Honda of Aventura

Manager Had A Terrible Attitude- Buyer Beware I was recommended to Honda of Aventura by Costco Auto. As I live in the Boca Raton area, I would typically purchase a car closer to my residence. Wi I was recommended to Honda of Aventura by Costco Auto. As I live in the Boca Raton area, I would typically purchase a car closer to my residence. With so many Honda dealerships closer to my residence, there would be very little reason to drive so far out of my way. After speaking to the Costco representative Sebastian at the Honda of Aventura dealership, I decided that I would consider purchasing from him because he could make me a deal that would be worthwhile. We worked out most of the details. However, some of the details remained unclear. After several days of no contact, I received a text from Sebastian asking to confirm an appointment to come to the dealership and purchase the vehicle. I kindly stated that we need to nail down the rest of the details before I drive all the way to Aventura. As the reason I am willing to drive this extended distance was all predicated on the deal! This is where all the confusion began... I received a text from the manager, Michael. Michael is the Manager of the sales that are initiated by Costco members. I stated to Michael in my text reply that the deal was not fully laid out and I wanted to be certain before I take the drive to Aventura. I asked for something in writing. This request was denied. I asked for a telephone call to hear the details. Michael Called me... Michael was not happy about calling me. Michael was annoyed that I was not willing to come into the dealership without going over the details first. Michael implied that I as the customer, I should know the details well enough to not have to confirm them. Michael did not want to take the time to go over the details with me. I was told that I am not the right type of customer for this dealership. Did Michael mean that a well-informed, cost-conscious consumer, is the wrong type of customer for his dealership? Is this only for Costco member customers or all the customers? I was about to receive the basic bait and switch. You know, tell you one thing and give you another! I am writing this review for others to be mindful of my experience with Honda of Aventura. Buyer Beware!!! More

Great experience! I have been getting my Honda Civic serviced at Honda of Aventura for the past 6 years, and they always do a great job. They finish the job on time and I have been getting my Honda Civic serviced at Honda of Aventura for the past 6 years, and they always do a great job. They finish the job on time and sometimes earlier than expected. All of their Service Advisors, including Christian Leguizamo are friendly, knowledgeable and patient. I highly recommend that fellow Honda drivers get their car serviced at Honda of Aventura! More

Purchase a vehicle I was satisfied with the dealership, because of the caring, explanations and the time he took to make sure I was satisfied, which I am! all the credit I was satisfied with the dealership, because of the caring, explanations and the time he took to make sure I was satisfied, which I am! all the credit a kudos go to my salesperson Cary Krugly. Thank you Cary for making the purchase a pleasant experience. More

Flawless and Amazing Best customer service , was treated nice and with respect , went above and beyond for me to get what I needed and want , super responsible team overal Best customer service , was treated nice and with respect , went above and beyond for me to get what I needed and want , super responsible team overall More

Honest and helpful My sales person G was great! He helped every step of the way...thanks G!you made his process easier than expected. Keep up the hard work! My sales person G was great! He helped every step of the way...thanks G!you made his process easier than expected. Keep up the hard work! More

Excellent service My review is based on my experience in the service provided to my car, and the kindness and good attention received. Javier fixed my car immediately a My review is based on my experience in the service provided to my car, and the kindness and good attention received. Javier fixed my car immediately and helped me with some others issues that my car had. More

RUN AWAY! ANYWHERE ELSE WOULD BE BETTER THAN HERE Shady dealership, and even shadier Sales Manager (Mike). Went to Honda of Aventura because of the Costco auto buyer program. Went to look at a new Hon Shady dealership, and even shadier Sales Manager (Mike). Went to Honda of Aventura because of the Costco auto buyer program. Went to look at a new Honda Civic 2019 to lease for my dad. After some back and forth on the pricing, came to an agreement on the car. Since we were turning in a 2015 Honda Civic lease, they had agreed to make the 1 final payment remaining due to $750 loyalty cash back Honda offered. This was in January. Fast forward to March, and they didn't make the payment. Now they are saying that was never part of the deal. WHY WOULD I LEASE A NEW CAR, TURN IN THE OLD ONE, AND STILL PAY FOR IT???When I called to inquire , I received a call from Mike. He went as far as saying "you are right, but we're not making the payment" and practically told me to deal with it. This is all over a $235.00 payment. I PLEAD WITH ANYONE READING THIS TO RUN AWAY FROM THIS DEALERSHIP. If they are willing to to be shady for such a small amount of money, it's anybody's guess how far they would go on to screw you. These reviews on GOOGLE are HIGHLY SUSPICIOUS, LOOK AT THEIR YELP REVIEWS, TREMENDOUS DISPARITY IN REVIEWS. DISHONEST DEALERSHIP. THIS IS NOT A WAY TO TREAT CUSTOMERS. PLEASE GO ELSEWHERE FOR A HONDA, THIS DEALERSHIP IS THE ABSOLUTE WORST. More

Excellent Service I was greeted by Peter when I first pulled up and directed to the service department by him. Sergio was my technician and he did an excellent job with I was greeted by Peter when I first pulled up and directed to the service department by him. Sergio was my technician and he did an excellent job with the paperwork and working on my car. I totally enjoyed the experience and would come back again. More

Great experience with Javier Cumare All the experience in Honda Aventura it's amazing they have a wonderful staff in this case Javier Cumare help me and all the time He has the most grea All the experience in Honda Aventura it's amazing they have a wonderful staff in this case Javier Cumare help me and all the time He has the most greatest service , I'll make all the services off my Honda Odyssey and in the three times I have the best experience in all , More

very good because they are great good service and explain about the car what need to be done in the near future for my truck and my pilot because they are great good service and explain about the car what need to be done in the near future for my truck and my pilot More