Honda West

Disgusted doesn't even begin to cover it.... The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to ab The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to about my warranty coverage, went over an hour out of my way, only to have them not do what was promised. I would never buy another vehicle here, and will take my business elsewhere. I will tell everyone I can about this - what a miserable experience. More

I would be fearful if my mother or daughter went there alone Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car a Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car and careless management that sets low standards and encourages deceptive sales practices. I called in about a car in the late afternoon to find out when they closed. No one even answered their phone, but I did get a call back and found out they didn't close until 9PM. Later I drove down to the dealership when I arrived I was not greeted by anyone, I had to wonder around passing lots of people in blue Honda West shirts. No one asked me if they could help. Finally, I had to interrupt two men, what I assume to be salesmen to ask where reception was and if I could get someone to show me the car I wanted to see. They barely moved or said anything they just pointed to a front desk that we had passed when we walked in. We didn't see anyone there, but upon closer inspection of the front desk which is quite high there was a woman there and she was hidden from view for the most part. When we got to the counter she was busy browsing the internet looking at a shopping site. We got her to call the Internet Sales Manager who told us to contact her when we got down to the lot, surprise she didn't answer the phone, then she had to call another sales person who also didn't answer. This is like 10 minutes in at this point and there are salesmen sitting on the butts all over this place doing nothing. Have you ever been to a car dealership where the salesmen are all sitting and not coming over to talk to a new customer. You could literally feel the low energy of the sales floor and that no one wanted to be there, let alone deal with a new customer. So then the secretary gets a hold of the internet sales manager and says she is coming... We wait and wait and wait some more. I tell my girlfriend I just want to go out to the lot and find the car myself, we had waited long enough at this place. So that's what we do. We walked quite a way to the very end of the lot to look at this Ford Explorer that was advertised as having a CLEAN CAR FAX & no mention of damage or anything in their advertisement. Just as we get to the car, in the distance we see two figures walking towards us which took our gaze away from the car for the moment. They eventually arrive and the first question I have for them is, "so this car has a clean car fax?" and they are like well let’s check the paperwork. We did and it did. Then I start to inspect the vehicle. The front drivers side between the front door and the wheel well showed some damage and this damage wasn't in the photos or in the advertisement. Then I looked closer, the wheel well cover is totally cracked but carefully put back together to hide the fact. So the damage crushed into the wheel well which is making me think suspension damage, frame damage, but I mean more than anything this car has gone through their dealership maintenance department and they have clearly tried to clean this fact up and they had not reported the accident damage or made a note of it anywhere, in their ad or on car fax. The first comments out of the salesmen’s mouth were we are a Sonic Automotive Dealership and they don't change their listed price – his first reaction to the damage. He knew the truth that an accident was not accounted for in the high price they were asking for. He was already trying to slip out of the situation. I explained that I was disappointed that I had been told to come down and check out a car with a clean car fax and no mention of serious damage. He just walked off didn't say a word. The internet sales manager told me she had to get home to her children and it wasn't her job to show or sell cars... In my head I am like this is the least professional chop shop of a dealership I have ever been too... I went into the dealership offices to talk to a manager who had to have a private meeting with the two I had been dealing with to get their story straight... The first words out of my mouth were interrupted by the salesmen who walked off and from then on I was angry, I mean he did this in front of his manager, interrupted a customer and walked off, who did not care one bit, and at that point I was done with the place I said some choice words and stormed out. The manager was just as bad as his staff. Talk about the wrong way to deal with a customer. Sonic Automotive who owns Honda West in Las Vegas needs to get a new team because that place is a joke and I own a business. I would be fearful if my mother or daughter had to go to that place alone. More

I was looking for a used Honda Accord. I had first gone to Findlay Honda where they were only interested in having me sign a lease for a new Accord, and failed to show me a single used accord despite being to Findlay Honda where they were only interested in having me sign a lease for a new Accord, and failed to show me a single used accord despite being there for hours and dealing with 3 salespeople. The following day I went to Honda West and dealt with salesman Joshua Cheng. He showed me several used 2012 Accords they had with low miles. After previously researching prices on the web, I knew that I would be getting a very good deal on the one I chose. I decided I would pay cash for my vehicle but realized after the contract was written up that I had left my checkbook at home. I told Joshua I would have to bring my check and pick up the vehicle the following day. He offered to stop by my house later that evening to pick up the check so I could drive my new car home. This saved me 46 miles of driving (r/t) and the time it would have taken. I appreciated that Joshua went the extra mile for me and would recommend him to anyone looking for a good deal on a Honda without the pressure exhibited by many salespeople. More

I am from out of state about 140 miles and when i called down there to ask about a used car on there lot and what i could get for trade they said we could work something out. i told them i could not just dr down there to ask about a used car on there lot and what i could get for trade they said we could work something out. i told them i could not just drive down on a chance so i gave them the info on my truck i had for trade when they go back to me they saild between 10k and 12k was the value, i sent pictures and all down well after multiple phone calls back and forth with gary dvorsky i asked them to run some numbers when he calle back it seemed to fall into place i then said i needed a commitment out of them to give me 12k for my truck he said he would call back. well 10 min later he called and said that the truck was nice enough and low enough miles that they would give me 12k and no less for it that kevin bushy thought it was worth that. well that evening my wife and i jumped in the truck drove down and got there to test drive the car all seemed well as we got done with the drive and went inside to work the numbers. kevin bushy was the one helping us so we thought we had this in the bag when he sent his little minion out to tell us the number they showed only $10,625 for trade on my truck and the sticker of the car. i tryed to find out what the deal was but no one could give me an answer they pulled an old bait a switch on me. they thought me driving 2 hours one way would make me not turn the deal down they were wrong! afte giving kevin bushy a piece of my mind, i called the next day and asked for the recording of our conversation friday afternoon with the deals worked and they said those are not allowed and i personlly told gary dvorsky where to stick it. i will never go there or recommend them to any one or sonic automotive based dealer either its a messed up system to screw people over and streal there money. More

Bought my 2008 CR-V from Findlay Honda in Henderson (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my w (THANK GOD) I recently moved to the west side so I started to take my vehicle here for service, oil changes etc. A few weeks after the third one my wife and I noticed the tray under the passenger seat was missing so I decided to stop by there and see the service director about it. In so many words he told me there was nothing they could do about it and that his crew were on security cameras and that they could not get away with that. My wife and I are the only ones who are ever in the car, besides them when they change the oil and wash it. My wife also had some important papers stored in that very drawer that is now missing. I told them that I would do my own oil changes from now on, and did. When I went to do the oil change myself I happened to notice that my emblem (i-VTEC) on the top of the motor was now missing also...I'm sure it was there as I have pictures of it a few months earlier. DO NOT TAKE YOUR CAR HERE FOR ANY SERVICE!!! ...and if you do take video of evrything first...don't be a victim of a malicious, careless dealership... "I WAS." More

On March 28, 2011 I went to this dealership to purchase a new Honda. I immediately met with Cyrus. He kept trying to get me to purchase a used Honda, I kept saying, 'no, why would I spend the same amount f new Honda. I immediately met with Cyrus. He kept trying to get me to purchase a used Honda, I kept saying, 'no, why would I spend the same amount for less warranty and more miles. I want NEW!" I finally got him to give me the figure of $304 a month with 0.9% financing with $500 down, based on if my credit check would be good. I left and said I would return, as I didn't have time to wait. On March 29, 2011, I returned and filled out a credit application. After waiting over an hour, it was approved and Cyrus said that I would be paying $364.00 a month with 0.9% financing. I asked the reason for paying $3,600 more? He said, 'fees'. I said I wanted to see the 'fees'. He came back with the vehicle was now $3,600 more! I asked why. He said, he didn't know, the finance man would know. He came back and said, 'extended warranty'. No one even asked me if I wanted this service. I went to the manager with Cyrus and said I had to leave, as I was there 90 minutes and had another appointment. I said, can I get the original deal with 500 down and payments of $304. The manager said 'yes'. I then said I would be back the next day to purchase the car and sign papers. A friend of mine recommended I use American Express car buying help. I spoke with Anthony and told him my issues. He contacted Greg Smith at Desert Honda on East Sahara. I told him that I already gave Honda West my word, which I don't back out on, but if I had ONE problem, I would be at Desert Honda IMMEDIATELY. On March 30, 2011, I returned to Honda West and spoke with Cyrus and said, "Okay, I'm ready to sign papers". He said, 'we have a problem, we don't have THAT car, it was sold yesterday, but I have another car for you with a little more money." I said, 'good bye, I'm going to the east side, where they do have the car.' He said, 'wait, I will get you the nicer car for the same money.' I waited (while waiting, I contacted Greg Smith and he said, come on over) about 20 minutes. I walked back into the dealership and said, "I'm done waiting, I'm tired of waiting and I'm going to Desert East, Greg Smith, who has the car and won't rip me off!" I left with no apologizes from them whatsoever. I found out later that they didn't even have the car the second day I was there. I went to Desert East, worked with Greg Smith, who was fast, accurate, no scams, no xx, just fair! I rate Greg a 5 star service! I also was overcharged $500 by the west side too. After purchasing my car, I called Cyrus to let him know that I loved the car and was not happy with his lies, overcharging, etc. He said it was no big deal, it was only a $100 commission for him, NO BIG DEAL! I will NEVER recommend Honda West to anyone! More