Honda of Cleveland Heights

For more than 15 years my husband and I have been purchasing cars from MOTORCARS HONDA/TOYOTA, always working with Andrew Chiarelli, who we met on our first visit to MOTORCARS. When I decided to trad purchasing cars from MOTORCARS HONDA/TOYOTA, always working with Andrew Chiarelli, who we met on our first visit to MOTORCARS. When I decided to trade in my used vehicle for a new car, my first call was to Andrew.Andrew spent days searching for the particular vehicle I wanted.He worked hard to get me the best trade in value for my used car.Today when I went to purchase my new car, I decided I wanted to go with something smaller. When mentioning this to Andrew, he said "no problem" and promptly started to make calls to find me the new car I decided on. After much effort on Andrews part, the car was found, a deal was made. I was sent to the Financial Department where I met with the Finance Director, David Weaver. David was very patient and efficient in getting the paperwork done, explaining everything informing me of the financial aspects of my purchase. On my way out of the show room, I had a change of heart, I began to second guess my decision again.I was not happy with the decision I made. Most people in car sales would have thought I was not serious about making a purchase, and would have gotten impatient with me, if not angry at this point.After working 12 hours, and being tired, Making a decisison was difficult for me at this time. Andrew was so kind and patient, reiterating that he wanted me to be happy with my purchase, and if I wasn't, we could cancel the deal immediately... no hard feelings. After deliberating for several hours, constantly changing my mind, I had hard feelings... FOR MYSELF! I felt so bad putting Andrew through this crazy run around. He never once lost patience,or showed any sign of annoyance, quite the contrary. He was so pleasant caring and helpful, that I was able to calm down,talk things through with him and make the final decision... the right decision. In the end ,I ended up realizing that the car I originally came to buy, was the right choice for me. Andrew once again went through all the efforts to get my deal finalized. David, had to redo my papers again, also being so understanding, friendly and patient, never once making me feel like I was a problem. He also reinforced what Andrew emphasized the entire time I was there..That he wanted me to be happy with my purchase.Andrew escorted me to my new car, and gave me detailed instructions of how to operate it. All of this after I had kept him busy for 3 hours, and he still made more time for me, to ensure I was happy, safe and secure with my new car. I left MOTORCAR HONDA/TOYOTA very pleased with my purchase. My new 2010 Highlander drives like a dream, it is the perfect car for me and my family.I have a 15 year old son who will also be needing a car within a year, I know I will return to MOTORCARS because of their excellent vehicles, the outstanding customer service, but most of all because of Andrew Chiarelli. More

This is a great dealer. Our son needed a car and we weren't sure if we wanted new or used so we got to sample a little of each. Test drives for each of us if we wanted. Plenty of information about ma weren't sure if we wanted new or used so we got to sample a little of each. Test drives for each of us if we wanted. Plenty of information about manufacturers' special breaks. Easy going, friendly atmosphere, no pressure to buy. We went home to think it over. In the end our son inherited one of our old cars, and we got a new one at a price comparable to the other dealers in the area. A really great car that we love to drive! More

Robert is an excellent, friendly and professional sales person, and provides very good pre-sales and post-sales services to his customers. He is the kind guy who you want to make friend with after the car person, and provides very good pre-sales and post-sales services to his customers. He is the kind guy who you want to make friend with after the car purchase is completed. I will highly recommend him to my friends if they want to purchase cars from this dealership. More

Fantastic experience once again. They had a kids area Fantastic experience once again. They had a kids area with a dvd player where my two daughters spent two hours playing while I closed on all the pap Fantastic experience once again. They had a kids area with a dvd player where my two daughters spent two hours playing while I closed on all the paperwork. I've bought from Robert twice and will make him my first phone call when it's time for a new car. More

The salesman that I dealt with was very knowledgeable, he knew what I wanted and was able to put me in a vehicle that was good for me. He was also able to work closely with the finance department to get me f knew what I wanted and was able to put me in a vehicle that was good for me. He was also able to work closely with the finance department to get me financed. My overall experience with this dealership was GREAT. More

I had been dreading purchasing a new car, especially in view of how difficult getting a loan is in this credit market. I was fortunate to work with Jason Soca - Jason listened to my concerns and worked wi view of how difficult getting a loan is in this credit market. I was fortunate to work with Jason Soca - Jason listened to my concerns and worked with me to find the right vehicle for my budget. I scheduled a Saturday morning appointment and when I got there Jason had ready several cars for my review. All the cars were good possibilities and within the budget I had set. By Saturday afternoon I walked out the owner of a Honda Fit. It's three weeks later and I haven't stopped smiling. I am delighted with the sales and financing team at Motorcars. More

I had been waiting for this day for like 3 months and Nov 3rd was they day when i bought this beautiful piece of machinery my new 2008 Accord EXL V6 6Speed NAVI Coupe (Blk on Blk). I purchased it from Andrew 3rd was they day when i bought this beautiful piece of machinery my new 2008 Accord EXL V6 6Speed NAVI Coupe (Blk on Blk). I purchased it from Andrew (HONDA AFVM) and could have not been happier. This was an Out of state purcahse since i live in GA and the car was in OH. I got it for the advertisded price and they backed off the DOC fee from the price of the car. On top of that they threw in FREE accessories (Interior Illumination and All Season Matts) that helped compensate for my time and airfare expense and as a BONUS they gave me $50 gas money for my 700 mile trip back! So all in all i had NO extra expense! What else could i ask for! My whole trip from the Airport to the Dealership was one Experience i will NEVER forget. So at 9:15AM my plane lands at Akron/Ohio Airport.... Andew comes and picks me up in a Honda S2000 and i got to drive it back to the Dealership! So after a 45min sporty drive we get to the dealership MOTORCARS HONDA! Andrew takes me in the Service Dept and and tells me to wait for a sec. When he comes back he takes me to a room and when i open the door I hear music playing, with DISCO lights and there she was... I was like WOW! Everything was put so well together!! The only thing missing was a Lap Dance, (I was promised i would get it on my 2nd Vechile purchase!) LOL More

This was my visit to Motorcars Honda. Your dealership was recommed to by a co-worker. Omar was a very nice gentleman. he was very informative in helping me to select the right vehicle. I did now know was recommed to by a co-worker. Omar was a very nice gentleman. he was very informative in helping me to select the right vehicle. I did now know whatI had in mind but, With Omars' help directed me in the right direction. I can in on the Clunker Trade. We walked around an looked at SUV in my price range and style I was seeking. When I had a problem with my bank. I immedately called Omar and conveyed to him my problem. He immediately got back with me with the information I needed. I was so happy to come in that evening and drive away with my new SUV. Omar didn't laugh when I told him I had name my old SUV "Dora" (Explore). In fact he call it by name also. This my sound silly but it meant a got. Of course, I have name the Cr-V "Baby". It ride so smooth. Thank you, to Omar, Motorcar-Honda,and the entire team. Everyone one so hospitiable. I will recommend this dealership to anyone of my friends that is looking for a new vehicle and great salesmanship also. I am looking forward to joining the family and coming in for my services. If I had to rate Mr. Jeffiers I would give him A+ Thank you, Bernadette S. Price More

My deal was a cash for clunkers deal. The dealer and salesperson agreed to let me pick a car they did not have on the lot and get one there for me that was the color and trim I wanted. We did not really salesperson agreed to let me pick a car they did not have on the lot and get one there for me that was the color and trim I wanted. We did not really get to negotiate on price that much. I told them a monthly payment I was looking for and they said they would get me there. I ended up only getting the vehicle for about $600 under MSRP, which is alright I guess considering most dealers would not let cash for clunker deals go below MSRP. My sales person was very helpful. When they announced the end of cash for clunkers the second time, he went out of his way to make sure I could get my car while the program was still going on. He did all the finance stuff for me and brought the paperwork to me since I was taking to final exams at that time. He met me at my school while there was a tornado warning for the area so that we could get the paperwork in on time. Very few sales people would go that far out of their way to help a customer. My salesman was Joe Voye and I would highly recommend him if you go to Motorcars Honda. More

Debbie Baughman was wonderful to work with. She is very friendly and helpful. She went above and beyond to get us a "Cash for Clunkers" deal and we appreciate that she was willing to work overtime to get friendly and helpful. She went above and beyond to get us a "Cash for Clunkers" deal and we appreciate that she was willing to work overtime to get everything done. Everything else ran smoothly with the dealership as well. We went to the dealership on a very busy day but they still took their time with us, did not rush us, and did a thorough job. More