Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,556 Reviews of Honda Westborough - Service Center
Sort by
March 18, 2019
friendly and efficient service Quick, efficient service. Staff was pleasant to deal with. Costs were clearly explained. Will continue to have work done at the dealership in the futu Quick, efficient service. Staff was pleasant to deal with. Costs were clearly explained. Will continue to have work done at the dealership in the future. More
by unsavory51
Employees Worked With
Justin Sbrogna
March 15, 2019
Recall on passenger airbag The service on the recall on the passenger airbag was estimated to take 45 minutes, and that's exactly how long it took. Thank you for your courtesy The service on the recall on the passenger airbag was estimated to take 45 minutes, and that's exactly how long it took. Thank you for your courtesy and promptness. More
by MimiZ
Employees Worked With
Randy Robinson
March 11, 2019
2011 Honda Pilot I have been coming to this service center since 2006 and I wouldn't take my Honda anywhere else. They let you know if anything comes up unexpectedly b I have been coming to this service center since 2006 and I wouldn't take my Honda anywhere else. They let you know if anything comes up unexpectedly before any work is done, I trust they aren't trying to get you to do more than you would like, and the work done is top notch. Car always runs better when I leave. Jerry continued the great work I normally receive with Randy. More
by GregA
Employees Worked With
Jerry Flynn
March 10, 2019
Buyer Beware! The traction light was on and I had to bring my vehicle back three times for them to finally diagnosis that the "vtm-4 control unit located in rear ca The traction light was on and I had to bring my vehicle back three times for them to finally diagnosis that the "vtm-4 control unit located in rear cargo area left side" needed replacing. Estimate= $863.64. I brought it to a local mechanic shop and he researched the traction light being stuck on. He calibrated the sensor for a total of $75.00. Problem solved! Herb Chambers Honda Westborough had serviced my vehicle and changed other sensors. After changing those sensors, I have since learned, it is necessary to recalibrate the traction sensor; not replace it. Was this an attempt to take advantage of this consumer or just a simple mistake by the Herb Chambers Westborough Service Department mechanic on the job? I guess I will never know. I do know this: Herb Chambers Westborough Service Department will not get another shot at fixing my vehicle again. More
by Kelly McC
Employees Worked With
Jody Smith
March 07, 2019
Comfortable and efficient Everyone was polite, the gentleman assisting me was very knowledgeable and accommodating. I was in and out in a relatively short period of time and ma Everyone was polite, the gentleman assisting me was very knowledgeable and accommodating. I was in and out in a relatively short period of time and managed to grab food in between. Would definitely go back. More
by Bakanhoj1123
March 03, 2019
I do not know what this is Jody Smith was outstanding, He made my first visit to the Westborough Service Center a good one. He was very helpful and went out of his way to mak Jody Smith was outstanding, He made my first visit to the Westborough Service Center a good one. He was very helpful and went out of his way to make sure I was comfortable and informed. I think that you are lucky to have such a dedicated employee. More
by BasketLady
Employees Worked With
Jody English
February 24, 2019
Timely Once you get the car to the dealer, the service area is responsive, keeps you posted and does work timely. Those answering your calls to make an appo Once you get the car to the dealer, the service area is responsive, keeps you posted and does work timely. Those answering your calls to make an appointment are less than friendly. I think it's poor practice to have your technicians ask for the highest score possible and then tell you what happens if they don't get a high score. Let the experience speak for itself. More
by Costomerx5
Employees Worked With
Abby Hermanson
February 23, 2019
Couldn't ask for anything more! They were able to work with my schedule. Super friendly team there, very helpful with my questions, Highly recommend the team at Herb Chambers Honda i They were able to work with my schedule. Super friendly team there, very helpful with my questions, Highly recommend the team at Herb Chambers Honda in Westborough!! More
by Happy Customer
Employees Worked With
Courtney Blasco, Matt Gonyea, Abby Hermanson, Chris Cooper, Randy Robinson
February 21, 2019
Walk-in / drive-in service ( no appointment). Terrific service! Accepted vehicle and service request without prior arranged appointment. Also performed addional work in the time I allotted for the Terrific service! Accepted vehicle and service request without prior arranged appointment. Also performed addional work in the time I allotted for the initial request. Helped me with any concerns I had, monitored progress and had vehicle staged for my pickup. Addressed potential future mileage scheduled maintenance items and considered past maintenance. Good job. Good at customer relations. I appreciate the time taken and attention. 👍. Also talked with a sales representative who got the info I requested, was upfront, honest and helpful. Good job as well. 👍 More
by Happy Honda Owner
Employees Worked With
Technitions who provided answers about features offered on a 2019 model. , Abby Hermanson, Aaron Nguyen
February 21, 2019
Car service after one year of ownership 4172 miles only HRV My service was thorough and well explained in advance and at the conclusion of the service. Jerry incorporated my requests for them to check the ceili My service was thorough and well explained in advance and at the conclusion of the service. Jerry incorporated my requests for them to check the ceiling attachment of the seat belt in the rear, and he explained, in response to my question, the best way to care for my car battery when I don't drive a lot and also when the temperature is very low. More
by Susan
Employees Worked With
Jerry
