Honda of Concord

Consistently excellent customer service We purchased our 2006 Pilot brand new and have had all service performed at this dealership ever since. The car is in excellent shape and we are very We purchased our 2006 Pilot brand new and have had all service performed at this dealership ever since. The car is in excellent shape and we are very confident in it despite the increasing mileage. Larry Burris in service department consistently provides excellent customer service- performing all work as agreed and going above and beyond by informing us of potential future issues. That is very helpful for planning our budget and schedule. So for example during a regular maintenance visit he may say, we noticed wear on the steering tie rods and they will need some work in the next 6 months. Now I know what to expect and can plan for it. Very confident in this dealership and thank you Larry. Not going anywhere else! More

Awesome to work with! Joy knew what we needed, and really had our best interest mind. She was extremely patient with dealing with our financial needs and made it all work i Joy knew what we needed, and really had our best interest mind. She was extremely patient with dealing with our financial needs and made it all work in the end. Even after the agreement Joy has been consistent in making sure we are completely satisfied. We were refered to Joy Spencer from a previous happy customer and plan on doing the same. More

Great Experience Joy was extremely helpful with the selection of my new pilot. She explained all the trim levels and options and understood what I was looking for and Joy was extremely helpful with the selection of my new pilot. She explained all the trim levels and options and understood what I was looking for and what I did not need. She didn't try to push me into a higher price range that I was not comfortable with and she made negotiations very pleasant, even with a very impatient 4 yr old and 1yr old. We expect our pilot to last a very long time but when it is time for another vehicle, Joy is the first person I will call! More

Awesome experience! My husband and I are parents of four boys 8 and under. We started inquiring with Honda of Concord in August 2014 and it has been a pleasure to work w My husband and I are parents of four boys 8 and under. We started inquiring with Honda of Concord in August 2014 and it has been a pleasure to work with such great people. Joy Spencer was our sales rep and she went above and beyond to help us and was extremely patient with us when we had to halt our car buying in the Fall. We told her we would be back and after recent communication, Joy worked diligently with our family to help us get in a much-needed Odyssey that gives us ample room for a family of six. We couldn't have asked for a better experience. She is wonderful and I have already recommended her to others. Then, when we went into to sign the paperwork with Rich McDonald, he was absolutely great.....he and my husband both enjoyed talking "football" and discovered they have the same love for the Dallas Cowboys. He carefully explained everything to us and didn't waste our time....awesome guy! I have bought from Honda of Concord before but don't remember ever having this kind of wonderful experience. Thank you so much! We absolutely love love love our Odyssey! Chip Olin also made contact with us during our car buying process and he was a huge help to us.....everyone was just awesome! More

Fantastic as usual! This was my 4th vehicle at this dealership, and they're wonderful every time. I appreciate the effort put into getting me what I want, without any sa This was my 4th vehicle at this dealership, and they're wonderful every time. I appreciate the effort put into getting me what I want, without any sales pressure. Great sales and service! More

New Honda CR-V Purchase, 1/3/2015 My wife and I had pre-arranged a visit to the Honda of Concord dealership. Our purpose was to have the vehicle we would trade appraised, and get out-t My wife and I had pre-arranged a visit to the Honda of Concord dealership. Our purpose was to have the vehicle we would trade appraised, and get out-the-door figures for what the trade would require. Our sales associate was Joy Spencer. From the beginning we were impressed with her knowledge of all aspects of getting the information we needed. She knew the product, had helpful suggestions, and stayed with us for the entire time, which was longer than we had anticipated. Since this was our third and final dealer we planned to visit, we already had our plan, and ultimately made a purchase. The final costs was not that much, but slightly above what I had figured, and I was comfortable knowing why. One other comment. I don't really have a criticism with any of the dealers and their staff that we encountered in this process. All that we met were nice and none were dismissive. But I think each had boundaries based on how the dealership operated. In our experience, and for us, the Honda of Concord Dealership ranked higher overall. More

AWESOME I purchased my vehicle on Dec 27.14. Joy spencer was such a joy to work with. She contacted me after I submitted a request online. Joy my car experie I purchased my vehicle on Dec 27.14. Joy spencer was such a joy to work with. She contacted me after I submitted a request online. Joy my car experience such a breeze and enjoyable experience. Thank you so much Joy and Chris!! I will be back for years to come!!! Christina and Patrice More

Rough Service Department Experience Terrible service department with even worse customer service! Considering they do not take service drive ins without a scheduled appointment, you wou Terrible service department with even worse customer service! Considering they do not take service drive ins without a scheduled appointment, you would think the appointment time would matter! Not so much with Honda of Concord. As I found out today, my 0800am appointment time only means "they will work the car in within an hour"!!! And this is just for a scheduled maintenance oil change/tire rotation. To make things worse, I had to wait over an hour to finally meet with someone in finance to cancel my maintenance plan and get a refund. And to top that off, they hit me with a $50.00 cancellation charge that "could not be waived"! I'd rather take my car to the local oil shop than deal with this place ever again! Customers beware! More

GREAT experience! Joy Spencer was awesome to work with! I spent a month communicating with her only via email and phone and the day I walked in the dealership she made Joy Spencer was awesome to work with! I spent a month communicating with her only via email and phone and the day I walked in the dealership she made the process super easy and smooth! I love my car and will definitely be back to work with her. Brian Emmerich was also great to work with and helped me out a lot. Thankful for such a great experience!! More

Joy Spencer is one of a kind!! Joy spencer contacted me after I submitted a request online. From the start she was very kind and knowledgable, on top of being very understanding! We Joy spencer contacted me after I submitted a request online. From the start she was very kind and knowledgable, on top of being very understanding! We were in the market for a Honda Odyssey. She did her very best to work with our family's budget, even worked on her vacation! She went above and beyond in every area of service! that kind of service is hard to come by these days! She became more than our sales person, she became a friend! What more can you ask for!! More