Honda of Bellingham

Breath of FRESH AIR! It's easy to make mistakes. Everyone does. But a company who owns their mistakes and goes above and beyond to make them right? Well that's a breath of It's easy to make mistakes. Everyone does. But a company who owns their mistakes and goes above and beyond to make them right? Well that's a breath of fresh air these days. We purchased a new Honda Pilot from NW Honda, after what started out as a bad experience. When we first came in, we thought to buy a used Pilot and test drove one that we loved. The sales person (no longer working at NW Honda) was inexperienced and got the info for the car switched with a different vehicle. The result was that when we sat down to complete the paperwork, we were actually buying a different car. We walked out without a car and very upset. BUT OUR STORY DOESN'T END THERE. The next day I heard from Stephanie Akers, who told me how awful everyone felt about the mistake and how they would do everything they could to rectify the situation. We ended up going in to see Stephanie and she did a fabulous deal on a brand new Pilot. She was professional and friendly - such a pleasure to work with. Not only do we love our car, but we LOVE NW Honda, and even though we've moved to Seattle, we'll be coming back there the next time we need to buy a car. We just wouldn't go anywhere else. More

Friendly and professional! Bought a car there and I had a great experience! But more importantly, my elderly parents needed a good experience and I was nervous about them going Bought a car there and I had a great experience! But more importantly, my elderly parents needed a good experience and I was nervous about them going to dealership. I recommended they go in and see Stephanie and she did an amazing job! My parents were so confident in their purchase and got exactly what they needed. THANK YOU to Stephanie at Northwest Honda :) More

Amazed Purchasing a vehicle at Northwest Honda was a huge relief. I had dreaded the experience of looking for a new vehicle for months. I had been in searc Purchasing a vehicle at Northwest Honda was a huge relief. I had dreaded the experience of looking for a new vehicle for months. I had been in search of a particular vehicle for months and everywhere I went I was discouraged by sales personnel that did not want to search for the car I wanted, and would much rather have sold me something they have "on their lot". Thankfully I found my way into Northwest Honda by recommendation from a friend; and thank goodness they did. I originally emailed Stephanie Akers about a used Honda CRV that was listed on their webpage. Not only was she quick to respond, she was also very personable and charismatic throughout the purchasing process. I arrived at the dealership and was greeted by the Manager Tony Carter, again nothing but kind of and supportive while I browsed the inventory. I described my ideal Honda, and the search was on. Northwest Honda team found me the perfect vehicle that suited my needs, they went above and beyond to make sure it was the right vehicle for me. Just days after I drove away with a smile on my face, I received a personal phone call asking how I was enjoying my Honda and reassuring me that if I needed any service or had problems that I was encouraged to contact them to make sure that I can continue to enjoy my Honda for years to come. If you are in search of not only a nice car, but a great experience, I encourage everyone to look at Northwest Honda first! More

Great experience overall Bought a new Honda Accord Hybrid and having bought over 10 cars in the last 5 years I can say that this was one of the dealerships that made me feel t Bought a new Honda Accord Hybrid and having bought over 10 cars in the last 5 years I can say that this was one of the dealerships that made me feel the most comfortable thought-out the entire process. Quick, efficient, no gimmick culture. Will recomme3nd and will be back again. More

No follow up after purchase Bought my third vehicles from them couple weeks ago. I will never purchase from them again . The minute they had my money saleman did not return e-ma Bought my third vehicles from them couple weeks ago. I will never purchase from them again . The minute they had my money saleman did not return e-mails . Certified the vehicle as in good shape. Far far from true . A bad experience all around More

Brought my big van in here for service. Got an oil change for under $30 and was happy that they were able to sqeeze me in on such short notice! for under $30 and was happy that they were able to sqeeze me in on such short notice! More