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Honda of Concord
Concord, NC
4,426 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 13, 2014
Honda of Concord The salesman Trent was courteous and helpful. Be warned when dealing with the managerial side of Honda of Concord. I purchased a vehicle and did a pla The salesman Trent was courteous and helpful. Be warned when dealing with the managerial side of Honda of Concord. I purchased a vehicle and did a plate transfer. The office made a mistake and ordered me a new plate despite clearly being told we were doing a plate transfer. This created a new $400 bill for me from the state (I just paid my vehicle tax on the old vehicle).Then the finance guy (Ted Johnson) lied and misrepresented my situation to the sales team when I questioned why I was receiving a new plate in the mail. Ted viewed my previous title and registration and assured me everything was a "go" for a plate transfer. He even emailed me in the same week of the purchase requesting a picture of the old plate for his records. Well, fast forward to me getting a new plate and all of the sudden I can't do a plate transfer because Ted didn't put my wife's name on the new title despite me asking him if it was necessary. When Ted learned I could NOT do a plate transfer did he call me? Did he ask me if I would like simply to have my wife's name put on the new title? You guessed it... not so much as a peep. He stayed quiet because it would have involved Ted having to do a little paperwork. Instead he just went ahead and applied for a new plate without telling me. When I called and spoke with the Finance Director (Mr. Fogg) he told me to kick rocks. He felt Honda of Concord did nothing wrong and had no obligation whatsoever to contact me after they screwed up. I will NEVER purchase a vehicle again from these xxxxxxxx. I have never been treated the way I was at Honda of Concord when purchasing a new or used vehicle. Be warned! After they get your money is when all the niceties wash away and the ugly interior is exposed. More
by craiglenell
Employees Worked With
Trent
May 11, 2014
Excellent service from Joy Spencer! Minor note to all car dealers: Every car that runs should come with at least TWO keys. If they take in a trade-in without a second key, and are unab Minor note to all car dealers: Every car that runs should come with at least TWO keys. If they take in a trade-in without a second key, and are unable to obtain the 2nd key from the owner, then they should go ahead and make a duplicate without the new buyer having to request it and wait for it. Great service from Joy Spencer. Honda of Concord made the extra key as quickly as they could. Highly recommend this dealership. More
by ZimmerRichard
Employees Worked With
Joy Spencer, Joy Spencer
May 10, 2014
Great experience leasing 2014 Honda Accord I had a great experience leasing my new 2014 Honda Accord from Honda of Concord. From my first phone call inquiry, Joy Spencer was extremely helpful a I had a great experience leasing my new 2014 Honda Accord from Honda of Concord. From my first phone call inquiry, Joy Spencer was extremely helpful and informed. We set up a meeting time a few days later and Joy only had to show me two cars before I found the one that fit me perfectly.I knew I wanted to make a quick purchase and Joy made that happen. I drove my beautiful sport edition off the lot that same evening. This was my first time ever leasing/buying a new car and it went so smoothly. I am completely satisfied with my experience at Honda of Concord and will definitely be going back to them in the future. More
by mspuches90
Employees Worked With
Joy Spencer, Joy Spencer
May 08, 2014
Awesome Experience! I don't think I've felt so comfortable at a dealership. Joy Spencer was super and deal was done quickly and efficiently! I found a car I liked onlin I don't think I've felt so comfortable at a dealership. Joy Spencer was super and deal was done quickly and efficiently! I found a car I liked online and emailed the dealership. Quickly I was connected with Joy. She was nice, knowledgeable, easy to work with and very efficient. Les Steele, business manager in finance, was great too. Thank you!! I'm thrilled with my Civic! More
by LDB091567
Employees Worked With
Joy Spencer, Joy Spencer
May 06, 2014
Great Customer Service! From the moment she introduced herself on the lot until the close of our transaction, working with Joy Spencer was the perfect car shopping experience From the moment she introduced herself on the lot until the close of our transaction, working with Joy Spencer was the perfect car shopping experience. Joy was professional and knowledgeable. She was not pushy!! She listened to our needs and offered perfect options. I have NEVER had a sales consultant spend time with me to make sure I was comfortable with my new car amenities as Joy did. She even helped me set up Bluetooth. Thanks Joy for changing my perception of car shopping. More
by Carols1205
Employees Worked With
Joy Spencer, Joy Spencer
April 23, 2014
2008 Toyota Prius This dealership is very efficient when it comes to purchasing a vehicle. I first inquired the car on Saturday, April 19 2014, and was contacted in les This dealership is very efficient when it comes to purchasing a vehicle. I first inquired the car on Saturday, April 19 2014, and was contacted in less than hour of browsing online. I was able to come and test drive the car that night, and fill out most of the paperwork that was required. I was contacted on Monday saying that I could come and get the vehicle. All of the agents that assisted my boyfriend and I were very friendly, and I was impressed at how quickly everything was handled. I was also impressed that they cleaned the car very thoroughly, and filled up the tank before sending us on our way. I will definitely recommend this dealership to anyone who is searching for a new car, and my boyfriend has stated we will also be returning there whenever it's time for him to purchase one as well. More
by walkerb94
Employees Worked With
Ashley Zinnerman, , Brian Emmerich, Joy Spencer, Joy Spencer
April 23, 2014
Our experience with Joy Spencer From the moment we drove onto the dealership lot, we were greeted by friendly and attentive people. We were shown the exact models we wanted to see a From the moment we drove onto the dealership lot, we were greeted by friendly and attentive people. We were shown the exact models we wanted to see and not directed to other models. This was good as we did not wish to see anything other than the CR-V. Joy listened to exactly what we wanted and answered all questions thoroughly. After we chose the car we wanted, all paperwork was completed with, once again, explanations during each step. We told the sales person what price we wanted to pay and everyone cooperated to the max. We felt the cost was very fair to all. Our overall experience was great and I would recommend this dealership to everyone interested in purchasing a Honda. I would also recommend that they talk with Joy Spencer. Our initial contact was with Quentin Williams and he was wonderful to work with as well. More
by karenwht6
Employees Worked With
Joy Spencer, Joy Spencer
April 14, 2014
new car We recently bought a car here and had a great experience. James Rabar assisted us in finding the perfect vehicle. We also had help from Rich(not sur We recently bought a car here and had a great experience. James Rabar assisted us in finding the perfect vehicle. We also had help from Rich(not sure of last name), and one other gentlemen who were both very helpful. I would definitely recommend this dealership. More
by meganh13
Employees Worked With
James Rabar
March 02, 2014
Joy was great! She made the process of buying a new car easy and hassel free. She was willing to listen to my concerns and get me the price I wanted! I would highly recommend working with her! easy and hassel free. She was willing to listen to my concerns and get me the price I wanted! I would highly recommend working with her! More
by Aepnsar
Employees Worked With
Joy Spencer, Joy Spencer
March 01, 2014
After multiple dealerships were rude and left us feeling hopeless, Jorge Ferreira turned our view of the car buying process a complete 180. He was helpful and attentive and never pushed us at all. He list hopeless, Jorge Ferreira turned our view of the car buying process a complete 180. He was helpful and attentive and never pushed us at all. He listened to what we wanted and never tried to tell us what we "needed" instead. He wanted us to get what we wanted and expected nothing less. He made the experience fun and relaxing. Cannot express how awesome it was. Jorge, Richard, Chris, and Yolanda were awesome. Definitely going back if/when we need to make another purchase. More
by MattAlexa
Employees Worked With
Chris Ijames, Yolanda Williams
