Honda of Concord

Excellent service. Smooth transaction Very short wait time to complete the buying process. Would definitely come back to this dealership Smooth transaction Very short wait time to complete the buying process. Would definitely come back to this dealership More

Robin was absolutely fantastic. She went over everything with me was kind and friendly. This is my second lease that she has helped me with. I highly recommend her. She went over everything with me was kind and friendly. This is my second lease that she has helped me with. I highly recommend her. More

We have purchased two vehicles from Honda of Concord and have never had a complaint. We recently purchased a used 2022 Passport and the experience was painless. Jim Doyle was our sales person and he was gre have never had a complaint. We recently purchased a used 2022 Passport and the experience was painless. Jim Doyle was our sales person and he was great to work with. He was focused on us and answering all questions and really making sure we understood all of the features of the car. Great experience and we love our Hondas. More

The BEST EXPERIENCE EVER! Max was very attentive and kind. He was so helpful and honest in answering any questions I had. His joyful demeanor and smile were infectious and mad Max was very attentive and kind. He was so helpful and honest in answering any questions I had. His joyful demeanor and smile were infectious and made buying a vehicle a wonderful experience. Brian handled financing with ease and made it less stressful than it could have been anywhere else. He was a wonderful advocate to make this sale possible and didn't lead me astray. These guys are the greatest and I will definitely be back, if only, just to see them. Thank you for everything! More

This is undoubtedly the most professional and courteous dealership and staff in the industry. Max and Brian were so very kind, helpful and knowledgeable. Purchased from here many times. Incomparable Hen dealership and staff in the industry. Max and Brian were so very kind, helpful and knowledgeable. Purchased from here many times. Incomparable Hendrick Honda of Concord!! Thanks again!Q More

I am extremely disappointed with the way Hendrick handled what should have been a straightforward customer service issue. The problem with our vehicle should have been addressed while it was still under w what should have been a straightforward customer service issue. The problem with our vehicle should have been addressed while it was still under warranty. Instead, the issue wasn’t identified until we brought the vehicle back for a recall, at which point we were told it now required a repair at our expense. It’s frustrating to be charged for a problem that should have been caught and resolved when the vehicle was covered under warranty. To make matters worse, when we picked up the vehicle, the invoice did not reflect the discounts we had been told would be applied to “make it right.” When we questioned this, our service advisor, Jessica, responded, “We don’t have $100 to give on this.” Considering this is Hendrick, that response was surprising and disappointing. Rick Hendrick (net worth 1 billion - 13 billion in revenue from multi-dealerships) certainly has the resources to stand behind his customers, especially when the issue should have been corrected under warranty in the first place. Even more concerning was Jessica’s comment: “When you brought this in, we had a feeling you were going to be like this.” No customer should ever be spoken to that way. Rather than listening to our concerns, we were made to feel like we were the problem for simply asking the dealership to honor what had been discussed. In the end, we paid over $500, including approximately $150 in fees that were never disclosed or approved during the phone call authorizing the repair. Some charges were simply listed as “Misc.” When I asked what they were for, I was told they were just “required fees,” without any meaningful explanation. Customers deserve full transparency before work is performed—not surprises when they arrive to pay the bill. What makes this experience especially disappointing is that we purchased our vehicle from Hendrick and have remained loyal customers. We’ve also chosen Hendrick’s Body Shop on three separate occasions following accidents that were not our fault, even though we had many other repair shop options. The Body Shop has consistently provided excellent service, which makes this experience with the service department even more disappointing. Loyal customers deserve honesty, transparency, and respect. Instead, we left feeling dismissed, overcharged, and treated as though our concerns were an inconvenience. Unfortunately, this experience has significantly damaged our confidence in Hendrick’s service department. More

Max, Sean and Chris James, Were very helpful and knowledgeable. A pleasure to work with. knowledgeable. A pleasure to work with. More

Robin and Nick were amazing to work with when I bought my daughter a car! Highly recommend Honda of Concord daughter a car! Highly recommend Honda of Concord More

I wanted to take a moment to express my gratitude for the exceptional service I received from Seth Rodgers during my recent visit. Seth assisted me with my purchase of a used vehicle, and from the start, exceptional service I received from Seth Rodgers during my recent visit. Seth assisted me with my purchase of a used vehicle, and from the start, he was incredibly friendly and efficient. He is clearly well-versed in all vehicles and took the time to explain the differences between various makes and models in depth. One aspect that stood out to me was how Seth broke down the features inside and out in a way that was easy to understand. As this was my first time purchasing a car at a dealership, his guidance made the process quick and easy. Thank you once again for having such a knowledgeable and customer-focused team member. I will certainly recommend Honda of Concord to my friends and family! More

Aaron is the best! I WILL RECOMMEND TO EVERYBODY!! He went above & beyond to make sure we were satisfied! I WILL RECOMMEND TO EVERYBODY!! He went above & beyond to make sure we were satisfied! More