Honda of Concord

"Low Stress" From start to finish, Dave and Joy, were professional and straightforward. I had a great deal of anxiety when looking for my next car. After visitin From start to finish, Dave and Joy, were professional and straightforward. I had a great deal of anxiety when looking for my next car. After visiting another dealership I was refreshed in dealing with a group that didn’t do anything but listen to my needs and found me a great deal. I would highly recommend Honda of Concord to anyone looking for their next car. More

Best Experience Ever There aren't words to explain how great the Service was from Tim Black, Chip Olin & Chris Ijames. We bought 2 cars in one day from them. They have suc There aren't words to explain how great the Service was from Tim Black, Chip Olin & Chris Ijames. We bought 2 cars in one day from them. They have such a great inventory and gave us a great deal on our trade in! We were worried we would have to go to several dealerships to find cars my husband and I each liked. Tim was great from the initial test drive to staying extra late to make sure the cars were perfect before we pulled out. We had a fussy 17 month old that Tim stepped in to help keep entertained while getting the paperwork done. Chip helped us find the exact cars that we were looking for. Chris got us better financing than our Credit Union had offered us. We have used our same Credit Union for over 10years and have never had a dealer beat their financing offers. Chris did all our paperwork so fast and it wasn't the typical wait around the dealership forever to get a car. We were in and out in record time with 2 new cars! Thank you guys SO Much for an amazing experience! We love our new cars! More

Purchased a new CRV Touring, had a very good experience. My husband and I purchased our 4th CRV. we really like everything about it. We liked our salesman, TimBo Black he was very helpful. The building wa My husband and I purchased our 4th CRV. we really like everything about it. We liked our salesman, TimBo Black he was very helpful. The building was clean and the offered ample free water and popcorn. We also get our CRV's serviced there and they do an excellent job. More

Joy Spencer Just bought a Honda CRV from Joy Spencer. She is the most professional Salesperson My husband and myself have ever had the pleasure of dealing with. Just bought a Honda CRV from Joy Spencer. She is the most professional Salesperson My husband and myself have ever had the pleasure of dealing with. More

The people were outstanding and very helpful. I went in to today to Honda of concord to look into purchasing a new car. My credit rating is not the best and the people of Honda of Concord were out I went in to today to Honda of concord to look into purchasing a new car. My credit rating is not the best and the people of Honda of Concord were outstanding with there quality experience. With very little trouble they were able to satisfy mine and my wife needs and put us in a 2014 Accord with payments that works. I will recommend to anyone looking for a new or pre own to definitely look there way. More

New car after 22 years! I decided after 22 years it was time for a new car. I bought my Honda Civic in 1995 and have had very few problems with it. I decided I wanted to de I decided after 22 years it was time for a new car. I bought my Honda Civic in 1995 and have had very few problems with it. I decided I wanted to deal with Honda again and wanted a CR-V or HR-V this time around. I was greeted upon exiting my car and and began my appointment on time and left with a new car. Joy Spencer and Brian Emmerich did everything and all I had to do was initial and sign the papers. They both made the process so easy for me that I would definitely recommend Honda of Concord to family and friends. More

Always Very helpful We bought our car at Hendrick in concord North Carolina, and I use the Pompano Beach Florida one as well. I have never been disappointed. Great staff We bought our car at Hendrick in concord North Carolina, and I use the Pompano Beach Florida one as well. I have never been disappointed. Great staff More

Excellent cooperation and flexibility My wife and I shop for cars differently than the average buyer. We start by renting vehicles when we travel. We use those experiences to determine the My wife and I shop for cars differently than the average buyer. We start by renting vehicles when we travel. We use those experiences to determine the brands we enjoy and then pare the list of vehicles we would consider buying based on Consumer Reports evaluations and reliability findings. we pick three brands, then determine the type of vehicle we want (sedan, SUV, truck, etc.). We narrow the choices to three or four and then start looking at dealerships. We test drive all the vehicles at the respective dealerships and determine the target dealer, the one at which we believe we will find the best information, service department and incentives. We pick three vehicles we could accept as our final choice and test drive each of those. We construct an evaluation grid that compares the characteristics and features and options we might be interested in. By this time, we have been looking for about 18 months. We try to time our purchases to fall in late Julyu or Late August, which seems to be the time most dealerships offer the best deals and the most valuable incentives. We determine the MSRP, invoice price and price as we want the vehicles configured using CR, USAA and TruCar services. We negotiate a deal for each of the vehicles at each dealership, often using the offers from one dealer to leverage pricing power at the next. We negotiate for a price that is en excellent price, no more than $200 over invoice. We sometimes are able to negotiate prices that are below what is reported to be the invoice price. It is not uncommon for us to walk away from a deal that isn't good enough and then return, either at the sales rep's invitation or at a later date on our own initiative with an offer that is $50 higher than the one we walked away from. we don't do trade-ins and we don't discuss financing until AFTER we negotiate the full, drive-away price for the vehicle, including taxes, tags, delivery, all options and all other "extra" charges. We never buy extended warrantees. (Instead of an extended warrantee, we set aside money in a savings account for unanticipated repair costs. We don't use it very often.) We will, depending on the value offered, pay cash, do a bank loan, finance through USAA or lease, but whichever way we finance the purchase is designed to keep cash cash flow reasonable and total cost at a minimum. Buying this way requires cooperation from the dealership and the sales representative. It is also time intensive but it has paid off with what is usually a good, comfortable, unemotional buying decision. Itv works for us and we enjoy the process. The dealerships usually don't. Our most recent buying experience was at Honda of Concord. They allowed us to do several test drives on several vehicles, some with the sales rep and some without, and some even overnight as we neared a final choice. The managers, service technicians, sales people and clerical staff were always courteous and patient as we worked our way through our preferred buying process. Delivery was a challenge because the dealership didn't have the exact vehicle we wanted. It took a month to find the vehicle, arrange for an in-transit swap with another dealership and get the vehicle delivered with the preferred trim level, color, options and accessories. Our sales rep stayed on top of the process and kept us informed as it played out. We were very pleased and satisfied with the dealership from top to bottom and from start to finish. We got an excellent vehicle for an excellent price. More

Joy Spencer is awsome Wonderful experience , very friendly Home delivery and she went over all the features Highly recommend Great folks easy to deal with did eve Wonderful experience , very friendly Home delivery and she went over all the features Highly recommend Great folks easy to deal with did everything from my house More