Honda World

Took my used (new to me) 2020 Honda Ridgeline RTL-E with 13,000 miles in for service and potential “alarming” electrical issue. I usually avoid dealership’s service departments and tend to do my own routin 13,000 miles in for service and potential “alarming” electrical issue. I usually avoid dealership’s service departments and tend to do my own routine maintenance when I can. I had just purchased this vehicle from another non-Honda dealership and this problem was above my pay grade. Within two weeks of ownership I started having random security alarms/ horn and flashing dash lights with no obvious reason multiple times during the day…every day. I changed out the vehicle battery and key fob battery thinking that was the problem. My Google research showed it could be many things. Still being under warranty I broke from my old routine and decided to let Honda World take a crack at it. I was a little taken by surprise while treated very warmly when I showed up for my appt to drop off the vehicle. The service dept was clean and impressive looking. Communications was excellent from the start with several texts and voice calls within the first day stating they found an issue with the main Body Control module and needed to be replaced but it was back ordered (what isn’t nowadays, right?). I called and said if it was going to be weeks/months before it came in I’d come pick up the vehicle and would bring it back when the part came in. Debra, the service advisor, said “Oh, no..they put in an emergency order and it would be there on Friday and already had a tracking # (it was Wednesday when I dropped it off). I was shocked they went the extra mile to speed things up but still had my doubts and wasn’t expecting it to arrive on time but whatever. Friday evening I received a text and video from the technician explaining what they had done and a phone call saying it was ready to go. Being under warranty the cost to me was $0.00. The problem seems to have been diagnosed correctly and so far, 4 days later, the issue hasn’t returned (The horn would randomly sound several times a day with flashing lights) so I’m hoping it was resolved. After researching and reading all the rabbit holes folks have gone down with the same issue, including dealerships stating they’ve never heard of the problem before, I expected the same run around. Fortunately, Honda World diagnosed it correctly in short order and the technician even mentioned in the email video it was a somewhat common issue. We’ll done Honda World!! Under promised…over delivered! Great service! More

The staff was great, knowledgeable, and very willing to help with any issues that popped up. help with any issues that popped up. More

worst auto purchase ever. and I buy to many cars. lol. I'll find a new Honda dealer.. Kind of sad, I've been coming to Honda World for year. But not again. one more thing, loo and I buy to many cars. lol. I'll find a new Honda dealer.. Kind of sad, I've been coming to Honda World for year. But not again. one more thing, look at this survey. More

Every employee I came in contact with was amazing ! The employees that worked on my car had it completed in less time than I was told. I’ m always pleased with your employees. They are a very thorough The employees that worked on my car had it completed in less time than I was told. I’ m always pleased with your employees. They are a very thorough group of employees! More

Everyone was very friendly and helpful. The staff was very nice especially Brooke, Caleb, and Christian. The staff was very nice especially Brooke, Caleb, and Christian. More

I had a wonderful experience. The closing went very smooth.and the owner review was excellent! The closing went very smooth.and the owner review was excellent! More

Very easy to work with! Also very knowledgeable and helpful with setup! Loved our first time experience at Hondaworld! Thank you Also very knowledgeable and helpful with setup! Loved our first time experience at Hondaworld! Thank you More

The entire staff were very friendly and accommodating. The whole experience was painless. The team was able to meet my expectation of price and Jacob did a great job walking me through the options and set The whole experience was painless. The team was able to meet my expectation of price and Jacob did a great job walking me through the options and setting up the vehicle to meet my needs. I'd recommend this dealership to anyone. Couldn't be more pleased. Thanks you. More

Very pleasant experience buying a new car from honda world, everyone was super helpful and knowledgeable! world, everyone was super helpful and knowledgeable! More

Excellent communication and service from all of the staff. I had a really great experience. staff. I had a really great experience. More