Honda of Clear Lake

I would give it a zero if possible. There is no honor, customer care or interés whatsoever in this business. We bought a Pilot 2019. We got a package for service. When we took it to be There is no honor, customer care or interés whatsoever in this business. We bought a Pilot 2019. We got a package for service. When we took it to be serviced they informed us that the dealership had changed ownership and they will no longer honor any deals made with the prior owner. This week we went to take care of a recall. Since this is the only Honda dealership near us we figured “is just a recall, how can they make it bad?” Well, they did. We got there just as they opened. The service person told us we need it to leave the car there for 3 days. They were not even going to look at it, it just had to stay there until its turn to be looked at. We asked if we could make an appointment or if they could just call us when it was our turn. They said “no, it has to stay here in line waiting it’s turn or it will not be dine.” They do not have appointments and it is first come first served. I told my husband “maybe we should go to another dealership” the service person responded “maybe you should”. I do not think they care about their customers. We will never go there again. We went to Big Star Honda who has the best customer service, the got it done and just gained a new customer. More

Horrible experience with the service department. I bought my car brand new 6 months ago and it started making a horrible noise. It took 3 days after me calling repeatedly for someone to even look at I bought my car brand new 6 months ago and it started making a horrible noise. It took 3 days after me calling repeatedly for someone to even look at my car. They are now charging me $155 for a pebble that was supposedly causing this noise. I requested to speak to a manager but as of now nobody has reached out. Update: The manager reached out and gave me a corporate type explanation and was no help. They said they would “bump the price down” to $135 but after the fees I paid $157. These people only care about money. Oh by the way, they didn’t even wash my car after I paid $157. What a joke of a dealership. More

Not worth the headache! Service department complains about customers instead of doing their job. I have complained to manager who's response is I'll look into it or I unders Service department complains about customers instead of doing their job. I have complained to manager who's response is I'll look into it or I understand. Total waste! More

Had a problem with my Honda Pilot so I called Eddie Guillory for advice. He said the problem was my battery but it was only 2 years old so I didn't really believe him. Took the battery back to where Guillory for advice. He said the problem was my battery but it was only 2 years old so I didn't really believe him. Took the battery back to where we bought it to have it tested and turns out it was only pulling a portion of what it needed to start the car. The battery was replaced free of charge and my car is now running the way it should be. Once again Eddie came through for me and I greatly appreciate him. Thank you Eddie! More

We called after receiving a vehicle recall letter which said the needed repair would take 1-4 hours. The first "service" person my partner talked with said no, it would take 3-4 days, but he also claimed said the needed repair would take 1-4 hours. The first "service" person my partner talked with said no, it would take 3-4 days, but he also claimed to have no knowledge of the recall - not sure how to estimate time required for an unknown task. So I texted to find out which was accurate and received a response that my question had been referred to the service department. Silence. Silence. The next day I asked again for a response and finally received a call from the service manager. I was told that the repair might take as little as an hour but could require an overnight stay if supplies had to be ordered. That made sense, so I made an appointment (you know, where you promise to be there and they promise to do the work…). My partner took the car as scheduled and settled down to wait for the work to be done or for the requirement for more parts to be determined. After a wait, someone said it would be several hours before they could look at it (so much for an appointment!) and that their shuttle would provide a ride home. After another wait they said we live too far away and offered a company car to get home - that was very nice. The next day we were advised that they are just so busy they might not have our car ready for another three days - i.e., a total of five days at Honda Clear Lake (remember - there WAS an appointment...that might take 2 days if parts had to be ordered) and that they would charge $20 per day for the rental car. The problem, according to the person we spoke with, was not anything to do with the work needed for the car - they hadn’t even looked at the car yet - but the problem was the very large volume of work at hand (remember - there WAS an appointment - a two-way agreement about showing up AND receiving service). So my partner went back, turned in the free-unless-we-just-can’t-get-around-to-your-car-today-rental vehicle and picked up our car. We made an appointment with another Honda dealer and the work was done in an hour and a half. Advice to car owners: be sure to ask what “appointment” means - does it have anything to do with when the work will begin or is it only about when you have to be there? Advice to Honda Clear Lake: look up the word “service.” More

I am another victim of the oil change program scam. When John Eagle promoted this, it clearly stated available service at any Lithia owned store; meaning Lithia was part of the sales incentive. I woul When John Eagle promoted this, it clearly stated available service at any Lithia owned store; meaning Lithia was part of the sales incentive. I would like to know how Lithia and Clear Lake Honda decided on July 28, 2022 they could legally breech all of these contracts. I was a long time customer but will no longer do business with either company. More

I also purchased the lifetime oil subscription from Honda of Clear Lake. They will no longer honor their commitment to provide lifetime oil changes for my 2004 Honda Accord. I will never do business with t of Clear Lake. They will no longer honor their commitment to provide lifetime oil changes for my 2004 Honda Accord. I will never do business with them again, and I will also discourage everyone that I know from doing business with Honda of Clear Lake. More

Since Lithia took over this dealership, things are not the same. Oil changes can take up to two hours or more. And servicing your car for mechanical issues becomes a big guess when they can complete it the same. Oil changes can take up to two hours or more. And servicing your car for mechanical issues becomes a big guess when they can complete it on a reasonable time schedule. Case and point is that I had a factory recall on my 2017 Pilot. The letter said to give 2 – 3 hours to have this completed. I called for an appointment (none are given, just come and see what happens), the told me to come in early and it would take 2 hours. I arrived at 7:30 a.m. and when it was 10 am, I noticed my car was parked in the lot. When I went to service, they told me that it was NOT worked on and that it was next in line – hmmm, still in the lot? Terrible service here – all around. More

I found out two disturbing pieces of information today. First, I bought my 2018 Pilot in August of 2018, yet your system showed January of 2018 as the start date for my life time oil change package - seem First, I bought my 2018 Pilot in August of 2018, yet your system showed January of 2018 as the start date for my life time oil change package - seems dishonest to me. Secondly, it appears as though you have cancelled the life time oil change program with no communication to the Honda owners that purchased it. It seems your definition of life time is a bit different than what one would expect. Looks like it’s time to change car brands when I purchase again. Can stand deceptive behaviors or more importantly lack of up front open and honest communication. I under the dealership is under new ownership, but that is a lame excuse for treating your customers this way. More

I’m another one of the people who had their free oil service denied after buying my vehicle with this option. I’ve also brought my vehicle in for service in the past and found that they had not perform service denied after buying my vehicle with this option. I’ve also brought my vehicle in for service in the past and found that they had not perform the service. My example was a brake fluid change and it was obvious that the dust caps have never been removed from the rear calipers. I will never buy another Honda. More