Honda of Concord

Joy Is the "GO TO" So i was lucky enough to stumble upon Joy for my first car buying experience. She worked hard to get me into a car. She kept in contact as we looked f So i was lucky enough to stumble upon Joy for my first car buying experience. She worked hard to get me into a car. She kept in contact as we looked for financing and looking into different vehicles. I'm not sure about everyone's first experience, but mines was GREAT! I'd definitely recommend her to anyone searching for a car (new/used) at Honda of concord or in their auto mall. More

Joy is an Angel Joy Spencer was recommended to me by a fellow Honda employee. She is amazing and my new Angel. She took time and listened to my needs/wants with a new Joy Spencer was recommended to me by a fellow Honda employee. She is amazing and my new Angel. She took time and listened to my needs/wants with a new vehicle and came in on her day OFF to find the perfect Pilot for my family and I couldn't be more pleased. She's friendly, welcoming and knowledgable. She & Brian (finance) were a great team that helped me get a great deal that fits in my budget. If I could shout from the mountains I would ;) truly a great experience. More

Joy is the best My husband contacted Joy about an used pilot we were interested in. When we arrived to dealership she was very friendly. Showed us the vehicle, we t My husband contacted Joy about an used pilot we were interested in. When we arrived to dealership she was very friendly. Showed us the vehicle, we test drove it & then she presented all the maintenance that had been done & carfax. She would go above a beyond to show show & explain things to us. This was honestly the best experience I've had @ a dealership. I do NOT like pressure & being constantly asked, "well what you think". She did Not pressure us or be repetitive just to make a sale. More

it was such a JOY working wtih Joy! My husband and I had the best experience ever working with Ms.Joy Spencer. She was very professional and accommodating, she took her time and made sur My husband and I had the best experience ever working with Ms.Joy Spencer. She was very professional and accommodating, she took her time and made sure we understood all out options and everything being offered to us. She didn't try to push us into buying what she wanted and listened to what it was we wanted. she was an absolute JOY! Tens across the board!!! -Darlene Johnson More

Great Experience My wife initially worked with Joy over the internet to get details on the car and pricing and found her very helpful. When we arrived Joy was unfortu My wife initially worked with Joy over the internet to get details on the car and pricing and found her very helpful. When we arrived Joy was unfortunately busy but Phillip was able to help us with the test drives. We inadvertently set a record with 4 test drives (both myself and my wife test drove two cars) but throughout the process Philip was friendly and helpful and was knowledgeable enough to answer our questions. Once we decided to purchase the car we found the process smooth and appreciated that there were no additional hard sales tactics. Joy spent 30 minutes with us before we left making sure we understood everything about the car. Overall we found it a great experience and would highly recommend both Joy and Phillip to anyone. More

Love my car My credit wasn't the best, so getting into a car that I wanted was going to be hard. Joy had pulled a MIRACLE. I got a car that I love thanks to Joy. My credit wasn't the best, so getting into a car that I wanted was going to be hard. Joy had pulled a MIRACLE. I got a car that I love thanks to Joy. She went above and beyond on trying to get me something I wanted. I truly can't express how happy I am. I would love to work with Joy again. Joy was very helpful and understanding through out this whole process. Thanks Joy. LOVE MY NEW CAR!!!!!!! More

First car buying experience went well Joy Spencer was extremely helpful finding the best car for my needs. To be honest, I don’t want a car, and I certainly don’t want the hassle of buying Joy Spencer was extremely helpful finding the best car for my needs. To be honest, I don’t want a car, and I certainly don’t want the hassle of buying a car. Searching online helped me have a game plan that made buying my pre-owned 2012 Civic much easier than I expected. When I got to the dealership, everything went smoothly. I was treated with respect, and Joy took the time to review the pros and cons of several different options. Chris Ijames helped me with the financing options, which were clear and simple. I’m very happy with this first-time car buying experience and my new car. More

Bad experience I called hours ahead to see a car on the lot. The salesman tells me the car is on the lot and that someone at the dealer will have key waiting for me. I called hours ahead to see a car on the lot. The salesman tells me the car is on the lot and that someone at the dealer will have key waiting for me. After making the hour commute to see the car, not only was the salesman not there, but the car had been SOLD already. This was after communicating with him throughout the day and him promising me a look at the car. After that ridiculousness, the salesman who informed me of the car being sold already, has the disrespect to want to show me other cars. You have to be kidding me?! Also, had to wait almost 45 minutes just to see a rep. Thanks but no thanks. I wouldn't recommend this dealer to anyone. More

First class experience. Joy provided us with a first class experience. She answered all of my initial questions over email, and once we arrived to the dealership she gave my Joy provided us with a first class experience. She answered all of my initial questions over email, and once we arrived to the dealership she gave my wife and I a very detailed tour of the used Toyota Highlander. I was very impressed with her knowledge of a used Toyota at a Honda dealership. Once we started talking numbers, I felted no pressure from her. When I left to checkout additional Highlanders at other dealerships, Joy's level of service stood apart from what I received at the other places. Joy even answered my follow-up emails on her day off. Thanks to Joy, we were able to purchase the best Highlander available, with the cleanest Carfax at the best price. More

Lies, lies, and more lies! Worst experience ever. Was quoted an OTD price via internet. I asked for the stock number of the vehicle quoted, and it was sent to me. I have an enti Worst experience ever. Was quoted an OTD price via internet. I asked for the stock number of the vehicle quoted, and it was sent to me. I have an entire email trail showing everything from the agreed upon price to the stock number of the car, but when I show up they try to charge me $1,700 more because of "dealer accessories". I walked out of the dealership and had to have my wife drive back 45 minutes to pick me up. Sales Manager could have cared less. I have reached out for legal advice and we plan to pursue. We will also be contacting the BBB. Please be aware of the bait and switch game! More