Honda Village

Hi have a huge complaint letter that I wrote to the General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here. In summary, after a price for the new car and my trade-in car were established, I realized that the sales person never gave me a receipt of the Purchase Agreement. When I received it via fax from the Honda Village Sales department, I realized that it was missing a manager signature (making the document null), and that there was a line in the document about trade-ins being subject to a 30-day re-appraisal. After I had been informed that my car would not likely come in for another 30 days, I took upon myself to visit the dealership once more to: 1) Get the Purchase Agreement signed 2) Clarify in what way I would be protected against having my trade-in car re-valued after 30 days When I was confronted by the sales person, Dan Whitehouse, that is when the customer service experience began its decline, straight into the gutter. Dan said that he would sign the Purchase Agreement, but would not amend the contract – a decision I had no problem with. I simply asked for my $2000 deposit back. From the moment I walked in the door, he treated me rudely, but now, having announced my deposit withdrawal, he didn’t even see fit to give me anymore of his time. He quickly turned his back on me and said that the refund would show up on my receipt. I had to ask him *three times* for a hand written receipt of the deposit, something that would take only seconds to furnish. I was there for another 20 minutes watching him as he busied himself with nothing, making a show of delaying my receipt. When I finally knocked on the office door, where he and the other sales managers were joking about my withdrawal from purchasing the vehicle, he rudely snapped at me and spoke to me in a tone which was not befitting of any professional business man. Then as I turned away to give him the “5 minutes he needed to write out the receipt,” I heard another sales person in the office quip to Dan, “You should write more slowly.” Then they all had a good laugh at it. I shouted into the office and gave them the finger, and Edwin came out and threatened to call the police on me." Um, ok, I'm the customer who's being toyed with and made to wait for 20 minutes while the sales people get their rocks off, and they are going to call the police on *me.* Dan came out, tossed the receipt at me saying that dealing with me was a "waste of time." I was told to leave through the side door. That's some customer service. I think they should all be fired. More

Against my own better judgement, I stopped by this dealership because I was in the area. I had asked them several times for an OTD quote for a Honda Odyssey, and Nick had replyed that he would easily dealership because I was in the area. I had asked them several times for an OTD quote for a Honda Odyssey, and Nick had replyed that he would easily be able to work with my price point... Got there, and was quickly passed off to a young person who knew that the car had four wheels -- not too knowledgeable. I explained that all I wanted to know was did they have my color and style in stock, and what was the OTD quote. They insisted that I drive a car -- I had already done so, and all I wanted was an OTD price. NOPE. The Sales Manager came over and said that I really needed to drive the car before they could talk about the cost. I explained that I was in a hurry, had already driven the car, and knew the style I wanted. All I wanted was an OTD price. He refused to give me a price, so I simply left, and headed down the road to another dealer, where I made my purchase! More

I just bought a new Honda Fit at this dealership (even after reading the scathing reviews on this site!), and all I can say is that you can't believe everything you read. Natalie Inozil was completely pro after reading the scathing reviews on this site!), and all I can say is that you can't believe everything you read. Natalie Inozil was completely professional, courteous, and respectful. They did everything they could to make the transaction speedy and easy on me, even working hard to allow me to take the car home on my birthday! Apparently, this review won't see the light of day for 36 months, but I hope someday someone reads it and decides to make up their own mind. More

We had a real bad experience at this dealer. We already knew what model we wanted since this is our fourth Honda car that we bought in the last 12 years; in addition, we already had an Internet quote from knew what model we wanted since this is our fourth Honda car that we bought in the last 12 years; in addition, we already had an Internet quote from that dealership on the price of the car. On Friday, August 10 several sales associates greeted us and eventually we dealt with a Sales Manager named Michael Cosgrove. Once we agreed on a price and made a down payment he referred us to Ms. Natalie Inozil to work out the paperwork and miscellaneous details. This was the last time that Mr. Cosgrove even tried to help us solve the subsequent problems we encountered. The car was supposed to be ready for delivery in the early afternoon of Tuesday, August 14. To our surprise the paperwork was not fully completed, our insurance company had not been notified of the purchase, the cargo net, floor mats and the rear cup holders were not installed and a complimentary $25 gift certificate for test driving the new car was not available. After a couple of hours of waiting we were told that the cargo net could not be installed because of missing parts. We agreed that on Friday, August 17 all paperwork would be ready, the cargo net will be installed and that they will have the gift certificate available to us. I am sorry to inform you that none of that was done. We arrived at the dealer in the early afternoon of Friday 17. We knew that Ms. Inozil was not going to be there, but she had told us that she would leave all the paperwork and documentation in the front desk and that we should ask for “Dan”. The paperwork and Dan were nowhere to be found. A sales associate took our purchase contract (the only document that we could use to drive that car until the paperwork was completed) to look for the paperwork and after more that an hour he was unable to find the paperwork and disappeared without returning our purchase contract to us. At that point a Business Manager, Mr. Edwin Cifuentes, decided to try to help us. After a least one more hour of waiting, (obviously our time is very valuable) Mr. Cifuentes was able to locate the paperwork necessary to get the sticker, but he informed us that the gift certificate is still not available and that the cargo net could not be installed because we were supposed to have an appointment. Both Mr. Cifuentes and Ms. Inozil had promised that the gift certificate would be mailed to us. Up to date we haven’t received it. He offered to talk to the General Sales Manager, Mr. Bob Levenson about this and to suggest to him to offer us some kind of compensation for our troubles and inconvenience. Mr.Levenson didn’t even have the courtesy to call us and offer an apology. On August 20, I had to go back to the dealer and I wasted another 2 hours while they finally installed the cargo net. On August 25, I spoke with Mr. Cifuentes twice about the missing gift certificate and the possible compensation and he informed me that as far as Honda Village is concerned, this case is closed. It looks like that once Honda Village makes a sale, they have no interest in serving a repeat customer (we bought a Honda Accord there 3 years ago) and that the concept of Customer Service is simply unknown to them. We sent a copy of this letter to the owner of the dealership and haven't received any reply as of yet. More

I bought a used Honda Civic from these guys years ago (pre-CarFax, if that's any indication) I was recently rear-ended in an accident which totalled the car. When the insurance adjuster looked at it, h (pre-CarFax, if that's any indication) I was recently rear-ended in an accident which totalled the car. When the insurance adjuster looked at it, he said "you know this car was in a major accident before, right?" I said no... apparently, the car should have been totalled and sold to me as a salvage vehicle. It was sold to me with a clean title by Honda Village with no mention that it had been in an accident. I recently called Honda Village to ask them about their business practices and the sales manager said to me, "Well, it sounds like you got several years out of the car, so why are you complaining?" May the buyer beware. More

I wish I had checked these reviews first. I live three blocks away, so I went here for convenience. I phoned Wednesday morning to ask about a Honda Fit. Nick told me the car I wanted was at the port in Bo blocks away, so I went here for convenience. I phoned Wednesday morning to ask about a Honda Fit. Nick told me the car I wanted was at the port in Boston, since they have limited space there. I have driven rental Fits and was fine not seeing/driving the car ahead of time. We made an appt for 7:30PM to handle paperwork. When I arrived, Nick was not there and no one was expecting me. I was handed off to Natalie who has apparently been selling cars for three weeks and had a script. I tried to leave and Dan, who's name tag said sales manager, blocked my way. I told him I was angry because Nick had made an appt and failed to show. I had come in to buy a car, and could not get straight answers to any questions. Simply getting them to tell me the interest rate if I financed was a major deal. Despite these alarm bells, I like the Fit and wanted the car for my vacation the following week. I mentioned to everyone that Nick told me the car was in Boston. I said I had a rental car booked and would need to cancel it in advance and asked for confirmation that my car would be available by the middle of the week. The business manager who had me sign loan papers after another hour of trying to sell me extended coverage told me to cancel the rental car. I gave them all the insurance info the following morning. The next Monday Natalie phoned to ask about insurance. Since all my paperwork showed the insurance info, I was surprised by the call and suggested she check with her bosses. When I asked if when I would be able to get the car, she said the end of the week. I asked, why, if the car was in Boston, that it would take so long. She said she would call me back. She never called back, but Dan did. He berated me for wanting the car midweek, saying if I didn't have an issue with it not being there last Wednesday, I should not have an issue now. I repeated that I had been told by two people that the car would be available and had a trip planned and needed to rebook the rental car. he said he would call back. In 4 hours he didn't call back, so I called again and got Mike, who told me that car was in transit to Boston, and could not guarantee any delivery date. At this stage I'd had enough and asked to cancel the whole deal and get my deposit back. he said he had no authority. I went in on my way home from work and spoke to Bob, who had a name tage saying general sales manager. He also has no authority and told me the only person who does is unavailable for two days. Part of the value of the car is service and I don't want to ever do business with this company. Yet they seem intent on forcing me to accept the car from them whenever it finally arrives. Listen to those alarm bells. More

My first encounter with this dealership was very unpleasant. I went in looking to test a 2003/4 Accord 4 cylinder sedan with a manual transmission. Bob was the salesman that was "assigned" to unpleasant. I went in looking to test a 2003/4 Accord 4 cylinder sedan with a manual transmission. Bob was the salesman that was "assigned" to me, and I told him exactly what I was looking to buy. We went out to the lot and looked at a few cars, he tried to show me a used 2001 Accord V6 coupe with an automatic transmission. I told him that it was nowhere near close to what I was looking for, yet he insisted that I test drive the car. When waiting for him to take me out for the test drive, he had to ask another salesman for his dealer plate because he lost his, and while waiting in the car the idle kept jumping from 600 rpm to 1500 rpm. When Bob got back I pointed it out to him and said "look at the idle". He responded, "what, I don't see anything wrong". I quickly took the car around the block and told him that I was not interested. Then they started with the sales pitch trying to sell me a car that I never wanted to begin with. They were very agressive, trying to sell me the car right away. They tried to pressure me into an agreement, and at some points they were very insulting. All for a car that I didn't want. The only reason why I came back to the dealership is because I found online that they had the exact car that I wanted to get. I said I would not buy a car from Bob and had a different salesman (forgot his name) that was very nice and helpful. I purchased the car, and found out later on that he was no longer a salesman there. I went back for the first of their 3 free oil changes that you get when buying a car from them. This oil change was not free. I had a $10 roll of quarters in my center console that was stolen by their valet and was unsatisfied when I found my radio on a different station (I was listening to a CD when I pulled in) and they didn't even move my seat back to the original condition. This was the first of a handful of bad experiences with their service department. I would suggest that anyone stay away from this dealership if they're serious about buying a car. I am going back there to look at a Fit for my girlfriend for laughs to see what kind of garbage they pull this time. More

Stay away from Honda Village. I have bought two cars Stay away from Honda Village. I have bought two cars from them in the past, both from a very decent and polite salesperson who is no longer there - Stay away from Honda Village. I have bought two cars from them in the past, both from a very decent and polite salesperson who is no longer there - I guess he didn't fit their profile. However, after returning on two subsequent occasions trying to buy two different cars, I can see why customer loyalty no longer exists. Talk about heavy handed, high pressure sales techniques! Just reflecting on my most recent experience (in May '07), here are some things you should know to expect in case you insist on going over to the darker side of Honda, or if you're just a glutton for punishment: 1. Even though I was familiar the car, they INSISTED that I drive it before they would discuss the numbers with me 2. The salesperson insisted on getting me to make a final commitment and holding on to my credit card (!!!) before he would go present the numbers we had discussed, to his sales manager. He became quite irate and testy with me when I refused to do so 3. It was next to impossible to get them to give me back the keys to my own car which they were looking at for trade-in-value, even an hour after they had finished looking at it! I eventually pulled out my cell-phone and threatened to call the police if they did not return my keys to me immediately. 4. On my previous failed attempt to give them repeat business (in Nov '05), they told me that I was being entirely unrealistic with what I was asking of them. Later that same day I got exactly what I needed from Herb Chambers Honda and drove out of there with a new car. More

I will never do business here again. When it came to finialize the paper work they changed the deal on me. I was also told the paper work would take 45 minutes but it took at least 4 hours. The sales finialize the paper work they changed the deal on me. I was also told the paper work would take 45 minutes but it took at least 4 hours. The sales manager was not honest. Overall a very poor experience. I will never recommened this dealership. More

Made me an offer and wouldn't honor it!!!!!!! My Made me an offer and wouldn't honor it!!!!!!! My friend went and bought a Ridgeline from this dealer and so did his sister some time later. They Made me an offer and wouldn't honor it!!!!!!! My friend went and bought a Ridgeline from this dealer and so did his sister some time later. They both were happy with what they got, so i went to see them myself. I was happy with dealing with Terrance the sale manager, but when it came to negotiating with Mike(manager) things went bad. There first offer was a lease that was so high i wanted to walk out. then i gave them my offer, which they did not accept. they called me a couple days later and I uped my offer a little bit and they said we were 1500 away. So went back in a week later and after a bit of talking I agreed to there 1500 more, but then they said no, they can't honor there offer. So they made me an offer and i decided to take it and then they said no, I will never deal with them again!!!!!!! More