Honda of Concord

2011 Honda Pilot, 110K mile maint-ness with Tires Did the 110K mile Maint-ness and with new tires. Shaun Hughes was the service manager who was in charge of my experience. Although, I would take my Did the 110K mile Maint-ness and with new tires. Shaun Hughes was the service manager who was in charge of my experience. Although, I would take my Pilot to get serviced at this dealership, I still shopped them when it came to this service as I wanted to make sure I was not overpaying. 1. Pricing: was more competitive than other dealer ships in the area. They also priced match my top of the line Michelin tires. 2.Service: Shaun communication was great. He would text me and call me to give me updates on the vehicle. He was honest and upfront with other items that were found due to the age of the vehicle. I waited several weeks before I posted the review as I wanted to make sure they lived up to the work they did and so far everything seems great. Personally I was looking to trade the vehicle as the 110K service is: Tune-up, Valve Adjustment, Timing, water and Power steering belts and the cost factor in my mind kept thinking trade it. However, The Pilot has been very dependable with no issues since we have purchased it in 2010. My wife loves the body style, the way it drives and although 7 years old the truck interoir and body has held up great. I have very high expectations and lets be honest Dealerships can be pricey than a local mechanic. However, having professionals who all they do is work on Honda gives you a piece of mind. My son plays travel Soccer in Charlotte and we travel to Florida, South Carolina,Tennessee and all of NC. I am confident the truck will be reliable to get my family to my games. Shaun Hughes and the Honda of Concord has exceeded my needs. More

Exceptional experience start to finish Everyone we were in contact with provided great service. Gerard and Phil got us the vehicle we wanted and met our budget. We are glad we went to Honda Everyone we were in contact with provided great service. Gerard and Phil got us the vehicle we wanted and met our budget. We are glad we went to Honda of Concord instead of CarMax. We couldn't resist the offer we got for a new car vs. the price of a used one. My wife and I are very happy customers and Honda Civic Si Coupe owners. More

Excellent salesman ship Scott our salesman gave excellent service explain all working components of car l feel like if I needed him to show me how something worked again he w Scott our salesman gave excellent service explain all working components of car l feel like if I needed him to show me how something worked again he would We purchased our other honda through this dealership More

Vacation Shopping This is a great dealership. The people are great. I suggest dealing with Scott Shaw! He was amazing in helpn me get my pilot. He pulled out all the This is a great dealership. The people are great. I suggest dealing with Scott Shaw! He was amazing in helpn me get my pilot. He pulled out all the stops and he was well knowledgeable about the car. More

Fantasic sales and management. Joy lives up to her name completely. Fansastic service even when in disagreement. Very professional throughtout without being pushy. Always helpful ev Joy lives up to her name completely. Fansastic service even when in disagreement. Very professional throughtout without being pushy. Always helpful even after the sale. More

Great customer service Larry did his very best to satisfy all my needs, he got me in the car I wanted with a payment I felt comfortable with. He showed me every feature on t Larry did his very best to satisfy all my needs, he got me in the car I wanted with a payment I felt comfortable with. He showed me every feature on the car, explained them in great detail a d asked if I had any questions about my new car or payments More

Mr. Russ Carter, Service Department Manager May 23, 2018, was my first time working with Mr. Russ Carter, in the Service Dept. I was faced with an unfortunate situation that was in need of immed May 23, 2018, was my first time working with Mr. Russ Carter, in the Service Dept. I was faced with an unfortunate situation that was in need of immediate attention. Mr. Carter, was informed of my problem, blindly but provided excellent customer service in assisting me by handling the matter quickly. After hearing my concerns I was assured that he would resolve them, and that he did. I am posting this review because I have seen the good the bad and the ugly as well as excellent customer service, but Mr. Carter, exceeded my expectations by displaying exemplary Managerial / Leadership skills in a warm friendly and professional manner. His listening skills and compassion shown to me and quick resolution will never be forgotten. Thank You Mr. Russ Carter for being attentive to my urgent situation and resolving the matter quickly. Because of your awesome Management skills I will remain a loyal customer. Thank you once again for a job well done! More

Best car buying experience ever I have had the misfortune of buying a number of cars over the years. Most of those experiences were miserable with only a few being less so. This expe I have had the misfortune of buying a number of cars over the years. Most of those experiences were miserable with only a few being less so. This experience with Joy and Honda of Concord was totally painless. I never felt pressured and I felt totally in control of the process. They gave great advice throughout the process. I felt like they truly had my own best interests in heart even if it was not in their own business interests. I felt like I was treated like one of the family. Would drive past another Honda dealership to do business here again and will likely come here for service as well. More

Robin Owens Sales Consultant I was in search of a good reliable used vehicle over 7 years ago and dreaded the process of having to deal with a car salesperson. I went online seeki I was in search of a good reliable used vehicle over 7 years ago and dreaded the process of having to deal with a car salesperson. I went online seeking to find the right salesperson for me. After reading the reviews I decided to call and spoke with Mrs. Owens, over the phone and the rest is history. After making my initial purchase, whenever I visited the service department on her scheduled day to work she always made me feel like a valued customer, and took the time to visit with me when she wasn't busy. I recently had the pleasure of working with Mrs. Owens, in the purchase of my 2nd Honda. She has remained true to her Integrity and Godly Character. I would advise anyone to work with Robin Owens, as their Sales Consultant. I also loved the fact that she's not overbearing and very competent. For me, Mrs. Owens, was and has been a rare find. In our world today, it's truly rare to find salespersons of integrity, that cares more about their customers than making a sale. Should the need arise in the future I would not hesitate to seek assistance from Mrs. Owens, I highly recommend her in assisting you with the purchase of your new or used vehicle. Thank you Robin, for providing me with outstanding customer service through the years and being a friend and Sales Consultant of integrity. God Bless you! More

She’s stuck with me I took my Honda Accord in for an oil change and had the pleasure of dealing with Shacoya. From the moment I pulled into the bay until I drove off, I f I took my Honda Accord in for an oil change and had the pleasure of dealing with Shacoya. From the moment I pulled into the bay until I drove off, I felt as if I were her only customer. She was very warm and friendly. As I requested the oil change I began to ask a series of questions about the dealership and about issues that I’m having with my car. She genuinely listened, thoughtfully answered my questions and offered several options to come back in and have my car checked out. I’m sure I asked several dumb questions during our conversation but at no point in time did she make me feel that way. At the end of the check in process, she walked me and my terrible twosome into the waiting room and gave us a quick tour. We sat down and Shacoya worked her magic. A short while later, she came back into the waiting room and explained what was done to my car and explained what they found wrong with my car. Because of Shacoya’s customer service, I decided to have my tires realigned. The alignment was completed very quickly. Shacoya came back in and walked us to our car. Because of Shacoya and the technician that worked on my car, you have a new customer. I have two Hondas and will be bringing them both to her for service and maintenance. Please let her know that she’s stuck with me!! More