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Honda of Covington

Covington, LA

Overview
Reviews
4.9
1,776 Reviews
Call Dealership (985) 892-0001
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100 Holiday Square Blvd

Covington, LA

70433

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Showing 1,776 reviews

August 18, 2020

Daniel was outstanding. Very pleased with his sales program and the new car process at Honda of Covington. I would recommend Honda of Covington to others. More

by BRIDGET8131
Recommend Dealer
Yes
Employees Worked With
Daniel Green, Billy Dickerson
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August 18, 2020

This dealership really takes care of their customers. Also when I walked into the dealership, everyone was so friendly and willing to help you. I recommended buying a car with this dealership. More

by London
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Napier, Daniel Green, Billy Dickerson
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August 18, 2020

They were prompt and helpful. David listened to everything I wanted and gave me the best price he could. Matt showed us the Odyssey and explained the new options. More

by Lee Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Allain, Matthew Vidrine, David Kenney
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August 18, 2020

Paul was very helpful and communicated very well. I highly recommend going to Honda of Covington to anyone needing service for their vehicle. I will be back! More

by ALRGUEVARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Zummo
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August 18, 2020

The battery on my 2018 Civic died. The dealer installed a new battery in less than 30 minutes and I was back on the road. More

by VAL.BETHANCOURT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Zummo
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August 18, 2020

After completing $400 of work on my car, I was told I needed a new battery and was asked if I wanted Honda if Covington to replace it. I told them no, that the battery is only about a year old and If hav More

by LCCURRIER
Recommend Dealer
No
Employees Worked With
Jerry Delaughter
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Aug 18, 2020 -

Honda of Covington responded

I am very sorry to read your experience. Our dealership strives to do its VERY best to make customers for life. Our goal is never to burn a bridge with a customer, as you are why we exist. Please email me personally at tnapier@hondaofcovington.com so we can work to correct and resolve this issue. I pray that you will forgive us for this mistake and poor experience and give us the chance to make good for you and have you back in the future to be respected beyond measure and appreciated as you should be. Which comes through our actions and not words. Thank you for your review.

Aug 28, 2020 -

Honda of Covington responded

I would like to extend an offer to you to make good on a mistake we made and are so sorry for. Please accept our sincerest apologies for your trouble. We would like to offer you a free oil change and a supreme car wash at your next visit. Please see Kyle Mitchell or communicate with him before your appointment at kmitchell@hondaofcovington.com. I pray that you will afford us another chance to work with you on your vehicle and that your experience will be one that we can build upon and continue to service your vehicle as a valued customer. We cannot survive without you and our customers here at Honda of Covington. We appreciate you immensely. Thank you for taking the time to post a review and to write back to us.

August 18, 2020

I have always been treated well by the covington team. Im fairly new to the area, and they make me feel right at home and special on every visit. My wife and I Thank you all so much ! More

by SALCOCO4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Allain, Jerry Delaughter
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August 17, 2020

My experience with the dealership was the most positive that I have ever had with purchasing a vehicle. Greg went above and beyond minimizing my trips from the Westbank. I could not be more happier with my More

by COREYROY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Billiot, Billy Dickerson
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August 17, 2020

Sent my daughter in to have an oil change and tires rotated. They convinced her she need her brake fluid changed. She felt pressured but luckily called us before they were able to do the brake fluid ch More

by J_SLIM_31
Recommend Dealer
No
Employees Worked With
Jerry Delaughter
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Aug 28, 2020 -

Honda of Covington responded

I am very disappointed to say the least to hear your experience on your service visit. Please send me a personal email at tnapier@hondaofcovington.com, so I can help rectify this and make sure you have confidence in our service department moving forward. We want nothing less than your complete satisfaction and want to make this right. Our owner is a very reputable and conscientious business woman. She would NEVER want a young woman to come in and feel taken advantage of, I can assure you.

Aug 28, 2020 -

J_SLIM_31 responded

Not really a whole lot you could do. I appreciate the effort but someone tried contacted me and left a message. Supposedly the technician recommended the brake fluid service because Hyundai recommends it every 50k miles. I looked everywhere for this information and could not locate what he had stated. I haven’t been home to look at the service manual yet and the one I was able to find online did not say 50k. The car is not even close to 100k. The salesperson was great and the service was great before this experience. I feel like the best thing would have been to inform her to pass along the recommended service to us rather than to make her feel pressured into making a decision. Now I do not believe they were very pressing about it but it could have gone a different way. The response I got from the guy afterwards about the 50k brake fluid service and I could not locate this information has made lose my trust and confidence in the service department. Again, thank you for reaching out but I just don’t think there is anything you could do to restore my confidence in that department. Would I shop with Honda again? Slightly likely because the salesperson was great. But just would not bring it in for service because of the last experience.

Aug 28, 2020 -

Honda of Covington responded

I want to help you and do something to make good, what is your name, can you email me at tnapier@hondaofcovington.com. You are a treasured customer and we want to do right by you.

August 15, 2020

I had a very good experience, and got my new honda accord sport for a very reasonable price. Mr. Montoya was a very big help too. More

by JB.PATEL2410
Recommend Dealer
Yes
Employees Worked With
Paul Montoya, David Kenney
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