Honda West

Had a bad experience, good employees worked hard to fix it We put down a $4,500 down payment on a used car, and were instructed to bring our trade-in back in 2 days, when the salesman (Shubau Wong) would be wo We put down a $4,500 down payment on a used car, and were instructed to bring our trade-in back in 2 days, when the salesman (Shubau Wong) would be working next, so we could finalize the deal and Mr. Wong could earn his commission. In the interim, the finance manager (Armen) added a $2,000 warranty to the price without asking us, so I called and sorted that, feeling extremely frustrated already. On our way in to the dealership on the day we were supposed to close, Shubau Wong called and informed us that they had SOLD OUR CAR to another customer, and that we only had a casual contract. I was shocked, but he didn't seem bothered at all, saying we should come test drive other cars (would you?). Updated: The dealership made amends and had an equivalent car shipped in for us for the same price. The Sales manager (Chris Baum) and our salesman (Shubau Wang) were very apologetic and did the best they could to remedy the situation. Everyone makes mistakes, and it means a lot when people admit and correct them. More

Great customer service First time at Honda West Service department and I did not know what to expect, I was welcome and told my car will be ready in an hour, I received call First time at Honda West Service department and I did not know what to expect, I was welcome and told my car will be ready in an hour, I received call in 45 minutes, it was great experience. More

Satisfied customer Appreciate knowledge, efficiency and care exhibited by service representative Karla Gunther when I take my 2006 Ridgeline in for service and maintenan Appreciate knowledge, efficiency and care exhibited by service representative Karla Gunther when I take my 2006 Ridgeline in for service and maintenance. She is an asset to your organization, Ridgeline is my third Honda, all purchased and maintained by Honda West and predecessor Falconi Honda. Do not like the styling of new Ridgeline. More

Checkup was great... My experience was great All of my concerns were addressed... My car is now functioning better than ever...! The service man was so helpful and polite... thank you...E. Gardn All of my concerns were addressed... My car is now functioning better than ever...! The service man was so helpful and polite... thank you...E. Gardner More

Service attendants break your ask you pay fix! Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out th Service attendants personal reason break your car down, and call you pay to fix bill, by Gm manager. No customer service, not friendly and push out the reason. They won't respond your car insider services department without pay. Be careful be sure your check the car before go in the service is good conditions. If not your will got extra speed at there. More

Disgusted doesn't even begin to cover it.... The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to ab The service advisors are worthless - they lie to the customers. The service manager has no interest in providing good service either. I was lied to about my warranty coverage, went over an hour out of my way, only to have them not do what was promised. I would never buy another vehicle here, and will take my business elsewhere. I will tell everyone I can about this - what a miserable experience. More

I would be fearful if my mother or daughter went there alone Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car a Honda West is one of the dealerships that fits the stereotype we all worry about. Slimy sales people who don't care about you just selling you a car and careless management that sets low standards and encourages deceptive sales practices. I called in about a car in the late afternoon to find out when they closed. No one even answered their phone, but I did get a call back and found out they didn't close until 9PM. Later I drove down to the dealership when I arrived I was not greeted by anyone, I had to wonder around passing lots of people in blue Honda West shirts. No one asked me if they could help. Finally, I had to interrupt two men, what I assume to be salesmen to ask where reception was and if I could get someone to show me the car I wanted to see. They barely moved or said anything they just pointed to a front desk that we had passed when we walked in. We didn't see anyone there, but upon closer inspection of the front desk which is quite high there was a woman there and she was hidden from view for the most part. When we got to the counter she was busy browsing the internet looking at a shopping site. We got her to call the Internet Sales Manager who told us to contact her when we got down to the lot, surprise she didn't answer the phone, then she had to call another sales person who also didn't answer. This is like 10 minutes in at this point and there are salesmen sitting on the butts all over this place doing nothing. Have you ever been to a car dealership where the salesmen are all sitting and not coming over to talk to a new customer. You could literally feel the low energy of the sales floor and that no one wanted to be there, let alone deal with a new customer. So then the secretary gets a hold of the internet sales manager and says she is coming... We wait and wait and wait some more. I tell my girlfriend I just want to go out to the lot and find the car myself, we had waited long enough at this place. So that's what we do. We walked quite a way to the very end of the lot to look at this Ford Explorer that was advertised as having a CLEAN CAR FAX & no mention of damage or anything in their advertisement. Just as we get to the car, in the distance we see two figures walking towards us which took our gaze away from the car for the moment. They eventually arrive and the first question I have for them is, "so this car has a clean car fax?" and they are like well let’s check the paperwork. We did and it did. Then I start to inspect the vehicle. The front drivers side between the front door and the wheel well showed some damage and this damage wasn't in the photos or in the advertisement. Then I looked closer, the wheel well cover is totally cracked but carefully put back together to hide the fact. So the damage crushed into the wheel well which is making me think suspension damage, frame damage, but I mean more than anything this car has gone through their dealership maintenance department and they have clearly tried to clean this fact up and they had not reported the accident damage or made a note of it anywhere, in their ad or on car fax. The first comments out of the salesmen’s mouth were we are a Sonic Automotive Dealership and they don't change their listed price – his first reaction to the damage. He knew the truth that an accident was not accounted for in the high price they were asking for. He was already trying to slip out of the situation. I explained that I was disappointed that I had been told to come down and check out a car with a clean car fax and no mention of serious damage. He just walked off didn't say a word. The internet sales manager told me she had to get home to her children and it wasn't her job to show or sell cars... In my head I am like this is the least professional chop shop of a dealership I have ever been too... I went into the dealership offices to talk to a manager who had to have a private meeting with the two I had been dealing with to get their story straight... The first words out of my mouth were interrupted by the salesmen who walked off and from then on I was angry, I mean he did this in front of his manager, interrupted a customer and walked off, who did not care one bit, and at that point I was done with the place I said some choice words and stormed out. The manager was just as bad as his staff. Talk about the wrong way to deal with a customer. Sonic Automotive who owns Honda West in Las Vegas needs to get a new team because that place is a joke and I own a business. I would be fearful if my mother or daughter had to go to that place alone. More