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Honda of Concord
Concord, NC
4,440 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2015
Always a pleasure I came in and met Tim Black. Didn't buy a car, but he was really helpful in helping me get an extra key. Showed me service department and let me know I came in and met Tim Black. Didn't buy a car, but he was really helpful in helping me get an extra key. Showed me service department and let me know where and when I could be helped. He took time out of his busy schedule to help me and I thought that was very honorable. I appreciated his help very much and when I do get my next car he will defiantly have my call! More
by AlexGodwin123
Employees Worked With
Tim (TimBo) Black
June 25, 2015
Excellent Experience We just leased a new Honda CRV from Honda of Concord and it was the best buying experience I have ever had. Carlos Cruz, our representative, was just We just leased a new Honda CRV from Honda of Concord and it was the best buying experience I have ever had. Carlos Cruz, our representative, was just wonderful. He took his time and explain everything and answered all our questions thoroughtly. I highly recommend Honda of Concord and Carlos for your next buying/leasing experience. More
by Lois
Employees Worked With
Brian Emmerich
June 14, 2015
Awsome Our sales person, Tim Black, was awesome. He made buying a car relaxing and we enjoyed getting to know him. We would defintely buy from this dealershi Our sales person, Tim Black, was awesome. He made buying a car relaxing and we enjoyed getting to know him. We would defintely buy from this dealership again. More
by Love my CRV
Employees Worked With
Brian Emmerich, Yolanda Williams, Tim (TimBo) Black
June 13, 2015
Worst Service Ever "I WILL ADVISE EVERYONE TO BE AWARE OF HONDA OF CONCORD. THERE ARE OTHER COMPETITORS WITH MUCH BETTER SERVICE AND DEALS AND MOST IMPORTANTLY BETTER "I WILL ADVISE EVERYONE TO BE AWARE OF HONDA OF CONCORD. THERE ARE OTHER COMPETITORS WITH MUCH BETTER SERVICE AND DEALS AND MOST IMPORTANTLY BETTER EMPLOYEE WHO TREAT CUSTOMERS WITH RESPECT" The quality of the services for any business can be monitored only when there is an issue. I recently experienced a worst service at Hendrick Honda of concord. I have a 2015 Honda Odyssey and took for a simple oil change. I had to wait about 3 hours just for that, and when I picked my car there was dent and scratch on driver side. I immediately informed the available service advisor. He looked around and without knowing anything said, “You might have brought your car like this” and then walked away without saying anything. I waited more than 15 minutes, no one came, and then I asked again to one of the other service advisor. They kept on pushing to one another. Finally I was told to wait for Elizabeth as she was my service advisor. She was nowhere to be found and I had to wait more than 30 minutes. Finally when she came, she gave me the same story that I might have brought my car like this. Even though she was the one who did the walk around initially to make sure there was no damage. Their willingness to take ownership of their mess up was absolutely down the drain. Anyway, she took some picture and told me that her manager will call me within an hour. No one called, i called back and left a message for Elizabeth, didn’t get any call back. I then finally called her back again around 6:30 and was able to speak, and she didn’t apologize or anything for completely ignoring me and said he manager might be very busy that why call wasn’t returned. Next day, I got the call from her to go to their collision center for an estimate. Now the estimate been completed. I asked Honda of concord to pay me so I can get my car repaired at my preferred repair shop. They said, they can’t do that and I must get my car repaired at their location. I absolutely don’t trust this dealership and don’t want my car to be repaired, they are giving me hard time. I have left them over 10 messages in the past week, and yet to receive any call. I am extremely frustrated for the inconvenience they have caused me. Not only my new leased car got damaged because of their fault, I also would have to pay a penalty when I’ll return my car as it needs a paint job. More
by Amar
Employees Worked With
Elizabeth
June 10, 2015
TimBo Black My mother and I visited the Honda of Concord dealership this afternoon and had the privilege of dealing with TimBo Black. He was very informative and My mother and I visited the Honda of Concord dealership this afternoon and had the privilege of dealing with TimBo Black. He was very informative and helpful as we looked for a Honda Civic. Even though we did not leave with a car today, we will definitely be back and would love to deal with him again. More
by Br.mcguire
Employees Worked With
Tim (TimBo) Black
June 10, 2015
New Car Purchase After owning a Corolla for 10 years we decided on a new car purchase. Everything went smoothly with the process. Friendly service. Carlos even helped After owning a Corolla for 10 years we decided on a new car purchase. Everything went smoothly with the process. Friendly service. Carlos even helped get the license plate transferred on the new car when the dealership was closing. We could tell he really cared about making a good and lasting impression with his customer service efforts. More
by happyfamily
Employees Worked With
Tim (TimBo) Black
June 07, 2015
"The car search stops here" Timbo was very polite. He was very professional. He is very good at his job. He knows how to take care of business. He is not annoying or pushy l Timbo was very polite. He was very professional. He is very good at his job. He knows how to take care of business. He is not annoying or pushy like the ordinary salesperson. A pleasure to do business with. Phil is very efficient. More
by Joaquin
Employees Worked With
Tim (TimBo) Black, Phil Rundo
June 05, 2015
My last stop After visiting several other dealerships in my area and leaving each one feeling defeated, my visit to Honda of Concord was immediately a great experi After visiting several other dealerships in my area and leaving each one feeling defeated, my visit to Honda of Concord was immediately a great experience before I even got to the door. Timbo Black greeted me and my other family members with a very positive upbeat attitude. Knowing what I wanted we were ready to get to the price dealing process and he was able to jump right in answering our questions and guiding us in the decision making. I will highly recommend Mr Black to all my friends and family, I actually can's wait to tell them about the experience! The receptionist were super friendly as were all the employees we past. I would also like to mention Lester Leader whom made the final transaction go so smoothly. More
by harmoo
Employees Worked With
Lester Leader, Lester Leader, Tim (TimBo) Black
June 05, 2015
Friendly People and great experienc! I helped my mom search for her new car for weeks and at the majority of the other dealerships we were not treated with respect or taken seriously as 2 I helped my mom search for her new car for weeks and at the majority of the other dealerships we were not treated with respect or taken seriously as 2 ladies looking to talk price. But from the moment we pulled into the parking lot at Honda of Concord we were greeted by TimBo and we received amazing service the entire time we were there! Everybody was so friendly and easy to work with and we did not feel pushed or taken advantage of in any way. Daneca at the front desk was so friendly and she helped entertain my 2 year old the whole time which made the experience that much easier! We could not be more pleased with our experience there. Timbo was so awesome to work with and Lester helped us move the paperwork along quickly and even sang and did a little dance for my daughter when it was time to go get in my mom's new car!!! I would highly recommend them to anyone! More
by happydaughter
Employees Worked With
Daneca, Lester Leader, Tim (TimBo) Black
June 03, 2015
Great car buying experience We had a great experience purchasing a Jeep from Honda of Concord. TimBo Black was easy to work with...knowledgable, not pushy and happy to give us t We had a great experience purchasing a Jeep from Honda of Concord. TimBo Black was easy to work with...knowledgable, not pushy and happy to give us the time we needed to make our decision. Brian Emmerich made the business transaction painless and faster than we had planned on! We drove away with a vehicle we are pleased with! We would recommend this dealership as well as working with TimBo Black. More
by matthewheather
Employees Worked With
Brian Emmerich, Tim (TimBo) Black
