Honda Windward - Service Center

After leaving Honda my tire blew out Went in and got my regular service maintenance. Paid $175 or more. Left the dealership and my tire blew out. I drove less than a mile before my tire w Went in and got my regular service maintenance. Paid $175 or more. Left the dealership and my tire blew out. I drove less than a mile before my tire went completely flat. Had my 4 year old son in the car. It was a horrible experience. About a day later, I took my flat tire into the dealership. They told me I needed to pay $170 to replace my tire. I argued that I shouldn’t have to pay anything since prior to bringing my car in for a maintenance inspection everything was working properly. Moreover, I did not run over anything sharp that would puncture a hole, it just blew out. They would not cover the cost for a new tire, so I took my business elsewhere. I don’t think the blow out was my fault, and it looks bad on Honda especially since the incident occurred after getting my maintenance inspection and they said everything was good. moreover, I’ve been taking my car into Honda for about 8 years now, and spent a lot of money there. Not to mention my car was bought brand new from Honda. I believe Honda did not adequately inspect my vehicle to ensure that it was safe, and Honda may have also caused my tire to blow out. At the very least, I think they should reimburse me for the $175 that I spent for poor service. It was a good thing no one was hurt. More

Quick Safety Check The safety check was supposed to be completed in 1 or 1-1/2 hours, so I walked over to Starbucks to wait for the call. I barely had time to order my The safety check was supposed to be completed in 1 or 1-1/2 hours, so I walked over to Starbucks to wait for the call. I barely had time to order my raspberry hot chocolate when Erik called and said the car was ready. Great service! More

excellent caring and fast service. Car was promised within 2 hours and got it back within an hour. Everyone was friendly and professional. Impress that it was caring and fast service. Car was promised within 2 hours and got it back within an hour. Everyone was friendly and professional. Impress that it was a last minute service. I did not have an appt. More

Good service Had an adjustment made to the moonroof of our new Odyssey. Service was done within the estimated time and I got a free car wash. Kanoa and the woman t Had an adjustment made to the moonroof of our new Odyssey. Service was done within the estimated time and I got a free car wash. Kanoa and the woman that check me out gave great service. The only thing that I disliked was not being greeted upon entering the service office. Just a simple “ Hi, welcome, we’ll be right with you,” would have been nice (especially from the person who’s desk is right next to the door.) More

Fast and easy Honda windward always makes our experience amazing and courteous! Starts with great customer service and a smile each and every time! That’s been cons Honda windward always makes our experience amazing and courteous! Starts with great customer service and a smile each and every time! That’s been consistent since I bought my first car from them! From beginning (purchase) to maintenance, Honda windward has made me feel not just a customer, but family! Mahalo!!! More

Great, efficient service Our car went in for a service last week. Was able to get an appt. the same week. They took us in right away, and had our car finished before the quote Our car went in for a service last week. Was able to get an appt. the same week. They took us in right away, and had our car finished before the quoted time. Great shuttle service as well! More

Excellent Service After the Sale Well organized operation. Worked with Justin - svc writer- Excellent resource for info and advice. The driver, Gilbert, is one of the most outgoing an Well organized operation. Worked with Justin - svc writer- Excellent resource for info and advice. The driver, Gilbert, is one of the most outgoing and friendly humans I’ve met anywhere, excellent conversation on the way to and back from destination. This place runs like a well-oiled Honda. More

Excellent Service Kanoa, service rep, and your shuttle driver were excellent, We live in Central Oahu and never have yet regretted the drive out to get serviced. Kanoa, service rep, and your shuttle driver were excellent, We live in Central Oahu and never have yet regretted the drive out to get serviced. More

Safety check. Safety check was completed quicker than promised! A voicemail message was left informing me that my car was ready for pick up. Mahalo and aloha!!! Safety check was completed quicker than promised! A voicemail message was left informing me that my car was ready for pick up. Mahalo and aloha!!! More

Fast and efficient Initially advised it could take 3 hrs to diagnose failing battery but took only 40 minutes to change it under warrant thank you very much Initially advised it could take 3 hrs to diagnose failing battery but took only 40 minutes to change it under warrant thank you very much More