Honda of Concord

First class experience. Joy provided us with a first class experience. She answered all of my initial questions over email, and once we arrived to the dealership she gave my Joy provided us with a first class experience. She answered all of my initial questions over email, and once we arrived to the dealership she gave my wife and I a very detailed tour of the used Toyota Highlander. I was very impressed with her knowledge of a used Toyota at a Honda dealership. Once we started talking numbers, I felted no pressure from her. When I left to checkout additional Highlanders at other dealerships, Joy's level of service stood apart from what I received at the other places. Joy even answered my follow-up emails on her day off. Thanks to Joy, we were able to purchase the best Highlander available, with the cleanest Carfax at the best price. More

Lies, lies, and more lies! Worst experience ever. Was quoted an OTD price via internet. I asked for the stock number of the vehicle quoted, and it was sent to me. I have an enti Worst experience ever. Was quoted an OTD price via internet. I asked for the stock number of the vehicle quoted, and it was sent to me. I have an entire email trail showing everything from the agreed upon price to the stock number of the car, but when I show up they try to charge me $1,700 more because of "dealer accessories". I walked out of the dealership and had to have my wife drive back 45 minutes to pick me up. Sales Manager could have cared less. I have reached out for legal advice and we plan to pursue. We will also be contacting the BBB. Please be aware of the bait and switch game! More

Professional and Exceptional Joy was knowledgable, professional, and friendly throughout the process. When our initial car did not meet our family needs, she helped guide our deci Joy was knowledgable, professional, and friendly throughout the process. When our initial car did not meet our family needs, she helped guide our decision on our Honda Pilot purchase. We got a good price on a used, but well maintained car. I've had bad experiences in the past with dealerships attempting to get on over on me, but I believe Joy was honest and fair during the negotiations. I give her my highest recommendation and would happily work with her on any future purchase. More

ccooke I found my new car online and the rest was smooth sailing. My sales lady, Joy even took the time to show me how to backup with the back up camera! She I found my new car online and the rest was smooth sailing. My sales lady, Joy even took the time to show me how to backup with the back up camera! She also helped me get my phone setup in the car. I really appreciated the excellent customer service attention she gave me! More

Good to excellent I wanted to comment about Joy spencer, our sales representative, very friendly and personable.She took time over the phone to get everything prepared I wanted to comment about Joy spencer, our sales representative, very friendly and personable.She took time over the phone to get everything prepared so there wouldn't be such a long wait to do all that has to be done. She took time to go everything about the car when we test drove it. Just an awesome person!!! David Fogg in the finance department was great too. We had some financial difficulties but got us through all of that. Thanks David. Also Brian Emmerich was very nice going over the financial paperwork. We are so happy we have a new Honda. Thanks to everyone. More

Consistently excellent customer service We purchased our 2006 Pilot brand new and have had all service performed at this dealership ever since. The car is in excellent shape and we are very We purchased our 2006 Pilot brand new and have had all service performed at this dealership ever since. The car is in excellent shape and we are very confident in it despite the increasing mileage. Larry Burris in service department consistently provides excellent customer service- performing all work as agreed and going above and beyond by informing us of potential future issues. That is very helpful for planning our budget and schedule. So for example during a regular maintenance visit he may say, we noticed wear on the steering tie rods and they will need some work in the next 6 months. Now I know what to expect and can plan for it. Very confident in this dealership and thank you Larry. Not going anywhere else! More

Awesome to work with! Joy knew what we needed, and really had our best interest mind. She was extremely patient with dealing with our financial needs and made it all work i Joy knew what we needed, and really had our best interest mind. She was extremely patient with dealing with our financial needs and made it all work in the end. Even after the agreement Joy has been consistent in making sure we are completely satisfied. We were refered to Joy Spencer from a previous happy customer and plan on doing the same. More

Great Experience Joy was extremely helpful with the selection of my new pilot. She explained all the trim levels and options and understood what I was looking for and Joy was extremely helpful with the selection of my new pilot. She explained all the trim levels and options and understood what I was looking for and what I did not need. She didn't try to push me into a higher price range that I was not comfortable with and she made negotiations very pleasant, even with a very impatient 4 yr old and 1yr old. We expect our pilot to last a very long time but when it is time for another vehicle, Joy is the first person I will call! More

Awesome experience! My husband and I are parents of four boys 8 and under. We started inquiring with Honda of Concord in August 2014 and it has been a pleasure to work w My husband and I are parents of four boys 8 and under. We started inquiring with Honda of Concord in August 2014 and it has been a pleasure to work with such great people. Joy Spencer was our sales rep and she went above and beyond to help us and was extremely patient with us when we had to halt our car buying in the Fall. We told her we would be back and after recent communication, Joy worked diligently with our family to help us get in a much-needed Odyssey that gives us ample room for a family of six. We couldn't have asked for a better experience. She is wonderful and I have already recommended her to others. Then, when we went into to sign the paperwork with Rich McDonald, he was absolutely great.....he and my husband both enjoyed talking "football" and discovered they have the same love for the Dallas Cowboys. He carefully explained everything to us and didn't waste our time....awesome guy! I have bought from Honda of Concord before but don't remember ever having this kind of wonderful experience. Thank you so much! We absolutely love love love our Odyssey! Chip Olin also made contact with us during our car buying process and he was a huge help to us.....everyone was just awesome! More

Fantastic as usual! This was my 4th vehicle at this dealership, and they're wonderful every time. I appreciate the effort put into getting me what I want, without any sa This was my 4th vehicle at this dealership, and they're wonderful every time. I appreciate the effort put into getting me what I want, without any sales pressure. Great sales and service! More