Honda World

I negotiated on my used van in good faith and found the paperwork I signed had the wrong VIN early the next morning. I brought the title and extra key for my trade-in with me to straighten out the problem paperwork I signed had the wrong VIN early the next morning. I brought the title and extra key for my trade-in with me to straighten out the problem immediately. The van I took home was a more expensive van than the van with the VIN on my paperwork ($1-4K more). After waiting too long, the manager Mike Munoz came in and proceeded to treat me like I was the one who had done something wrong, threatening twice that if I left with the van I thought I purchased that he would have no option but to call the police on me. I don’t believe he would have ever have spoken to a man the way he spoke to me, especially since I did everything right. I may be an old lady, but I certainly did not deserve to be treated the way he treated me. I was willing to negotiate a different deal until he decided to treat me like a thief. Even though the dealership ended up honoring the deal later in the day, it was an unforgivable ordeal that I should never have had to suffer through. While the $50 gift card to O’Charley’s they gave me was appreciated, it didn’t start to substitute for an apology from Mike Munoz, who I didn’t see again. I will never do business with this dealership again and I am telling everyone I can about my bad experience. More

Great Experience Lollie Reiss was great to work with. Very pleasant and knowledgeable. Was very patient and helpful as I went back and forth deciding what trim I wan Lollie Reiss was great to work with. Very pleasant and knowledgeable. Was very patient and helpful as I went back and forth deciding what trim I wanted. Had to place order for car and kept me updated on the status of the order. Fantastic service the day I came in to pick up the vehicle. The delivery specialist that worked with us, Austin Walker, was very pleasant and thorough. Did a great job going over all the features, especially those least familiar to me. I would recommend Lollie and Austin to anyone. More

catalytic converter theft Quick fix up after thief stole my catalytic converters off my Honda Pilot. Got me in right away. Debra Judd took care of everything. Very satisfied Quick fix up after thief stole my catalytic converters off my Honda Pilot. Got me in right away. Debra Judd took care of everything. Very satisfied with the repair. More

Patient and very knowledgeable about new van purchase Kirk did an awesome job getting us setup in our new van. He was patient with all of our questions and was happy to help during and after our purchase. Kirk did an awesome job getting us setup in our new van. He was patient with all of our questions and was happy to help during and after our purchase. It's a nice feeling that he will be there if ever need to come in for help. More

Purchased my 2020 Accord Touring on 2/22 and couldn’t have been happier with the purchase and delivery. Lollie Reiss did a great job getting me into the car and Austin Walker did a great job walking me have been happier with the purchase and delivery. Lollie Reiss did a great job getting me into the car and Austin Walker did a great job walking me through all the bells & whistles. Thanks so much, Lollie & Austin! Love my new car! More

Awesome experience buying our new Honda Pilot!! We got a great deal with lots of extra perks. We also learned all the great features of a new car from head to top. Highly recommended! great deal with lots of extra perks. We also learned all the great features of a new car from head to top. Highly recommended! More

The experience was very good the job was done in a timely fashion. The associate was very helpful and was able to help me make an other appointment for another issue I had with the car. fashion. The associate was very helpful and was able to help me make an other appointment for another issue I had with the car. More

Purchase of Honda CR-V EXL Austin Walker did an outstanding job in orienting us on the Honda CR-V. He is well versed on the products capabilities. Always willing to help a cus Austin Walker did an outstanding job in orienting us on the Honda CR-V. He is well versed on the products capabilities. Always willing to help a customer. More

Love my CR-V EX My experience was great. I can't believe how Brook goes over everything with you! That was awesome and she is very nice. Ryan in finance was very h My experience was great. I can't believe how Brook goes over everything with you! That was awesome and she is very nice. Ryan in finance was very helpful, fast but thorough and very friendly. My salesperson went out of her way to find the car I was looking for, thanks Sesma! More

Gold Standard in automotive service The best in service anywhere, thank you Mike. I always experience personal care and great service in a timely manner. The shuttle service is always sa The best in service anywhere, thank you Mike. I always experience personal care and great service in a timely manner. The shuttle service is always safe and courteous. More