Honda Westborough - Service Center

Everyone that approached me were very kind and professional. Wait time was 1 1/2 hours which I thought was long but I will definitely be returning to Westborough Honda. Thank you for great service professional. Wait time was 1 1/2 hours which I thought was long but I will definitely be returning to Westborough Honda. Thank you for great service. More

We didn't have to wait for hours. This last experience was the best in the 4 years we have been coming in for service. Jody greeted us and was very efficient. He estimated a little ov This last experience was the best in the 4 years we have been coming in for service. Jody greeted us and was very efficient. He estimated a little over an hour and he was "spot on". When the car was ready he explained all that had been done and the results. We will ask for him again. More

bad fuel injectors My check engine light came on first thing Monday morning indicating there was an emissions problem and I was on my to get a sticker. Herb Chambers t My check engine light came on first thing Monday morning indicating there was an emissions problem and I was on my to get a sticker. Herb Chambers took me right away and replaced all the injectors and I was on my way in a few hours with no charge as it was under warranty. I could not be happier More

Recent service appt. It was my first time meeting Jody. He was very efficient and thorough with organizing my car repair. Unexpectedly, we learned of a repair that requi It was my first time meeting Jody. He was very efficient and thorough with organizing my car repair. Unexpectedly, we learned of a repair that required attention. Jody was very helpful explaining the issue and facilitated getting it repaired while I was there the same day. I drive a good distance to this dealership as I find the service to be excellent. I appreciated that all was able to get done right then. The one negative comment I have is the dealership prices for service. After I told a friend who knows about cars what I paid for what was done, I learned I could have paid much less elsewhere. I will consider that next time. More

Repair of front end undercarriage flash guards As soon as we arrived at the Honda repair/dealership, our car was taken IMMEDIATELY to be checked and then repaired. Excellent work and excellent ser As soon as we arrived at the Honda repair/dealership, our car was taken IMMEDIATELY to be checked and then repaired. Excellent work and excellent service. Thank you!! More

Service department is Excellent!! A+++ Service adviser Patrick Army is amazing. He worked quickly to diagnose our 10 year old Honda with rusting exhaust, kept us in the loop on status, and Service adviser Patrick Army is amazing. He worked quickly to diagnose our 10 year old Honda with rusting exhaust, kept us in the loop on status, and clearly explained what was needed to fix the problem. Price quoted was extremely fair, accurate and all work was completed ahead of schedule- Super FAST!!! I highly recommend Patrick and the Herb Chambers Westboro service center, they keep both of our aging Honda vehicles (10 and 15 years) working great!! More

Service As always the service is very professional and knowledgeable. I have 3 Honda vehicles that I depend on Honda's service team to keep in tip top shape. As always the service is very professional and knowledgeable. I have 3 Honda vehicles that I depend on Honda's service team to keep in tip top shape. More

Very professional and considerate The service I received from my Service Advisor, Justin Sbrogna, was great from start to finish! He was professional and thoughtful, and he worked with The service I received from my Service Advisor, Justin Sbrogna, was great from start to finish! He was professional and thoughtful, and he worked with me carefully answering any questions I had. Justin called me with updates exactly when he said he would, and he called me right on time to say the car was ready to go. Justin did a terrific job. He gave me accurate quotes for the work that needed to be done and even took care of a warranty item that I did not know needed attention (a rear brake caliper) and was sure that I was not charged a cent for it. I felt like Justin cared about me and wanted to have the work that needed to be done to be taken care off efficiently and within the quoted price. Also, the people I encountered from the moment I arrived until I left in my repaired vehicle were all great. Very professional and nice! It all started with Justin and today my CRV is happy again- and so am I! More

Had a great experience with your team, particularly Patrick. He was very thorough, honest and upfront with everything. He made some recommendations and also kept his original quote with me a few months Patrick. He was very thorough, honest and upfront with everything. He made some recommendations and also kept his original quote with me a few months back even though there was a slight increase. Clearly putting the the customer first. Thanks Patrick! More

State inspection and Oil Change Ended up with additional tasks and higher costs e.g. Installed new Battery, Installed new Air filter. These items are quite expensive compared to oth Ended up with additional tasks and higher costs e.g. Installed new Battery, Installed new Air filter. These items are quite expensive compared to other places, but I wanted to stay with Honda genuine parts and quality! More