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Honda of Concord
Concord, NC
5,690 Reviews
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Showing 5,690 reviews
September 10, 2026
Extremely frustrating and disappointing experience with Honda of Concord. I brought my 2016 Honda Accord with approximately 155,000 miles in primarily to have a damaged rear taillight replaced and to get Honda of Concord. I brought my 2016 Honda Accord with approximately 155,000 miles in primarily to have a damaged rear taillight replaced and to get the vehicle inspected since it had not been driven much recently. After the inspection, I received a long list of recommended services totaling thousands of dollars. I understand that an older, higher-mileage vehicle will need maintenance, and I had no problem approving items that clearly needed attention. I agreed to replace the tires, front brakes, battery, and damaged taillight. However, the overall experience left me feeling like the focus was on getting as much money out of me as possible rather than helping me prioritize what the car actually needed. I was presented with several additional expensive recommendations, including valve adjustment, water pump/drive belt work, fuel induction service, spark plugs, fluids, and other maintenance. What bothered me even more was the rental-car conversation. I was told by a manager that if I agreed to additional fluid services, they would provide me a rental car for free; otherwise, I would have to wait for my vehicle. I genuinely don't understand what purchasing additional maintenance should have to do with whether a complimentary rental is provided. That interaction made the experience feel more like a sales negotiation than customer service. Then came the taillight repair. The dealership physically had my vehicle, inspected the damaged light, and knew exactly which taillight needed replacement. Despite that, they ordered the wrong part. I had already spent significant time dealing with this the previous day, and because of their mistake I was told I had to come back again, costing me time across two days for what should have been a straightforward repair. There was also frustrating communication around pricing. I was initially told the taillight replacement would be around $450, which I agreed to, and later I was told additional taxes/charges had to be added. I understand that taxes may be required, but customers should be given a clear out-the-door price from the beginning. Dealerships charge premium prices for parts and labor, and I understand that. But if I'm paying for their time and labor, my time should matter too, especially when an additional visit was caused by the dealership ordering the wrong part. I wasn't refusing necessary maintenance or trying to avoid paying for legitimate repairs. I authorized substantial work on the vehicle. What I expected in return was accurate parts ordering, transparent pricing, help distinguishing immediate needs from preventative recommendations, and respect for my time. Unfortunately, between the extensive upselling, the rental offer being tied to purchasing additional services, the wrong part being ordered, the additional trip, and the pricing communication, I left feeling that maximizing the bill was more important than taking care of the customer. Honda of Concord repeatedly asked me about my experience and encouraged me to leave a review, so this is my experience. I hope management takes this feedback seriously and improves the way recommendations, pricing, rentals, parts ordering, and customer time are handled More
by Krish
Employees Worked With
Not listed
September 08, 2026
We had such a great experience at Hendrick Honda! Keo was wonderful to work with and made the entire process of getting our Jeep Grand Cherokee easy and enjoyable. He was helpful, knowledgeable, and Keo was wonderful to work with and made the entire process of getting our Jeep Grand Cherokee easy and enjoyable. He was helpful, knowledgeable, and went above and beyond—running back and forth to let us test drive different cars until we finally found the one we wanted. He made sure everything went smoothly from start to finish. We absolutely love our Grand Cherokee and are so thankful to Keo for helping us find the perfect vehicle for our family. We highly recommend asking for Keo! More
by Clong9896
Employees Worked With
Keo Inthisane, Nick Caldwell
September 07, 2026
Great customer service. This was our second time working with Robin Owens. Easy,fast service. Would recommend to family and friends. This was our second time working with Robin Owens. Easy,fast service. Would recommend to family and friends. More
by dawnmullis24
Employees Worked With
Robin Owens
September 06, 2026
Very professional, friendly and knowledgeable salesperson. I was there to buy Honda Odyssey EXL and he explained each and every function off the car and leasing steps very well. He make the deal salesperson. I was there to buy Honda Odyssey EXL and he explained each and every function off the car and leasing steps very well. He make the deal happens and help negotiate the price. More
by Awais khokhar
Employees Worked With
Yolanda Williams, Daniel Farkas
September 04, 2026
I can’t say enough wonderful things about my experience with Avah McManus at Honda of Concord! From the very beginning, Avah was incredibly friendly, helpful, knowledgeable, and genuinely enjoyable to work with Avah McManus at Honda of Concord! From the very beginning, Avah was incredibly friendly, helpful, knowledgeable, and genuinely enjoyable to work with. She made what can sometimes be a stressful and overwhelming car-buying experience feel easy and exciting. Avah was never pushy or overbearing. She took the time to listen to what I wanted, answered all of my questions, and made sure I felt comfortable and confident throughout the entire process. She was patient, transparent, and truly went above and beyond to make sure I found the right vehicle for me. What really stood out was how personable Avah was. She made me feel like I was working with someone who actually cared about my experience, rather than just trying to make a sale. She was responsive, professional, and an absolute pleasure to work with. I’m so happy with my new car and incredibly grateful to Avah for making the entire experience such a positive one. If you’re looking for a new vehicle, I highly recommend asking for Avah at Honda of Concord. She is fantastic at what she does and deserves all the recognition for making my car-buying experience such a great one! Thank you, Avah, for being amazing and helping me drive away so happy! 🚗❤️ More
by Kel
Employees Worked With
Avah McManus
