great experience!!! Great service and great work! 10/10 would recommend!!! Treated well and overall very satisfied with the work done on my vehicle. Thanks for such good Great service and great work! 10/10 would recommend!!! Treated well and overall very satisfied with the work done on my vehicle. Thanks for such good service. More