I arrived right at 9:45 AM on 11/2/2018 for my scheduled appointment. I was met by the service representative, Pedro, who handled my service request. I had initially gone in for just an oil change and tire rotation and Pedro informed me that the car was due for its 30,000 mile service. As I was planning on driving to San Diego that afternoon, I asked him how long it would take to complete the service and he told me, two hours. True to his word, the service was completed within two hours while I waited. As always, the accommodations were very nice and I had a couple of lattes while I waited. They also cleaned up my car very nicely, which was greatly appreciated. Have had my Pilot serviced here since I purchased it in September of 2016 and will continue to do so due to the exemplary service that I receive during each visit. Great people and great service results in customer loyalty!!!