Honda Westborough

Tony knows Honda service and I greatly appreciated his listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. listening skills and his committment to my satisfaction. The hours at this dealership are excellent. Laura M. More

Tony went out of his way to make sure I was a satisfied customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. customer. Thanks to Tony, my car drives perfect!! You will see me there for my next service appointment! -Roop. More

Tony took care of me as soon as I arrived at the dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly st dealership. He not only fixed the 2 nails that i had in my tires he also took care of a recall that I was not aware of. Fast service and friendly staff. Highly Recommended More

I initially made contact with Herb Chambers Honda of Westborough via their website and was contacted by one of their third-party "customer care/service" representatives (Kenneth, specifically). I made Westborough via their website and was contacted by one of their third-party "customer care/service" representatives (Kenneth, specifically). I made an appointment to go into the dealership and speak with a sales rep regarding a single, specific car in their inventory (black/black CR-V). I knew this was the car I wanted, and, provided we could agree on numbers and put attractive financing in place, I was a guaranteed sale. Upon arriving at the dealership, I was immediately ushered to Sam Hendricks (sales & leasing agent). However, NONE of the information I had already provided to Kenneth (cust. svc.) was forwarded to Sam. None of it. Add to this that despite being an existing customer for both a sale (I had bought my previous CR-V from this dealership) and multiple service visits, and a couple of parts purchases, I was not "in their system" and Sam had access to/knowledge of none of my data; meaning that we had to start from scratch. After going through all of my personal information and what I was looking for in a vehicle (despite my initial inquiry about a specific item in their inventory), Sam went to look for the black CR-V so I could test drive it. I have already been at the dealership for over an hour at this point. Once the car was located, we headed out on the test drive. During which Sam received a phone call from the dealership, forcing my time to be cut short because another customer of his had decided they wanted to pick up their car a day earlier than planned and they had just shown up at the dealership. This was unspeakably rude as far as I'm concerned and the other customer should have been asked to wait until he returned from the test drive. Upon returning to the dealership, I then had to wait while Sam attended to his other customer. Two hours have now passed. When he finally returned, we began to discuss price. This is, quite possibly, the only part of the process that went well (though in hindsight, it should have been an indicator that things were about to go horribly wrong). After very little negotiating/haggling, they took a bit additional off the advertised price, we agreed and began to talk monthly payment amounts, financing, and trade-in value. (cue ominous music) My trade value was right in the ballpark I expected. Good news, right? What I did not expect was to be hit with almost $1500 in deductions from my trade value to "recondition", "repair", and detail my car to bring it back to "sellable" condition. I should have walked out at this point. Despite arguing that this amount is reflected in the reduced trade value ("very good" condition instead of "excellent" condition), they were insistent and I caved when I should have walked out. Three hours. I then had to fill out the credit application and wait while it was processed. They began to work numbers and returned with worksheets containing car payments/terms/etc. Their findings were LAUGHABLE. There was not a single payment under $580/month unless I put down an additional $3,000-$5,000 in cash - ON TOP OF MY TRADE. I questioned their formulas. Then their math. Asked how they came to these amounts. Explained that I had tested online calculator after online calculator (through the mfg. website, financing company websites, dealership websites, and bank websites) and not one of them had returned payments that high. I explained that I hadn't received any results over $440.00 month based on my numbers (purchase price, trade value minus payoff, and the terms that reflect my current credit rating). They insisted that their numbers were correct and I must have been using the "wrong" information when I ran the calculators and that they're not an "exact science". I disagreed. And again, I should have walked out at this point. BUT, I persevered. Shame on me. Since the payment amounts they were offering were well outside of my acceptable range, they offered leasing as an option. Now, I'm an admitted neophyte when it comes to leasing and it's never even been on my radar as I'm the type of person that drives way too many miles to make it a viable option. However, based on my current/recent mileage, they assured me that a 15,000 miles per year lease would be a perfect fit for my current driving needs. After some negotiations with Honda Financial, the addition of the cash that would have been my next car payment, and by using the leasing models, they were able to offer me a "competitive" payment that was a bit lower than my existing payments and after some discussion I agreed upon the terms offered. Until they learned that I would be transferring a "low" number plate. This then became a huge problem and much discussion resulted. Oh, we're now at just over 4 hours at the dealership. Ultimately this issue was "resolved" with another employee's knowledge of and experience with (low number) plate transfers and leases. I reluctantly agreed to the requirement of signing over ownership of my existing plates to Honda Financial for the duration of the lease. Four and a half hours. Seemingly millions of forms, more waiting, and finally they tell me that I cannot take the car home today. More discussions. Five. Plus. Hours. At this point I'm cooked and we finally leave the dealership with the understanding that the car would be ready for pickup the following day. I went home and started crunching numbers myself after looking up and reading about exactly how leases work. And I was incredibly enlightened as a result. And beyond uncomfortable with the process. I also poked around to see what others' recent experiences with Herb Chambers Honda of Westborough had been like (check their FB page, FYI). Yet more enlightenment. And increasing unease with the whole transaction. After an evening of family discussions and a few morning conversations with select co-workers, I ultimately decided to back away from the transaction and went in the next afternoon to cancel. I was reassured that my cash deposit would be refunded the next day and that everything was "all set". On the third day (after an additional trip to Westborough and multiple phone calls), the cash was finally returned to my account, thereby ending what was, quite frankly, the WORST experience of my car buying life. I went to another local Honda dealership a couple of days later and I'm now the proud OWNER (not LESSEE) of a brand-new, black-on-black, 2013 CR-V. With the payments that I originally claimed were correct and rates that don't make me want to throw up. All in all, after two trips to the second dealer (one to test drive and start the sales process, the second to sign final paperwork and take delivery) I spent less than two hours at this dealership. TOTAL. I cannot, in good faith or clear conscience, ever recommend Herb Chambers Honda to anyone. More

Experience was great. Everyone was very nice and helpful. Can't find service like this everywhere. I will definitely come back in the future. Ricardo did a great job. Can't find service like this everywhere. I will definitely come back in the future. Ricardo did a great job. More

Overall, my experience at Honda was excellent. Upon arrival I was greeted by a very courteous and efficient receptionist and introduced immediately to David Yang. He was polite, professional, and genu arrival I was greeted by a very courteous and efficient receptionist and introduced immediately to David Yang. He was polite, professional, and genuine. I appreciated the fact that he shared a little bit about who he was and also wanted to know a bit about me and what my needs were in regard to a new vehicle. David shared with me the benefits of both leasing and buying a vehicle and assisted me in the decision process of figuring out which would best suit my needs at this time. His information was clear and concise, thorough and complete. During our test drive, David continued to provide information and direction relating to the functions of the vehicle. Once deciding upon a vehicle, David assisted in negotiating a trade-in on my current vehicle and an acceptable leasing contract on a new vehicle. David and Honda assumed the responsibility of managing all the paperwork relating to the registration , license plate, inspection, etcetera. The day I picked up my vehicle, David Yang spent nearly 2 hours reviewing features of the car and helping me set up the Blue Tooth. I received 2 follow up phone calls , one the day of and one the day after I picked up my car. Generally speaking, I felt assistance rather than pressure, something I always dread when going to a car dealership. I have to state that this is by far the best experience I have ever had purchasing a vehicle. I will and have already recommended David Yang and Herb Chambers Honda of Westborough to several co-workers. And of course, I plan to return in 3 years! More

My review on purchasing this car was posted up under Anthony Kent's personal reviews. I live in NYC and made a promise to service my car (as much as possible) at Herb Chambers Honda of Westborough. I br Anthony Kent's personal reviews. I live in NYC and made a promise to service my car (as much as possible) at Herb Chambers Honda of Westborough. I brought my Odyssey in for the 10,000 mile service and was seen promptly by Tony. Tony was extremely professional, polite, friendly and above all else genuine. He performed all services with no hidden fees, tricks, or agenda, like trying to sell you some part you don't need. I noticed a review that complained and gave this dealership a bad rating. however He stated nothing in regards to the service he received, only the price. Why would you authorize the work and service and pay for it, then complain about the price? all pricing is disclosed before you pay for it obviously. It makes no sense. Regardless, Tony told me all the costs associated with the service and how long it would take. I will gladly bring my van back again without a doubt. Fantastic service department and great service advisers that help you along the process! More

I brought my Accord in for service last week and there ended up being several things wrong with it. I bought this car used and am the 3rd owner so was expecting some issues and Jimmy was very friendly, h ended up being several things wrong with it. I bought this car used and am the 3rd owner so was expecting some issues and Jimmy was very friendly, honest, and very helpful with explaining what really needed to be done first. I'm a college student and being able to prioritize things really helped. He took the time to answer any questions I had and his expertise really helped to explain what was actually wrong with the car was also greatly appreciated! Driving away I noticed that the problem was actually fixed in my car right away. This was my first experience with Herb Chambers Honda, and Jimmy made the experience a pleasurable one. More

When I purchased my first car from Herb Chambers (2011 Pilot) my sales person Ricardo Oliviera was outstanding. He found the exact car I was looking for at a good price. So, when I needed a second car I Pilot) my sales person Ricardo Oliviera was outstanding. He found the exact car I was looking for at a good price. So, when I needed a second car I did not hesitate to call Ricardo. Again, he found a great car for me in the price range I was looking for. When I had some concerns about the brakes, he introduced me to a mechanic and had him check over the brakes for me. They even smoothed out the rotors for me so the brakes felt smooth when stopping. Also, I noticed a funny smell to the car and Ricardo took care of it. He got the car detailed inside and got the smell out. Ricardo is an excellent sales person who will go the extra mile for you. Thanks Ricardo. Steve M More