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Honda of Concord
Concord, NC
4,425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,425 reviews
October 01, 2014
First time buyer I wa super nervous about going through this buying process again as my credit wasn't that great and the amount of "no's" I have gotten in the past. Bu I wa super nervous about going through this buying process again as my credit wasn't that great and the amount of "no's" I have gotten in the past. But they were able to get me approved for a pretty new car (2009 jetta) for a reasonable price. I love the car and Joy was a pleasure to work with. My only complaint is that the day after I bought the car I started having issues with the battery. When I took it to autozone to be looked at he stated that the battery was bad and should have been replaced long before I got it...which to me means it should have been replaced before it was sold to me. I was told that the battery wasn't covered in the warranty when I called the dealership about it. That's the only issue I have had with the car in the past month so I'm looking into getting the battery replaced now as it has random issues with not cranking even if nothing is left on. I have had to get numerous jumps at this point (I've had the car a little over a month) I'm still grateful that Joy and the finance department was able to work with my current situation to get me into a car that I love so for that thanks guys! More
by Jazz B
Employees Worked With
Joy Spencer, Joy Spencer
September 10, 2014
Fantastic Deal, and a pleasure working with Joy Spencer Was looking at Honda Ridgelines since I knew Honda was changing the model in 2016 and looking for an exceptional deal. I contacted 6 Dealerships wit Was looking at Honda Ridgelines since I knew Honda was changing the model in 2016 and looking for an exceptional deal. I contacted 6 Dealerships with the model and color I wanted and started to fine tune a quote from them all. 2 of the dealerships were out of state and one I had purchased quite a few cars from. Out of the 6 dealerships Concord Honda, specifically working with Joy Spencer were the only ones who were serious about their price and kept to the number. I had one local dealership waste 2 hours of my life only to come back $1300 higher than the quote and the salesmen actually laughed when he told me the number.....Completely different experience with Joy Spencer and the Honda of Concord team. I highly recommend them for an outstanding deal on a vehicle with no pressure. K.Lacks More
by klack002
Employees Worked With
Joy Spencer, Joy Spencer
September 03, 2014
If you buy here you're probably overpaying I shopped several Honda dealers in the Charlotte, NC area. Hendricks was by far the highest. They started out $2000 over the next cheapest dealer. The I shopped several Honda dealers in the Charlotte, NC area. Hendricks was by far the highest. They started out $2000 over the next cheapest dealer. They said they'd match any other offers, but I'd much rather deal with an honest store that doesn't try to take advantage of people who don't shop. Like most dealers they throw in a bunch of add-ons that drive the price up $1000 to $2000. All of the stuff is overpriced and most of it is bull crap or actually bad over the long run. Examples: Nitrogen in tires is bull. they want to charge you $100 to $200 up front and $20 every time they add some. The atmosphere is almost 80% nitrogen that's what you add if you just put regular air in the tires. Check it out at Consumer's Reports. They didn't find any benefit Cheap tinting cost over $500 and it is going to cause you grief down the road when it start scratching and bubbling. If you still want to buy here insist they remove all add-ons More
by songster
Employees Worked With
Chuck Hartsell
September 03, 2014
Used Car Purchase from Honda of Concord I scheduled an appointment to see Joy about a specific vehicle. When that vehicle turned out not to be the right one for me, Joy was great about look I scheduled an appointment to see Joy about a specific vehicle. When that vehicle turned out not to be the right one for me, Joy was great about looking through several other options, not rushing, and letting me take my time to figure out which vehicle was right for me. I found her to be personable and very knowledgeable. I'll definitely recommend her to my friends! More
by stfoulks
Employees Worked With
Chris Ijames, Joy Spencer, Joy Spencer
September 02, 2014
Great Experience at Honda of Concord It was a "joy" working with Joy Spencer. She was very efficient, knowledgeable and had everything completed on time without any hassle. I would high It was a "joy" working with Joy Spencer. She was very efficient, knowledgeable and had everything completed on time without any hassle. I would highly recommend buying a car from Joy at Honda of Concord. Thanks Joy. Nick More
by Nicola
Employees Worked With
Brian Emmerich, Joy Spencer, Joy Spencer
September 02, 2014
Great Experience Thanks to Joy Spencer for a wonderful car buying experience. She did not waste my time and let me decide what I wanted without pressuring me to make a Thanks to Joy Spencer for a wonderful car buying experience. She did not waste my time and let me decide what I wanted without pressuring me to make a decision. Thanks again. More
by nwmorgan
Employees Worked With
Joy Spencer, Joy Spencer
August 16, 2014
Joy Spencer is AMAZING! Joy Spencer made our car purchase easy & enJOYable. Joy asked us what we were looking for in a car and then schooled us on our options. She knew our b Joy Spencer made our car purchase easy & enJOYable. Joy asked us what we were looking for in a car and then schooled us on our options. She knew our budget and did not try to up-sell us. Joy walked us through the entire car buying process and was accessible at every turn. She was a pleasure to work with and went to bat for us... thank you. thank you. thank you. Honda of Concord is a better place having Joy Spencer on their Team! More
by Doox5
Employees Worked With
Joy Spencer, Joy Spencer
August 06, 2014
Thanks Joy Spencer and Honda of Concord I just moved to concord and was in the market for a new Honda Accord. Joy Spencer really made my car buying experience a great one. Joy was very nice I just moved to concord and was in the market for a new Honda Accord. Joy Spencer really made my car buying experience a great one. Joy was very nice and knowledgeable about the Honda Accord. I was not pressured into buying a specific car. I felt that Joy was looking out for my best interest. If you are in a good market for a Honda, I would highly recommend that you go see Joy Spencer at Honda of Concord! You will not be disappointed!!!! Lakuinta Meyers More
by LaMeyers
Employees Worked With
Joy Spencer, Joy Spencer
July 30, 2014
Do not waste your time with this dealership . I have owned 5 Hondas and have never been able to get a deal done with them. Their attitude toward customers is condescending and unless you are rea . I have owned 5 Hondas and have never been able to get a deal done with them. Their attitude toward customers is condescending and unless you are ready to give them a wildly profitable deal... plan to sit there for a while. I tried to do the "Exchange Program" with my previous Accord. I wasted several trips there to just be extremely lowballed on the trade. For both trips there, I was assured we could get the deal done. Never happened and went with another dealership that got me in the new Accord... same trim, color, payment, and term. Honda of Concord said they could do it to get me in the door, and just wasted several hours of my day... twice. They just try to knuckle ball you into a lease and pretend you have no equity... despite what Kelly Blue Book states. I cannot understand why anyone in their right mind would sign up for a lease. The one caveat to that would be a business because they can expense a lease payment. From a personal perspective... you are just throwing money away. So now I am looking at upgrading my Odyssey under the pretense of the "Exchange Program". I give them a another shot (I feel like I'm understanding that definition of insanity... where you keep trying the same thing but expecting a different result) and again I get the lowball trade and a payment way above my current payment. The Exchange program is a joke and there is no trading your car in and keeping the same payment. The real program is to get you in the door under the Exchange Program pretense, and then let you sit around so long you will sign anything you finally get out of there. Save your time and sanity and visit another dealership... you cannot work with them unless you are willing to pay... in time and money. Further, why are all the cars loaded to the gills with accessories that no one wants? For example, the carcinogenic chemicals of the stain treatment & paint protectants, the unsightly 80’s pin stripe, window tinting on a minivan that comes from the factory with tinted windows, mud flaps, window visors, and etc. I think adding all this grossly marked up profit generators is out of control; and it should be up to the customer if they want to add certain accessories, instead of having them picked for them, and charged for things they don’t even want. More
by NC Customer
Employees Worked With
Chip Olin, David Neumann
July 22, 2014
Thanks Honda of Concord!! I haven't purchased a car in 10 years, and didn't know what to expect. WOW... The Sales team did a terrific job! Joy and Sid really knew the Pilot i I haven't purchased a car in 10 years, and didn't know what to expect. WOW... The Sales team did a terrific job! Joy and Sid really knew the Pilot inside and out and shared their knowledge (not just brochure information). They also did a great job encouraging me to feel comfortable and welcome, and that car buying did not have to be a battle. Mike bent over backwards to ensure every detail was addressed. Good people, not great salesmen, make a dealership successful! More
by pazambuto
Employees Worked With
Mike Maman, Joy Spencer, Joy Spencer
