Honda of Concord

We were already familiar with Honda of Concord and their We were already familiar with Honda of Concord and their customer service due to taking our 1999 CRV in for routine maintenance. We were in the mark We were already familiar with Honda of Concord and their customer service due to taking our 1999 CRV in for routine maintenance. We were in the market to buy a newer vehicle, but still keep the CRV because it is still running great. We had already done our research on the car we wanted to get (2012 Honda Fit Sport), so we were well informed before stepping foot on the lot. We had requested an online price quote, and Gerard Apadula was the one to give us a call (We were actually on the way to the dealership at the time - a Sunday). We arrived and were met by many friendly folks, but we asked for Gerard. He knew about the car we were looking at, and went with us on a test drive. We weren't sure if we wanted to purchase that day, but the car we test drove was very appealing, and there wasn't another on the lot with all the same features. We were there for 5 hours and met with Rich York during negotiations, but we were never hassled to buy. We went ahead and used Honda's financing, because we got an even better rate than our credit union. Amanda Aledia in finance was extremely nice and got us through all the paperwork. Overall we are very pleased with our experience, and don't feel ripped off in the slightest! We will continue to do our business with Honda of Concord. More

Recieved a letter in the mail wanting us to come in and look to upgrade our 2011 Honda Accord for a 2012 Accord. Looked at several models and decided to go with the EX-L with navigation. We are really enjo look to upgrade our 2011 Honda Accord for a 2012 Accord. Looked at several models and decided to go with the EX-L with navigation. We are really enjoying it so far. Sales staff were great to work with. More

Tony was extermely helpful. He took the time needed to discuss the options on several different cars. He was able to work something out to keep the payments where they were needed. Would recommend him to discuss the options on several different cars. He was able to work something out to keep the payments where they were needed. Would recommend him to anyone looking to buy a car. More

The Honda of Concord website was easy to navigate and I was able to find a used truck at a great price. Yolanda contacted me immediately with no sales pressure. Even at the dealership Yolanda didn't pressu was able to find a used truck at a great price. Yolanda contacted me immediately with no sales pressure. Even at the dealership Yolanda didn't pressure us into the deal. She gave us the options and worked with us. The only negative was the trade-in value that the website gives you is from the Black Book that gave me a good trade-in value on my 05 Honda Pilot. But at the dealership, they used Kelley Blue Book for the trade-in appraisal which was a lot lower than the Black Book value on the website. The pilot was rated at the Kelley Blue Book fair trade-in value at the dealership but in my opinion it was between good to great condition. Through my car buying experiences, NADA was the industry standard for banks and dealerships. NADA was slightly lower than Black Book value. I felt like it was the Bait and Switch to get you in there. Rick Hendrick should remove the Black Book Trade-In value from the website if they aren't going to honor it. We were able to reach a trade-in value that was acceptable and complete the deal. The price of the truck was below retail price at a good deal. This was my third vehicle purchased at Honda of Concord, NC. I will probably purchase my next car from Honda of Concord in the future. The sales woman Yolanda (internet sales manager) was very knowledgeable and friendly. More

This was my second vehicle purchase from Hendrick. The sales person was helpful and I didnt feel pressured. They have good inventory to choose from. sales person was helpful and I didnt feel pressured. They have good inventory to choose from. More

My overall experience at Honda of Concord has been great! Everyone was very helpful. And once they understood what we needed, David and Robin found exactly what we wanted. Tom and Tim were very helpful in Everyone was very helpful. And once they understood what we needed, David and Robin found exactly what we wanted. Tom and Tim were very helpful in closing the deal. I would recommend Honda of Concord to any of my friends, family and co-workers. More

Gerard Apadula is the best salesman ever. He was REALLY patient and worked hard for me to stay within my budget and still be able to get a GREAT CAR. He made sure I was really happy. Great customer service patient and worked hard for me to stay within my budget and still be able to get a GREAT CAR. He made sure I was really happy. Great customer service goes a long way. I will tell everyone about my experience with him and honda of concord. More

This was my second new auto bought from Honda of Concord. My original purchase (in 2008) was a four-cylinder Accord sedan. This year (Tuesday, July 31) I purchased a six-cylinder Accord. Service and atten My original purchase (in 2008) was a four-cylinder Accord sedan. This year (Tuesday, July 31) I purchased a six-cylinder Accord. Service and attention to detail by Mr. Dentis Shaw as well as the finance manager and sales manager was outstanding in all aspects of the presentation and transaction. I was at the dealer at about 4:00 PM for maintenance on my '08 Accord on an extremely busy business day and evening. I had no intention to purchase a new car that evening. However, I agreed to listen to what the dealer termed as a purchase I wouldn't regret even if I just listened. To cut to the chase, I left the dealership (at approximately 8:30 PM) with my new Accord, feeling that I had been offered a very good deal by Honda of Concord. Dentis Shaw is a seasoned professional with his sales pitch. His approach is more like he's making new friends rather than selling cars. I'm 71 years old and have bought 28 new cars over the course of the past 53 years. This was the first time I have ever left a dealership with a new car and felt that I had actually (not just apparently, but actually) been offered a good deal on my purchase. I highly recommend Honda of Concord and Mr. Dentis Shaw. Edd Hauser, P.E., PhD Charlotte, North Carolina More

My husband and I had a problem with our new Honda Accord. We went through customer service of Honda Cars of America with little satisfaction. Then we talked with the General Manager at our dealership and his We went through customer service of Honda Cars of America with little satisfaction. Then we talked with the General Manager at our dealership and his service personnel. Honda Cars of Concord were very helpful and courteous to us. They were very concerned about our situation with the car and help us resolve the issues. I would recommend this Honda Cars of Concord Dealership to anyone for their outstanding customer relations and service. I give this dealership and it's staff all 5's. It's important as a consumer that you have a voice and to be heard and this is a perfect tool for that. More

Kristin went out of her way to ensure that I was completely satisfied with my purchase. Once I got my vehicle home, I noticed one of the tires was damaged. (I purchased a used vehicle) She promptly completely satisfied with my purchase. Once I got my vehicle home, I noticed one of the tires was damaged. (I purchased a used vehicle) She promptly got with the service department and arranged for the tire to be replaced. Great experience! I would recommend Kristin and Honda of Concord. More